If you’re a COO, VP of Ops, or franchise field leader, this podcast is for you. Each week, Field Coach Experts shares bold insights and real-world strategies to level up field support, boost franchisee engagement, and increase profitability. Hosted by Angela Coté and Jen Brannon of AC Inc., expect unfiltered conversations with industry leaders and certified coaches. No fluff—just tools to prove ROI and drive results. Powered by AC Inc.’s Strategic Growth Coaching Framework and Field Coach Certification.
Field Coach Experts Podcast
Claim This Podcastby AC Inc.
48 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇨🇦
Podcast Overview
If you’re a COO, VP of Ops, or franchise field leader, this podcast is for you. Each week, Field Coach Experts shares bold insights and real-world strategies to level up field support, boost franchisee engagement, and increase profitability. Hosted by Angela Coté and Jen Brannon of AC Inc., expect unfiltered conversations with industry leaders and certified coaches. No fluff—just tools to prove ROI and drive results. Powered by AC Inc.’s Strategic Growth Coaching Framework and Field Coach Certification.
Language
🇺🇲
Publishing Since
9/8/2025
Reach the team behind Field Coach Experts Podcast
Verified contact details for this show aren't on file yet — sign up to get notified when they land.
Recent Episodes
July 13, 2026
Ep 48. 3 Lessons from 6 Years of Franchise Roundtables | Building Trust with Franchisees
<p><strong>Why do franchisees disengage from field support and what can field coaches actually do about it?</strong></p><p>One of the biggest misconceptions in franchising is that once a franchisee becomes disengaged or resistant to support, there is not much a field team can do. But after more than six years of facilitating weekly roundtables with franchisors and field teams across North America, Angela Coté has learned something different.</p><p>Trust is not something franchisees either have or don't have. It is something field coaches can intentionally build, one conversation at a time.</p><p>In this solo episode of the Field Coach Experts Podcast, Angela shares three lessons she has learned about earning the right to influence and why communication that builds trust is the foundation everything else depends on.</p><p><strong>You will learn:</strong></p><ul><li><p>Why franchisees disengage from field support and why it is rarely too late to rebuild the relationship</p></li><li><p>Why field coaches who lead with curiosity earn more trust than those who lead with expertise</p></li><li><p>How to stop trying to prove your value and start building the kind of relationship that gives you influence</p></li><li><p>What bringing value that franchisees actually care about looks like, including benchmarking against similar markets, spotting opportunities in a P&L, and opening exit planning conversations</p></li><li><p>Why the real goal of a coaching call is not the action plan or KPI review but the influence that makes behavior change possible</p></li><li><p>Why trust comes before accountability and how that shift changes the way field coaching works</p></li></ul><p>The Go Be Awesome challenge for this episode: on your next coaching call, open by reminding the franchisee that your role is to be a sounding board and to help them see blind spots from the outside. Make sure they know you are there to help, not to check boxes.</p><p>If you are a franchisor or field coach looking to rebuild trust with franchisees and create more meaningful coaching conversations, this episode will give you practical ideas you can use right away.</p><p>Sponsored by Franchise Business Review, helping franchisors measure franchisee satisfaction and engagement through independent research and feedback. Learn more at franchisebusinessreview.com</p><p>Learn more at <a href="http://fieldcoachexperts.com"><u>fieldcoachexperts.com</u></a><br></p>
July 6, 2026
Ep 47. Why Franchisees Tune You Out | Communication That Builds Trust
<p><strong>Why do franchisees ignore important communication from their franchisor?</strong></p><p>Many franchise brands assume the problem is the communication platform. Should they use Slack, email, Teams, an intranet, or something else? But the real issue often runs much deeper.</p><p>In this episode of the Field Coach Experts Podcast, Angela Coté and Jennifer Brannon explore what it really takes to build trust through communication. From difficult one-on-one conversations to system-wide announcements, they share why communication isn't just about the tools you use. It's about creating engagement, clarity, and genuine human connection.</p><p><strong>You will learn:</strong></p><ul><li><p>Why franchisees stop paying attention to important communication</p></li><li><p>How trust changes difficult coaching conversations</p></li><li><p>The difference between being direct and being harsh</p></li><li><p>Why asking better questions leads to stronger accountability</p></li><li><p>How to choose communication channels that fit your franchise culture</p></li><li><p>Why one communication platform isn't enough</p></li><li><p>How video, community, and consistent messaging improve franchisee engagement</p></li><li><p>Why communication problems are often engagement problems in disguise</p></li></ul><p>Angela and Jen also discuss why highly successful but disengaged franchisees can present one of the biggest risks to a franchise system, and how improving communication starts with understanding what franchisees actually need.</p><p>If your franchisees aren't reading emails, missing announcements, or seem disconnected from your brand, this episode will help you rethink how communication builds trust, engagement, and long-term performance.</p><p>Learn more at <a href="http://fieldcoachexperts.com" rel="ugc noopener noreferrer" target="_blank">fieldcoachexperts.com</a><br /></p>
June 29, 2026
Ep 46. Why Some Franchisees Thrive and Others Struggle | Scott Greenberg on the Human Side of Franchise Performance
<p><strong>What separates franchisees who thrive from those who struggle, even when they're given the same system?</strong></p><p>Franchisors invest heavily in systems, training, marketing, and operational support. Yet some franchisees consistently outperform others operating under the very same brand. Why?</p><p>In this episode of the Field Coach Experts Podcast, Angela Coté is joined by Scott Greenberg, keynote speaker, franchise expert, author of The Wealthy Franchisee, and former multi-unit Edible Arrangements franchisee, to explore the mindset, leadership, and ownership habits that separate top-performing franchisees from the rest.</p><p>Scott explains why success isn't just about following the system. It's about thinking like a CEO, taking ownership of outcomes, leading people well, and developing the human side of business.</p><p><strong>You will learn:</strong></p><p>• What separates high-performing franchisees from those who struggle</p><p>• Why ownership is more powerful than blame</p><p>• How top franchisees think like CEOs instead of employees</p><p>• Why emotional intelligence and leadership matter as much as operational excellence</p><p>• How franchisors can empower franchisees without creating dependency</p><p>• Why coaching conversations should go beyond operations and address mindset</p><p>• How peer groups and coaching can accelerate franchisee growth</p><p>• One practical exercise Scott recommends to help franchisees uncover blind spots and improve performance</p><p>Scott also shares a real story about a franchisee whose sales dropped, transactions went up, and what the data revealed that no one was talking about.</p><p>If you're a franchisor, field coach, franchise executive, or franchisee looking to build stronger leaders, improve accountability, and create a culture of ownership, this episode will change the way you think about franchise success.</p><p><strong>Learn more about Scott Greenberg, his books, keynote presentations, and consulting at </strong><a href="https://scottgreenberg.com/" target="_blank" rel="noopener noreferer"><strong>scottgreenberg.com</strong></a><strong>.</strong></p><p><strong>Learn more at </strong><a href="https://fieldcoachexperts.com/" target="_blank" rel="noopener noreferer"><strong>fieldcoachexperts.com</strong></a><br></p>
48 total episodes available
Deep-dive analytics for Field Coach Experts Podcast
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What is Field Coach Experts Podcast?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
Legal Disclaimer
Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.
All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.
We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.
While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.
By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.