- 16
- Episodes
- 2020
- First episode
About Everyday Experiences Podcast
A show exploring and unpacking potential design improvement opportunities in our everyday world, one frustrating experience at a time. Hosted by @gwilsonswork
- Publisher
- Geoff Wilson
- Category
- arts · business
- Language
- en
- Explicit
- Yes
- First episode
- 2 Dec 2020
- Latest episode
- 24 May 2023
Latest episodes
16 episodes in the feed.
24 May 2023
The UX of Bags — Now with more useless pockets!
Geoff discovers Guy’s fascination with red bags, blue bags, hand bags, bags-bags. If only we revived Dr. Seuss to have him talk about the careful balance of utility, durability, and aesthetics that goes into your everyday bag design. This final episode of our product and service-centred design format covered: 💡 Why might designing the perfect bag be the fastest way to go out of business? 💡 How do bags both afford and constrain our everyday experiences? 💡 Why are bags displayed in stores not what people carry? 💡 What sparks more joy for consumers: aesthetics or utility? 💡 Can we future-proof bags for our ever-changing tech? Originally recorded on 24 June 2022. ====== Help others see the world differently too by subscribing and sharing this on Apple Podcasts, Spotify, or your favourite podcast platform. ====== Hosted by Geoff Wilson Blog: geoffwilsonhcd.com ====== How did you feel about this? Leave us a comment and see examples of what we covered on: Instagram: instagram.com/everydayexppod/ LinkedIn: linkedin.com/company/73437449/ Facebook: facebook.com/EverydayExpPod ====== Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) Small Group Walla by Corsica S on http://freemusicarchive.org/ (https://freemusicarchive.org/music/Corsica_S#contact-artist)
5 Dec 2022
The UX of Airports — Did you bring your arrival and departure forms?
Geoff and Guy acknowledge and lament the challenges in getting international air travel “back to the way it was” post-covid. They won’t let us leave, and they won’t let us stay. There’s probably a form for that too. Ignore that this episode was released 6 months after recording when many of the discussed restrictions were still in place — timeliness is not our strong suit, but thought-provoking questions are. Covered this episode: 💡 What is the best way to make your passengers wait? 💡 Who should really be responsible for completing the departure requirement checks? 💡 Can proactively setting customer expectations actually be a bad thing? 💡 What role can we play in driving the changes we want to see? Originally recorded on 24 June 2022. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (geoffwilsonhcd.com) ====== How did you feel about this? Leave us a comment and see examples of what we covered on: - Instagram: instagram.com/everydayexppod/ - LinkedIn: linkedin.com/company/73437449/ - Facebook: facebook.com/EverydayExpPod ====== Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) Small Group Walla by Corsica S on http://freemusicarchive.org/ (https://freemusicarchive.org/music/Corsica_S#contact-artist)
11 Sept 2022
The UX of Auto Parts Stores — Now with road noise!
In this episode, Geoff Wilson and Guy Thompson end their podcast hiatus to record together in person for the first time... from a phone... in a car. If you like immersing yourself into your users’ environment to better understand their needs, then buckle in to hear this lively discussion from the back seat. Covered in this episode: 💡 Why do auto and specialty parts stores feel so elitist? 💡 How do we make product help more approachable? 💡 Can unique service propositions can drive in-store sales? 💡 Why might professional installations be worth the cost? Originally recorded on 21 June 2022. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (https://geoffwilsonhcd.com) ====== How did you feel about this? Leave us a comment and see examples of what we covered on: Instagram @EverydayExpPod (https://www.instagram.com/everydayexppod/) LinkedIn @EverydayExpPod (https://www.linkedin.com/company/everdayexppod/) Facebook @EverydayExpPod (https://www.facebook.com/EverydayExpPod) or @gwilsonswork (https://www.instagram.com/gwilsonswork) everywhere (except where I'm not) ====== Intro and Outro tracks: Music by 8er41 (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) from Pixabay Small Group Walla by Corsica S (https://freemusicarchive.org/music/Corsica_S#contact-artist) on Free Music Archive
29 Mar 2022
The UX of Family Travel — By land, sea, air, and podcast
In this episode, Geoff Wilson brings in local designer Lulu Pachuau to get a mother’s perspective on the best and worst of family travel methods by land, sea, and air. There are so many little tweaks available that’d make for a more pleasant experience. Lulu Pachuau is a Director of design in New Zealand and longtime UX practitioner running training courses and consulting through Lushai and UX Gym. Covered in this episode: 💡 Which types of users aren’t we paying enough attention to? 💡 Can little touches become unforgettable designs? 💡 What is the risk of unnoticed “nested problems”? 💡 How could emotional connections improve our work? 💡 Should brand or speed be the most important decision factor? Originally recorded on 26 Feb 2022. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (https://geoffwilsonhcd.com) You can find and follow Lulu Pachuau on LinkedIn (https://www.linkedin.com/in/lulupach/) or Lushai (http://www.lushai.com/) ====== How did you feel about this? Leave us a comment and see examples of what we covered on: Instagram @EverydayExpPod (https://www.instagram.com/everydayexppod/) LinkedIn @EverydayExpPod (https://www.linkedin.com/company/everdayexppod/) Facebook @EverydayExpPod (https://www.facebook.com/EverydayExpPod) or @gwilsonswork (https://www.instagram.com/gwilsonswork) everywhere (except where I'm not) ====== Intro and Outro tracks: Music by 8er41 (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) from Pixabay Small Group Walla by Corsica S (https://freemusicarchive.org/music/Corsica_S#contact-artist) on Free Music Archive
21 Feb 2022
The UX of Web Browsers — Surfing without an Edg
In this episode, Geoff Wilson and Guy Thompson manage to talk about web browsers without even once saying "surfing the web" (well, until now). From checking emails to watching videos and making purchases, we use these ubiquitous tools throughout our day, so we thought they deserved a deeper discussion into why we are frequently checking out the other models. Covered in this episode: 💡 When does product complaceny stifle success? 💡 Should we be more experimental with our everyday tools? 💡 What else can we improve just by trying out a different browser for a week? Originally recorded on 2 Jan 2022. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (https://geoffwilsonhcd.com) ====== How did you feel about this? Leave us a comment and see examples of what we covered on: Instagram @EverydayExpPod (https://www.instagram.com/everydayexppod/) LinkedIn @EverydayExpPod (https://www.linkedin.com/company/everdayexppod/) Facebook @EverydayExpPod (https://www.facebook.com/EverydayExpPod) or @gwilsonswork everywhere (except where I'm not) ====== Intro and Outro tracks: Music by 8er41 (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224)from Pixabay Small Group Walla by Corsica S (https://freemusicarchive.org/music/Corsica_S#contact-artist) on Free Music Archive
25 Jan 2022
The UX of Utensils with Janice Chan — A spoon for every occasion
In this episode, Geoff Wilson brings in local designer Janice Chan to sample the most niche of design topics: spoons, scissors, and other serving utensils. Noticing the unexamined usefulness of our everyday tools is our jam, so here’s a double scoop. Janice Chan is a unquestionably curious UX and Product Designer in Auckland with a clear appetite for learning what makes for good design. Covered in this episode: 💡 In which way do cultural differences influence our tools? 💡 How might designing for longevity over obsolesence improve opportunities? 💡 Do material choices impact experiences and identities? 💡 Are sustainable practices just as good for business as the environment? 💡 Are sporks the ultimate utensil or an absolute failure? Originally recorded on 27 Dec 2021. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (https://geoffwilsonhcd.com) You can find and follow Janice Chan on LinkedIn (https://www.linkedin.com/in/ccsjanice/). ====== How did you feel about this? Leave us a comment and see examples of what we covered on: Instagram @EverydayExpPod (https://www.instagram.com/everydayexppod/) LinkedIn @EverydayExpPod (https://www.linkedin.com/company/everdayexppod/) Facebook @EverydayExpPod (https://www.facebook.com/EverydayExpPod) or @gwilsonswork everywhere (except where I'm not) ====== Intro and Outro tracks: Music by 8er41 (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) from Pixabay Small Group Walla by Corsica S (https://freemusicarchive.org/music/Corsica_S#contact-artist) on Free Music Archive
20 Dec 2021
The UX of Malls — And their lawful evil layouts
In this episode, Geoff Wilson and Guy Thompson virtually explore the nefarious design choices that give shopping malls their shape. Want to give your subconscious a fighting chance against the onslaught of eye candy lining the storefronts? We might just have the tip to help you be a more intentional consumer. Covered in this episode: 💡 Why are malls designed to make us forget? 💡 How does a “Gruen transfer” make us more susceptible to impulse buying? 💡 What can technology do to improve physical wayfinding? 💡 Will online fulfilment radically change the shopping experience in a good way? 💡 Are malls really dying?Originally recorded on 7 August 2021. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (https://geoffwilsonhcd.com) ====== How did you feel about this? Leave us a comment and see examples of what we covered on: Instagram @EverydayExpPod (https://www.instagram.com/everydayexppod/) LinkedIn @EverydayExpPod (https://www.linkedin.com/company/everdayexppod/) Facebook @EverydayExpPod (https://www.facebook.com/EverydayExpPod) ====== Intro and Outro tracks: Music by 8er4 (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224)1 from Pixabay Small Group Walla by Corsica S (https://freemusicarchive.org/music/Corsica_S#contact-artist) on Free Music Archive
17 Nov 2021
The UX of Hotels with Kim Goodwin — No pillow mints, only Presidents
In this episode, Geoff Wilson is joined by Kim Goodwin to take the covers off hotel experiences and see what’s lurking behind the closet doors. We’re going beyond website bookings and into room design, amenities, #hotelhacks, and of course checking in and out. You don’t have to go home, but you can’t stay here. Kim Goodwin is the author of the best-selling book, “Designing for the Digital Age: How to Create Human-Centred Products and Services (https://www.oreilly.com/library/view/designing-for-the/9780470229101/)”, and has been working and and teaching user research and design for over twenty years. Covered in this episode: 💡 Where does all the service experience interruptions, discrimination, and creepiness come from? 💡 What happens if marketing doesn’t set the right customer expectations? 💡 How can team diversity improve the customers' experience? 💡 Why does the staff experience deserve equal design attention? 💡 How does a brand create superfans? Originally recorded on 14 July 2021. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (https://geoffwilsonhcd.com) You can find and follow Kim Goodwin on LinkedIn (https://www.linkedin.com/in/kimgoodwin/) ====== How did you feel about this? Leave us a comment and see examples of what we covered on: - Instagram @EverydayExpPod (https://www.instagram.com/everydayexppod/) - LinkedIn @EverydayExpPod (https://www.linkedin.com/company/everdayexppod/) - Facebook @EverydayExpPod (https://www.facebook.com/EverydayExpPod) ====== Intro and Outro tracks: Music by 8er41 (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) from Pixabay Small Group Walla by Corsica S (https://freemusicarchive.org/music/Corsica_S#contact-artist) on Free Music Archive
3 Aug 2021
The UX of Upgrades — Don’t make me do work
In this episode, Geoff Wilson and Guy Thompson team up and trade barbs in debating Guy’s reluctance to move to his new phone. As you know what they say, they just don’t make physical and digital products like they used to. Covered in this episode: 💡 How do we escape this throw-away consumer culture? 💡 Why are we plagued with "planned obsolescence"? 💡 When should we get that shiny new model? 💡 How do "anticipointments" shape our future expectations? 💡 Are digital and non-digital releases all the same these days? Originally recorded on 18 January 2021. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (https://geoffwilsonhcd.com) ====== How did you feel about this? Leave us a comment and see examples of what we covered on: - Instagram @EverydayExpPod (https://www.instagram.com/everydayexppod/) - LinkedIn @EverydayExpPod (https://www.linkedin.com/company/everdayexppod/) - Facebook @EverydayExpPod (https://www.facebook.com/EverydayExpPod) ====== Intro and Outro tracks: Music by 8er41 (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) from Pixabay Small Group Walla by Corsica S (https://freemusicarchive.org/music/Corsica_S#contact-artist) on Free Music Archive
8 Jul 2021
The UX of Kids' Things with Doug Collins — Hands up for a sippy cup
In this episode, Geoff Wilson is joined by Doug Collins to explore the balance needed to design for customers who aren’t the users, but are ultimately the ones left cleaning up the mess… in this case being the parents of small humans. Here are but a few opportunities to "keep the good moving forward." Doug is the author of “The UX Design Field Book (http://www.denveruxer.com/the-ux-design-field-book/),” and well known in the ‘Design Twitter’ circle for his #UXTalk community conversations. Covered in this episode: 💡 What makes a “good” product for kids? 💡 "Ethical consumerism" is what now? 💡 How has toy shopping changed without tactile testing? 💡 What does Hanlon's Razor have to say about addictive toy design? 💡 How might we encourage more educationally-curiosity and sustainability? Originally recorded on 2 Jan 2021. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (https://geoffwilsonhcd.com) ====== How did you feel about this? Leave us a comment and see examples of what we covered on: - Instagram @EverydayExpPod (https://www.instagram.com/everydayexppod/) - LinkedIn @EverydayExpPod (https://www.linkedin.com/company/everdayexppod/) - Facebook @EverydayExpPod (https://www.facebook.com/EverydayExpPod) ====== Intro and Outro tracks: Music by 8er41 (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) from Pixabay Small Group Walla by Corsica S (https://freemusicarchive.org/music/Corsica_S#contact-artist) on Free Music Archive
29 May 2021
The UX of Cables — How many Micro USBs does one need?
In this episode, Geoff Wilson and Guy Thompson 'plug back in' to lament how easy it is to end up with the e-waste nighmare that is the cable drawer (we know you have one too). If you’d enjoy listening to two “tech savvy” men struggle to correctly describe USB formats for an hour, this is the episode for you. Okay, there’s more to it than that, but we got them wrong in just about every possible way, which should also tell you something about the headache consumers face. Covered this episode: 💡 How are chip shortages influencing design decisions? 💡 Do all of those fancy-sounding features on a wire mean anything? 💡 Why do redundant connection options help reduce e-waste? 💡 What tech consumer biases should manufacturers be considering? Originally recorded on 13 May 2021. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (geoffwilsonhcd.com (https://geoffwilsonhcd.com)) ====== How did you feel about this? Leave us a comment and see examples of what we covered on: - Instagram @EverydayExpPod (https://www.instagram.com/everydayexppod/) - LinkedIn @EverydayExpPod (https://www.linkedin.com/company/everdayexppod/) - Facebook @EverydayExpPod (https://www.facebook.com/EverydayExpPod) ====== Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) Small Group Walla by Corsica S on Free Music Archive (https://freemusicarchive.org/music/Corsica_S#contact-artist)
22 Mar 2021
The UX of Postal Services with Kate Rutter — Ding! You've got mail! (It's probably bills)
The fabulous Kate Rutter joins Geoff Wilson in tackling [read: deftly complaining about] the most complex customer experience covered on this show thus far: The Postal Service. Kate is a Senior Adjunct Professor of Interaction Design at the California College of the Arts, but you might know her best as a co-host of the brilliant "What Is Wrong With UX (https://podcasts.apple.com/us/podcast/what-is-wrong-with-ux/id980133198)" podcast. Listen in as we continue to—in Kate’s fitting words—"bring and highlight the specialness and interestingness of what might be perceived as mundane design." Covered in this episode: 💡 So you’re telling me the postal service is like a country with its own currency? 💡 How do you make little design touches unforgettable? 💡 Who’s footing the bill for post office improvements and why would they? 💡 How does voting by mail in the United States compare to New Zealand? 💡 What’s this about “mail art”?Originally recorded on 9 Jan 2021. Originally recorded on 9 Jan 2021. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (geoffwilsonhcd.com (https://geoffwilsonhcd.com)) You can find and follow our esteemed guest, Kate Rutter, on LinkedIn @KateRutter (https://www.linkedin.com/in/katerutter/) ====== How did you feel about this? Leave us a comment and see examples of what we covered on... - Instagram @EverydayExpPod (https://www.instagram.com/everydayexppod/) - LinkedIn @EverydayExpPod (https://www.linkedin.com/company/everdayexppod/) - Facebook @EverydayExpPod (https://www.facebook.com/EverydayExpPod) ====== Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) Small Group Walla by Corsica S on Free Music Archive (https://freemusicarchive.org/music/Corsica_S#contact-artist)
23 Jan 2021
The UX of Buttons — Buttons? We don't need no stinking buttons!
Geoff and Guy question why it feels like there are no universally applied standards for digital or physical buttons. Communication technology standards have been rigorously documented and applied, yet button behaviour is seemingly left up to the whim of the designer. Originally recorded on 14 Dec 2020. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (geoffwilsonhcd.com) ====== How did you feel about this? Leave us a comment and see examples of what we covered on: - Instagram: instagram.com/everydayexppod/ - LinkedIn: linkedin.com/company/73437449/ - Facebook: facebook.com/EverydayExpPod ====== Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) Small Group Walla by Corsica S on http://freemusicarchive.org/ (https://freemusicarchive.org/music/Corsica_S#contact-artist)
28 Dec 2020
The UX of Grocery Stores — Who is hiding all the honey?
Geoff and Guy ponder how grocery stores could be better designed for the customer, and whether that is in supermarkets’ best interests. Covered this episode: 💡 How are grocery store layouts designed to make us spend more money? 💡 Why might shopping for groceries online be worth trying out? 💡 Is Hick’s Law the reason we leave exhausted? 💡 Who is making is so bloody hard to find the honey aisle?!? Originally recorded on 07 Dec 2020. ====== Help others see the world differently too by subscribing and sharing this on Apple Podcasts, Spotify, or your favourite podcast platform. ====== Hosted by Geoff Wilson Blog: geoffwilsonhcd.com ====== How did you feel about this? Leave us a comment and see examples of what we covered on: Instagram: instagram.com/everydayexppod/ LinkedIn: linkedin.com/company/73437449/ Facebook: facebook.com/EverydayExpPod ====== Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) Small Group Walla by Corsica S on http://freemusicarchive.org/ (https://freemusicarchive.org/music/Corsica_S#contact-artist)
9 Dec 2020
Host Introductions, Or: When Usability Falls Off a Cliff
In this episode, Geoff Wilson and Guy Thompson recount their inspiration for this podcast and how their career paths influnced this mutual curiosity for observational design. Plus, real-life examples of what happens "when usability falls off a cliff." Originally recorded on 30 Nov 2020. ====== Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening. Hosted by Geoff Wilson (geoffwilsonhcd.com (https://geoffwilsonhcd.com)) Co-hosted by Guy Thompson (https://linktr.ee/guythompson.me) ====== How did you feel about this? Leave us a comment and see examples of what we covered on: - Instagram @EverydayExpPod (https://www.instagram.com/everydayexppod/) - LinkedIn @EverydayExpPod (https://www.linkedin.com/company/everdayexppod/) - Facebook @EverydayExpPod (https://www.facebook.com/EverydayExpPod) ====== Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224) Small Group Walla by Corsica S on Free Music Archive (https://freemusicarchive.org/music/Corsica_S#contact-artist)
2 Dec 2020
The UX of Bars & Pubs — Pour us another round!
In this pilot episode of the Everyday Experiences Podcast, an overly-excited Geoff Wilson is joined by the eloquent Guy Thompson to dive into dive bars—exploring the design choices that influence bar patrons and tenders for better or worse. This podcast concept (and pilot topic) is the byproduct of Geoff’s many attempts to encourage junior UXers in Auckland to worry less about getting hired in a digital company and open their eyes to the wealth of improvement opportunities in our everyday interactions. Hey barkeep! Pour us another round because we’re just getting started. Originally recorded on 23 Nov 2020. ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review whereever you listen to your favourite shows. To see examples of what was discussed in this episode and share your own experiences, find us on: INSTAGRAM: instagram.com/everydayexppod/ LINKEDIN: linkedin.com/company/73437449/ FACEBOOK: facebook.com/EverydayExpPod ====== Hosted by Geoff Wilson: LINKEDIN: linkedin.com/in/wilsongeoffw/ BLOG: geoffwilsonhcd.com/ ====== Intro and Outro tracks: - Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224 - Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)
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