Hospitality @ Heart

About Hospitality @ Heart

Welcome to the heart and art of hospitality. Glamour and style blend well with grinding work - Hoteliers are experience designers, curate customized deliverables. The hospitality business generates intangible and tangible benefits. Elevates owning companies to the center stage of visibility, image, and brand equity. Hotels, resorts, and dine-out spaces are an oasis of social engagements and celebrations. Hotels are a world within a world catering to every need of the community. Guest is God! Hospitality pursues perfection delivering the ultimate experience in service.

Publisher

PKMK & Manish Jain

Category

business

Language

en

Explicit

No

First episode

17 Feb 2021

Latest episode

24 Feb 2021

Latest episodes

3 episodes in the feed.

1. 

   24 Feb 2021

   Change is painful but inevitable

   Post the pandemic, the hotel industry is struggling to go back to normal. With occupancies picking up in some pockets, ARR has still to improve resulting in volume but with less value. In such a scenario, it is important to optimize cost and run with it. In the take, we would be focussing on how to reduce payroll cost which constitutes a major part of the fixed cost.

2. 

   20 Feb 2021

   Turnaround & Transformation Part 2

   In continuation to the first episode on Turnaround & Transformation, this episode covers the Roles & Responsibilities of Key stakeholders and how outside consultants help in going through the process.

3. 

   17 Feb 2021

   Turnaround & Transformation Part 1

   The hotel business is 24/7 and has to get it right all the time and every time to deliver sustainable growth. Turnaround is a mission mode crisis buster. Like the medical emergency or the consummate firefighters, Turnaround TaskForce - TTF is assigned to diagnose, intervene, and resolve to effect a U-turn to survive, revive and thrive. We will dwell on the approach and the process of a turnaround to familiarize and offer a ringside view on the what, why, when, where, who, and how of interventional recovery.