Podcast Overview
<p><b>CX Roundtable</b> is where customer experience leaders, product innovators, and BPO executives meet to reframe how we think about support, retention, and growth. Hosted by retention strategist and industry leader <b>Sarah Caminiti</b>, this podcast brings together decision-makers from SaaS, AI, and service operations to answer the questions every CX team faces:</p><p><br></p><ul><li>How do you transform customer support from a cost center into a growth engine?</li><li>What does AI actually mean for CX jobs and systems?</li><li>How can BPO partnerships create scalable, sustainable success?</li></ul><p><br></p><p>Each episode features candid conversations with executives shaping the future of CX — from help desk product VPs to founders of global outsourcing firms — giving you practical strategies, fresh perspectives, and real-world case studies you won’t hear anywhere else.</p><p><br></p><p>Whether you’re a <b>CX leader, CEO, COO, or customer-obsessed founder</b>, this is your playbook for building loyal customers and resilient teams in a rapidly changing landscape.</p>
Language
🇺🇲
Publishing Since
9/8/2025
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Recent Episodes
January 27, 2026
Workforce Management 401: The Strategic Partner
Send a text Workforce Management has spent too long being treated as a tactical function — focused on schedules, service levels, and intraday firefighting. In this final episode of the WFM series, we elevate the conversation. Workforce Management 401: The Strategic Partner is the capstone episode that ties everything together — from forecasting fundamentals to operational maturity — and challenges WFM leaders to step fully into their role as strategic business partners. Joined by Arlyne Pardo...
January 20, 2026
Workforce Management 301: Defining What "Good" Looks Like
Send a text In this episode of CX Roundtable, we continue our Workforce Management (WFM) series with a deep dive into what good WFM actually looks like in practice. After covering WFM fundamentals (WFM 101) and why workforce management matters (WFM 201), this episode focuses on the operational reality of workforce management—including KPIs, forecasting accuracy, intraday management, SOPs, tooling, and organizational trust. Host Sarah Caminiti is joined by workforce management experts Dan Smit...
January 13, 2026
Workforce Management 201: The Link Between Cost, Burnout, and Experience
Send a text Workforce Management 201: The Link Between Cost, Burnout, and Experience Workforce management is often treated as a scheduling function. In reality, it’s a leadership decision with lasting consequences. In this episode of CX Roundtable, host Sarah Caminiti is joined by workforce management leaders Dan Smitley and Arlyne Pardo to unpack how staffing decisions quietly shape three things every organization cares about: cost, burnout, and customer experience. This conversation m...
10 total episodes available
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Frequently asked questions
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- What is CX Roundtable?
<p><b>CX Roundtable</b> is where customer experience leaders, product innovators, and BPO executives meet to reframe how we think about support, retention, and growth. Hosted by retention strategist and industry leader <b>Sarah Caminiti</b>, this podcast brings together decision-makers from SaaS, AI, and service operations to answer the questions every CX team faces:</p><p><br></p><ul><li>How do you transform customer support from a cost center into a growth engine?</li><li>What does AI actually mean for CX jobs and systems?</li><li>How can BPO partnerships create scalable, sustainable success?</li></ul><p><br></p><p>Each episode features candid conversations with executives shaping the future of CX — from help desk product VPs to founders of global outsourcing firms — giving you practical strategies, fresh perspectives, and real-world case studies you won’t hear anywhere else.</p><p><br></p><p>Whether you’re a <b>CX leader, CEO, COO, or customer-obsessed founder</b>, this is your playbook for building loyal customers and resilient teams in a rapidly changing landscape.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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