ExperienceCast

About ExperienceCast

A weekly debate about all things to do with customer and employee experience, hosted by The QoE.

Publisher

The QoE

Category

business

Language

en

Explicit

No

First episode

18 Dec 2019

Latest episode

27 Jul 2020

Latest episodes

20 episodes in the feed.

1. 

   27 Jul 2020

   Moving from survival to building influence and shaping the future

   This week Carl is joined by Deb Corless, one of the founders of the CX movement in the UK to discuss the unfolding impacts of the Covid-19 crisis. This wide ranging conversation raised some interesting issues for people working in customer and employee experience who are concerned about future direction.

2. 

   2 Jul 2020

   Will your core purpose see you through the crisis?

   We are joined again by Phill Hirons from events company IQPC to discuss the future of the conference industry, it's customers and employees.

3. 

   15 May 2020

   How can service design help businesses through the COVID crisis

   A look at taking a proactive approach to navigating customer and employee experience in the crisis period.. In this episode of ExperienceCast, Clara Llamas and Rosa Storm, Service Designers at LiveWorkStudio share their insight from working with companies progression in the current climate.