Customer Care Channel
Claim This Podcastby Lisa Baker
Podcast Overview
<p>Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.</p><p>Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level.</p><p>Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.</p><br><p>Episodes are currently uploaded as and when I can around looking after my 18 month old and 3 year old! </p><br><p>**Connect with Us:**</p><p><strong>Download your FREE Customer Success kit here</strong>: <a href="https://www.youtube.com/redirect?event=comments&redir_token=QUFFLUhqbU5tNFBIbGRQZVFPaURHeUFndUZkczlDUVMyd3xBQ3Jtc0tscXpQQzdzUFQ2WlZXOU5KNHEyX3B2a3NNRDdQZW5oc2JBeDU4VUljWlkydG1yQ1drX3VweGg1a2NyZDN0REs4OU1kbGFJTzlBRTI4Z2s2UlRWdGhOZThQSGs4Yms3TFY4dW1iV0tpUlBGN2FMX2RNRQ&q=https%3A%2F%2Fcustomercarechannel.com%2Ffreebies%2F" rel="noopener noreferrer" target="_blank">https://customercarechannel.com/freebies/</a></p><p><strong>Enrol onto </strong><a href="https://customercarechannel.com/product/master-customer-experience-collect-review-and-improve/" rel="noopener noreferrer" target="_blank"><strong>Customer Experience Course here</strong></a></p><p>Follow us on <a href="https://www.instagram.com/customercarechannel?igsh=djRobTJuZmxrd2pn" rel="noopener noreferrer" target="_blank">Instagram</a> and <a href="https://www.tiktok.com/@customercarechannel?_t=8o1SU1W56ie&_r=1" rel="noopener noreferrer" target="_blank">Tiktok</a> for daily tips and inspiration</p><p>Printable Downloads: <a href="https://customercarechannel.com/shop/" rel="noopener noreferrer" target="_blank">Get Organised</a></p><p>Support the pod and Buy a Coffee: <a href="https://www.buymeacoffee.com/customercarechannel" rel="noopener noreferrer" target="_blank">Buy me a Coffee</a></p><br><p>**Subscribe & Review:**</p><p>If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!</p><p>Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!</p><br><p><strong><u>*Affiliate Disclaimer:</u></strong></p><p>Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
Language
🇺🇲
Publishing Since
7/9/2024
1 verified contact email on file for Customer Care Channel
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Recent Episodes
February 16, 2026
How to Implement Change Safely in Your Business
<p><strong>If your business is planning an update—like raising prices, launching new software, or refreshing your brand—how you communicate that change matters more than the change itself.</strong> Done well, change builds trust. Done poorly, it creates confusion, complaints, and churn.</p><br><p>In this episode, you’ll learn <strong>how to implement change safely</strong>, how to communicate updates to customers, and how to reduce risk while improving customer experience.</p><br><p><strong>Download Customer Success Kit </strong>→ <a href="https://customercarechannel.com/freebies/" rel="noopener noreferrer" target="_blank">Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses</a></p><p><strong>Customer Experience Course</strong> → <a href="https://customercarechannel.com/product/master-customer-experience-collect-review-and-improve/" rel="noopener noreferrer" target="_blank">Enrol now</a></p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
February 2, 2026
Customer Journey Mapping: The Simple Tool That Instantly Improves Customer Experience
<p>In this episode, we unpack the simplest tool that can instantly improve your customer experience — the customer journey map. No jargon. No complicated software. Just clarity.</p><br><p>You’ll learn:</p><ul><li>Why your customer journey isn’t what you think it is</li><li>The hidden friction points costing you sales</li><li>The 5 stages every business needs to get right</li><li>A simple 3-step method to map your customer journey today</li></ul><p><br></p><p>✨ <a href="https://customercarechannel.com/freebies/" rel="noopener noreferrer" target="_blank"><strong>Customer Success Bundle Download</strong></a></p><p>✨ <a href="https://customercarechannel.com/product/master-customer-experience-collect-review-and-improve/" rel="noopener noreferrer" target="_blank"><strong>Enrol onto Course</strong></a></p><br><p>If you want happier customers, smoother interactions, and more repeat business — this episode is your starting point.</p><br><p><strong>Listen now and map your way to a better experience.</strong></p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
January 19, 2026
How to Hire the Right People for Exceptional Customer Service
<p>In this episode, Lisa breaks down how to hire, train, and empower a team that genuinely cares about your customers.</p><br><p>You’ll learn the key traits to hire for, the red flags to avoid, and how to build a human-first culture that keeps customers coming back. Perfect for business owners building their first team or expanding a growing one.</p><br><p><strong>Download Customer Success Kit </strong>→ <a href="https://customercarechannel.com/freebies/" rel="noopener noreferrer" target="_blank">Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses</a></p><p><strong>Customer Experience Course</strong> → <a href="https://customercarechannel.com/product/master-customer-experience-collect-review-and-improve/" rel="noopener noreferrer" target="_blank">Enrol now</a></p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
44 total episodes available
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Frequently asked questions
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- What is Customer Care Channel?
<p>Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.</p><p>Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level.</p><p>Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.</p><br><p>Episodes are currently uploaded as and when I can around looking after my 18 month old and 3 year old! </p><br><p>**Connect with Us:**</p><p><strong>Download your FREE Customer Success kit here</strong>: <a href="https://www.youtube.com/redirect?event=comments&redir_token=QUFFLUhqbU5tNFBIbGRQZVFPaURHeUFndUZkczlDUVMyd3xBQ3Jtc0tscXpQQzdzUFQ2WlZXOU5KNHEyX3B2a3NNRDdQZW5oc2JBeDU4VUljWlkydG1yQ1drX3VweGg1a2NyZDN0REs4OU1kbGFJTzlBRTI4Z2s2UlRWdGhOZThQSGs4Yms3TFY4dW1iV0tpUlBGN2FMX2RNRQ&q=https%3A%2F%2Fcustomercarechannel.com%2Ffreebies%2F" rel="noopener noreferrer" target="_blank">https://customercarechannel.com/freebies/</a></p><p><strong>Enrol onto </strong><a href="https://customercarechannel.com/product/master-customer-experience-collect-review-and-improve/" rel="noopener noreferrer" target="_blank"><strong>Customer Experience Course here</strong></a></p><p>Follow us on <a href="https://www.instagram.com/customercarechannel?igsh=djRobTJuZmxrd2pn" rel="noopener noreferrer" target="_blank">Instagram</a> and <a href="https://www.tiktok.com/@customercarechannel?_t=8o1SU1W56ie&_r=1" rel="noopener noreferrer" target="_blank">Tiktok</a> for daily tips and inspiration</p><p>Printable Downloads: <a href="https://customercarechannel.com/shop/" rel="noopener noreferrer" target="_blank">Get Organised</a></p><p>Support the pod and Buy a Coffee: <a href="https://www.buymeacoffee.com/customercarechannel" rel="noopener noreferrer" target="_blank">Buy me a Coffee</a></p><br><p>**Subscribe & Review:**</p><p>If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!</p><p>Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!</p><br><p><strong><u>*Affiliate Disclaimer:</u></strong></p><p>Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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