Customer Care Channel

About Customer Care Channel

Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills. Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level. Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape. Episodes are currently uploaded as and when I can around looking after my 18 month old and 3 year old! **Connect with Us:** Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/ (https://www.youtube.com/redirect?event=comments&redir_token=QUFFLUhqbU5tNFBIbGRQZVFPaURHeUFndUZkczlDUVMyd3xBQ3Jtc0tscXpQQzdzUFQ2WlZXOU5KNHEyX3B2a3NNRDdQZW5oc2JBeDU4VUljWlkydG1yQ1drX3VweGg1a2NyZDN0REs4OU1kbGFJTzlBRTI4Z2s2UlRWdGhOZThQSGs4Yms3TFY4dW1iV0tpUlBGN2FMX2RNRQ&q=https%3A%2F%2Fcustomercarechannel.com%2Ffreebies%2F) Enrol onto Customer Experience Course here (https://customercarechannel.com/product/master-customer-experience-collect-review-and-improve/) Follow us on Instagram (https://www.instagram.com/customercarechannel?igsh=djRobTJuZmxrd2pn) and Tiktok (https://www.tiktok.com/@customercarechannel?_t=8o1SU1W56ie&_r=1) for daily tips and inspiration Printable Downloads: Get Organised (https://customercarechannel.com/shop/) Support the pod and Buy a Coffee: Buy me a Coffee (https://www.buymeacoffee.com/customercarechannel) **Subscribe & Review:** If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you! Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business! *Affiliate Disclaimer: Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support! Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

Publisher

Lisa Baker

Category

business · business · education

Language

en

Explicit

Yes

First episode

9 Jul 2024

Latest episode

16 Feb 2026

Latest episodes

44 episodes in the feed.

1. 

   16 Feb 2026

   How to Implement Change Safely in Your Business

   If your business is planning an update—like raising prices, launching new software, or refreshing your brand—how you communicate that change matters more than the change itself. Done well, change builds trust. Done poorly, it creates confusion, complaints, and churn. In this episode, you’ll learn how to implement change safely, how to communicate updates to customers, and how to reduce risk while improving customer experience. Download Customer Success Kit → Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses (https://customercarechannel.com/freebies/) Customer Experience Course → Enrol now (https://customercarechannel.com/product/master-customer-experience-collect-review-and-improve/) Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

2. 

   2 Feb 2026

   Customer Journey Mapping: The Simple Tool That Instantly Improves Customer Experience

   In this episode, we unpack the simplest tool that can instantly improve your customer experience — the customer journey map. No jargon. No complicated software. Just clarity. You’ll learn: Why your customer journey isn’t what you think it is The hidden friction points costing you sales The 5 stages every business needs to get right A simple 3-step method to map your customer journey today ✨ Customer Success Bundle Download (https://customercarechannel.com/freebies/) ✨ Enrol onto Course (https://customercarechannel.com/product/master-customer-experience-collect-review-and-improve/) If you want happier customers, smoother interactions, and more repeat business — this episode is your starting point. Listen now and map your way to a better experience. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

3. 

   19 Jan 2026

   How to Hire the Right People for Exceptional Customer Service

   In this episode, Lisa breaks down how to hire, train, and empower a team that genuinely cares about your customers. You’ll learn the key traits to hire for, the red flags to avoid, and how to build a human-first culture that keeps customers coming back. Perfect for business owners building their first team or expanding a growing one. Download Customer Success Kit → Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses (https://customercarechannel.com/freebies/) Customer Experience Course → Enrol now (https://customercarechannel.com/product/master-customer-experience-collect-review-and-improve/) Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.