Welcome to the Mastering Mondays podcast, presented by No More Bad Mondays. Join us as we explore the world of Microsoft, offering insights and tips for businesses, educators, and individuals looking to maximise their use of Microsoft applications. Each week, we feature an expert guest who shares their experiences and valuable knowledge. Whether you're aiming to enhance efficiency, increase profitability, master the Microsoft product suite, or gain wisdom from top Microsoft expert users, this podcast is your go-to resource. Tune in and transform your Mondays with us!
Rich Gibbons Discusses the Real Cost of AI, Copilot Credits and Microsoft Licensing
How much is AI actually going to cost your organisation?
As Microsoft moves further towards usage-based billing, answering that question is becoming increasingly difficult. Copilot credits, consumption charges, different agent harnesses and costs associated with building, testing and running AI all mean organisations need to think differently about how they budget for Microsoft technology.
In this episode of Mastering Mondays, Matt and David welcome back Rich Gibbons, the first returning guest to the podcast, to make sense of the changing commercial landscape around Microsoft Copilot and AI.
The conversation explores how Copilot credits work, where unexpected costs can appear and why having a Microsoft 365 Copilot licence does not necessarily mean every Copilot experience is covered. Rich also explains why the shift towards consumption-based AI creates new challenges for finance, IT and development teams trying to predict and control spend.
More importantly, the discussion looks beyond the cost itself. If an AI agent costs £100,000 but creates £1 million of value, is it expensive? How do you build a business case when AI usage can be unpredictable? When should you use an agent, and when could a traditional automation achieve the same result at a lower cost?
Join Matt, David and Rich for a practical look at the real cost of AI, why organisations need to start designing with cost in mind, and what you can do now to avoid an unexpected AI bill.
27 Sept 2026
Simon Croll Discusses Power Platform, Automation and Smarter Ways of Working
How many inefficient processes are hiding inside your organisation? Spreadsheets being emailed around, information entered multiple times, manual approvals and tasks that take far longer than they should.
In this episode of Mastering Mondays, Matt and David are joined by Simon Croll. Simon is the Power Platform and AI Practice Lead at Phoenix Software, here to help us explore how Microsoft Power Platform can help organisations rethink the way they work.
From Power Apps and Power Automate to Copilot Studio, Dataverse and AI, the conversation looks at how organisations can use technology they may already have to automate processes, improve productivity and give people the tools to solve everyday business problems.
Simon also explains why technology should never be the starting point. Understanding the problem, questioning existing processes and choosing the right solution are essential if organisations want to create something people will actually use.
There is also plenty of discussion around citizen developers, governance, data, adoption and the growing role of AI in Power Platform, including how natural language is making it easier for more people to build their own solutions.
Join Matt, David and Simon for a practical conversation about Power Platform, process improvement and how organisations can turn frustrating ways of working into smarter ones.
20 Sept 2026
Heather Perriam Discusses AI Strategy, Copilot, Agents and the Future of Work
Is your organisation truly ready for AI, or are you simply adopting the latest technology without first understanding the problems you’re trying to solve?
In this episode of Mastering Mondays, Matt and David are joined by Heather Perriam, Business Solutions and AI expert, to explore what successful AI transformation really looks like. From Microsoft Copilot and AI agents to data, governance and organisational culture, Heather explains why getting value from AI requires far more than simply buying licences and deploying new technology.
Together, Heather, Matt and David discuss how organisations can build an AI strategy around genuine business outcomes, why rapidly evolving technology demands an iterative approach, and how Copilot Studio and AI agents are changing the way businesses think about automation and productivity. They also explore the importance of getting your data and governance foundations right, building a compelling business case for AI, and overcoming the very real concerns employees have about what AI means for their roles.
The conversation also looks ahead to a future where leaders may find themselves managing both human and agentic teams, while AI helps remove barriers, unlock new skills and enable people to focus more of their time on the work where they can make the greatest difference.
Join Matt, David and Heather for a practical and thought-provoking conversation about moving beyond the AI hype and turning rapidly evolving technology into genuine business value.
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