This is the audio version of the bi-weekly mabcx newsletter.
mabcx Newsletter audio version
Claim This Podcastby mabcx
9 episodes
Updated Daily
Accepts GuestsHas Sponsors
Podcast Overview
This is the audio version of the bi-weekly mabcx newsletter.
Language
🇺🇲
Publishing Since
2/7/2022
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Recent Episodes
June 22, 2022
The Positivity Effect - Part 1
You hang up the phone with customer service, feeling good. They have solved your problem, and the atmosphere felt constructive. Even if the solution was not 100% what you expected or hoped for, you felt the honest effort on the other side. And the will to help. You’ve just experienced service delivered with a positive attitude.
June 9, 2022
Convenience is good for business
A conversation about convenience in Customer Experience with examples from popular companies including T-Mobile, Uber, and Tinder.
May 12, 2022
How do you bring life to your customer experience?
Creating Customer Journeys, Marketing Campaigns, and establishing Customer Service standards is not the whole story. Like people, companies also have a combination of characteristics or qualities that form their distinctive character, their identity. And that identity, or personality, will directly affect your customers' willingness to do business with you.
9 total episodes available
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- How often does this podcast release new episodes?
This podcast updates daily.
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This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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