by Dale Vermillion
Join award-winning sales expert Dale Vermillion every month for high-impact conversations with real estate's heaviest hitters. This podcast is for every originator, processor, and real estate agent looking to gain an upper hand in their business. From sales strategy to business development to personal branding, listeners will learn how to remain at the top of their field by honing their craft with proven best practices developed by the very best.
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Publishing Since
8/20/2021
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March 10, 2025
<p>In an industry where profitability and production often take center stage, credit unions have a unique edge: a service-first mindset that puts members ahead of margins.</p><p>No one understands this better than Peter Benjamin, President of ACUMA and a seasoned leader in the lending industry. A Certified Mortgage Banker and Six Sigma Black Belt, Peter has spent nearly two decades helping credit unions navigate the complexities of mortgage lending while staying true to their mission.</p><p>In this episode, Peter and Dale dive into:</p><p>‣ Why credit unions are uniquely positioned to thrive in today’s market</p><p>‣ The key habits of top-performing lenders that set them apart</p><p>‣ The “S-word” credit unions need to embrace to remain competitive</p><p>‣ How technology, social media, and proactive marketing can drive real growth</p><p>If you’re in the mortgage industry—whether at a credit union, bank, or IMB—this conversation will challenge the way you think about customer relationships, mortgage marketing, and long-term borrower retention.</p><h1>About ACUMA</h1><p>The American Credit Union Mortgage Association (ACUMA) is a non-profit trade association dedicated to supporting and advancing credit unions in the mortgage lending industry. Exclusively composed of credit union professionals and their primary suppliers, ACUMA serves as a vital resource for networking, education, and advocacy in home finance.</p><p>🔗 <a href="https://acuma.org/about/membership/join/" rel="noopener noreferrer" target="_blank">Become a member</a></p><p>🔗 <a href="https://acuma.org/events-education/event-calendar/" rel="noopener noreferrer" target="_blank">Explore upcoming events</a></p><p>🔗 <a href="https://acuma.org/community/connected-community/" rel="noopener noreferrer" target="_blank">Get involved in ACUMA's community</a></p><h1>About Peter Benjamin</h1><p>Peter Benjamin is the President of ACUMA and a seasoned leader with nearly two decades in the lending industry. A Certified Mortgage Banker and Six Sigma Black Belt, he has a proven track record of leading high-performing teams, driving growth, and streamlining processes for efficiency and profitability.</p><p>A graduate of the MBA’s Future Leaders Program, Peter brings deep expertise in lending, finance, product development, and strategic planning—all with a people-first, service-driven approach. He also serves as a board member of the Bollinger Foundation, reflecting his commitment to making a lasting impact beyond the industry.</p><h2>Connect with Peter</h2><p>LinkedIn → <a href="https://www.linkedin.com/in/peterjbenjamin/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/peterjbenjamin/</a></p><h1>About Dale Vermillion</h1><p>Dale Vermillion, an industry icon, has trained over 1,000,000 lending professionals and worked with more than 600 organizations. He is a three-time HousingWire Vanguard, a member of the 2022 Global Mortgage 100, and the author of Navigating the Mortgage Maze. Dale is also the founder of Mortgage Professionals Providing Hope.</p><h2>Connect with Dale</h2><p>LinkedIn → <a href="https://linkedin.com/in/dalevermillion" rel="noopener noreferrer" target="_blank">linkedin.com/in/dalevermillion</a></p><p>YouTube → <a href="https://youtube.com/@dalevermillion" rel="noopener noreferrer" target="_blank">youtube.com/@dalevermillion</a></p><p>Facebook → <a href="https://facebook.com/dalevermillionofficial" rel="noopener noreferrer" target="_blank">facebook.com/dalevermillionofficial</a></p><p>X → <a href="https://x.com/dalevermillion" rel="noopener noreferrer" target="_blank">x.com/dalevermillion</a></p><p>Website → <a href="https://dalevermillion.com/" rel="noopener noreferrer" target="_blank">dalevermillion.com</a></p><p>Email → <a href="mailto:[email protected]" rel="noopener noreferrer" target="_blank">[email protected]</a></p><h2>About Batting 1,000</h2><p>Batting 1,000 with Dale Vermillion is a production of <a...
January 9, 2025
<p>In this episode of Batting 1,000 with Dale Vermillion, Dale sits down with Shant Banosian, America’s #1 loan officer with over <strong>$9 billion</strong> in funded loans, to break down what it takes to build a thriving mortgage business—even in challenging markets. Shant shares 10 powerful lessons on how loan officers can level up by mastering the fundamentals, controlling conversations, and building high-impact teams.</p><p>Shant doesn’t just talk about success—he lives it. From cultivating lifelong client relationships to staying ahead of market shifts, this conversation is packed with actionable insights for mortgage professionals, sales leaders, and anyone in the lending space looking to hit their own home run.</p><h3><strong>Key Takeaways:</strong></h3><ol><li><strong>Relationships > Transactions</strong> — Build trust and focus on long-term partnerships, not just quick deals.</li><li><strong>Control Your Calls</strong> — A structured call approach is essential to guide clients and differentiate yourself.</li><li><strong>Become an Expert</strong> — You can’t fake it. Stay informed on products, market trends, and processes.</li><li><strong>Educate Your Clients</strong> — Help clients understand what matters beyond just rates to build lasting trust.</li><li><strong>Build a Strong Team</strong> — Scale by surrounding yourself with talented people in clearly defined roles.</li><li><strong>Know Your Numbers</strong> — Track key metrics weekly and make quick adjustments to stay on target.</li><li><strong>Work Smart, Stay Balanced</strong> — Build systems that allow you to focus during work hours and unplug at home.</li><li><strong>Never Stop Learning</strong> — Seek mentorship, coaching, and continuous improvement to stay ahead.</li><li><strong>See Hard Markets as Opportunities</strong> — Difficult times are when you can gain market share and loyalty.</li><li><strong>Stay Ahead of Changes</strong> — Anticipate future trends and be ready to adapt before the market shifts.</li></ol><br/><h3><strong>Links & Resources:</strong></h3><ul><li>Connect with Dale Vermillion on LinkedIn: <a href="#" rel="noopener noreferrer" target="_blank">Dale Vermillion LinkedIn</a></li><li>Learn more about Shant Banosian: <a href="#" rel="noopener noreferrer" target="_blank">Shant Banosian LinkedIn</a></li><li>Follow Batting 1,000 with Dale Vermillion for more episodes.</li></ul><br/><p>If you enjoyed this episode, don’t forget to leave us a review and share it with your network. Every rating helps us reach more people with practical strategies to grow their businesses and lead with excellence.</p>
December 16, 2024
<p>The average age of a first-time homebuyer in 2024 was 38—nearly a decade older than it was just 10 years ago. For too many Americans, the dream of homeownership feels increasingly out of reach, causing their overall wealth to lag behind that of their parents at the same age.</p><p>While headlines focus on the housing affordability crisis, another critical issue is unfolding—one that rarely makes the news: the widespread lack of financial literacy among American consumers.</p><p>As an industry, we have a vested interest in ensuring future generations of homeowners not only understand how homeownership builds financial security but also develop the financial disciplines needed to qualify sooner rather than later.</p><p>It's a challenge that <a href="https://www.firsthomeiq.com/" rel="noopener noreferrer" target="_blank">FirstHome IQ</a>, a nonprofit founded and supported by mortgage professionals, is working to solve. Leading this effort is Kristin Messerli, a home finance educator and advocate who has dedicated her career to making homeownership more attainable.</p><p>Don’t miss this timely conversation about one of the most pressing challenges—and greatest opportunities—facing the mortgage industry today.</p><h1>About FirstHome IQ</h1><p>FirstHome IQ is a nonprofit organization dedicated to providing homeownership education, inspiration, and resources to ensure equal opportunities for the next generation to build wealth through homeownership. Their approach includes online education featuring engaging content on financial literacy, a curated selection of tools such as payment calculators and budgeting apps, and outreach efforts in collaboration with schools and community organizations to deliver on-site education. By enhancing financial literacy, they aim to help individuals avoid costly mistakes, reduce financial stress, and plan effectively for the future.</p><p>🔗 <a href="https://www.firsthomeiq.com/" rel="noopener noreferrer" target="_blank">Learn more about FirstHome IQ</a></p><p>🔗 <a href="https://www.firsthomeiq.com/sponsor" rel="noopener noreferrer" target="_blank">Sponsor a student or class</a></p><p>🔗 <a href="https://www.firsthomeiq.com/ambassador" rel="noopener noreferrer" target="_blank">Become a FirstHome IQ Ambassador</a></p><h1>About Kristin Messerli</h1><p>Kristin is a speaker and researcher on nextgen homeownership and financial wellness. Her background includes social work with unhoused youth, homebuyer education, and developing outreach programs. She founded and sold the digital marketing agency, Cultural Outreach, and authors the NextGen Homebuyer Reports, surveying over 4,000 millennial and gen z homebuyers.</p><h2>Connect with Kristin</h2><p>LinkedIn → <a href="https://www.linkedin.com/in/kristinmesserli/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/kristinmesserli/</a></p><h1>About Dale Vermillion</h1><p>Dale Vermillion, an industry icon, has trained over 1,000,000 lending professionals and worked with more than 600 organizations. He is a three-time HousingWire Vanguard, a member of the 2022 Global Mortgage 100, and the author of Navigating the Mortgage Maze. Dale is also the founder of Mortgage Professionals Providing Hope.</p><h2>Connect with Dale</h2><p>LinkedIn → <a href="https://linkedin.com/in/dalevermillion" rel="noopener noreferrer" target="_blank">linkedin.com/in/dalevermillion</a></p><p>YouTube → <a href="https://youtube.com/@dalevermillion" rel="noopener noreferrer" target="_blank">youtube.com/@dalevermillion</a></p><p>Facebook → <a href="https://facebook.com/dalevermillionofficial" rel="noopener noreferrer" target="_blank">facebook.com/dalevermillionofficial</a></p><p>X → <a href="https://x.com/dalevermillion" rel="noopener noreferrer" target="_blank">x.com/dalevermillion</a></p><p>Website → <a href="https://dalevermillion.com/" rel="noopener noreferrer" target="_blank">dalevermillion.com</a></p><p>Email → <a href="mailto:[email protected]"
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