Welcome to the MIM® Podcast™. We have created this show to provide a central place for the global major incident community. The MIM® Podcast™ brings guests from around the world to talk about all things IT Major Incident Management. MIM® is the professional body dedicated to global best practice for IT Major Incident Management®. We are transforming the way companies, professionals and IT Operations, reduce major incident downtime. Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 72 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.
MIM® Podcast™ episode 10: Robert Ross at FireHydrant
In this episode, MIM founder and CEO, Adam Norman sits down with Robert Ross, the CEO at FireHydrant. They discuss incident management software and Roberts journey in building FireHydrant. www.majorincidentmanagement.com Subscribe to the MIM® newsletter Connect with us: on Linkedinon Twitter: @major_incidentsYoutube
5 Feb 2021
MIM® Podcast™ episode 9: Damon Edwards Rundeck
In this episode, MIM founder and CEO, Adam Norman sits down with Damon Edwards from Rundeck. Damon is the co-founder and Chief Product Officer. Damon talks about Rundeck and PagerDuty, automation in Major Incident Management and how Operations can be more efficient and remove silos. www.majorincidentmanagement.com Subscribe to the MIM® newsletter Connect with us: on Linkedinon Twitter: @major_incidentsYoutube
1 Feb 2021
MIM® Podcast™ episode 8: PagerDuty's Julie Gunderson and Ryan Garett
In this episode, MIM founder and CEO, Adam Norman sits down with Julie Gunderson and Ryan Garret from PagerDuty. Julie is a DevOps Advocate and Ryan is a Principal Solutions Consultant. The three discuss PagerDuty's capabilities as a leading tool provider for Major Incident Response and what the future holds for Major Incident Management. www.majorincidentmanagement.com Subscribe to the MIM® newsletter Connect with us: on Linkedinon Twitter: @major_incidentsYoutube
27 Jan 2021
MIM® Podcast Episode 7: Thomas Munson
In this episode, MIM founder and CEO, Adam Norman sits down with Thomas Munson, Thomas is the NOC Manager at Box. Thomas and Adam discuss major incidents from a NOC perspective and the difference between working for large corporates and Scale-up Tech companies. www.majorincidentmanagement.com Subscribe to the MIM® newsletter Connect with us: on Linkedinon Twitter: @major_incidentsYoutube
19 Jan 2021
MIM® Podcast Episode 6: Andrew Jelley
In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Jelley from O2 Telefonica, Andrew is the Head of Major Incident and Change Management. Andrew and Adam discuss major incidents in Telco, leadership and the qualities of great Major Incident Managers www.majorincidentmanagement.com Subscribe to the MIM® newsletter Connect with us: on Linkedinon Twitter: @major_incidentsYoutube
22 Nov 2020
Episode 5: Dan Walker at Cityfibre
In this episode, MIM founder and CEO, Adam Norman sits down with Dan Walker a Service Operations Manager from Cityfibre. Dan and Adam discuss the journey Cityfibre has been on, creating and implementing a new Major Incident function. Cityfibre is on a mission to become the UK's third digital infrastructure provider alongside BT and Virgin. They are investing £4bn. www.majorincidentmanagement.com Subscribe to the MIM® newsletter Connect with us: on Linkedinon Twitter: @major_incidents...
4 Nov 2020
Episode 4: Andrew Luria at ADP
In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Luria a Senior Director of Major Incident Management at ADP. They discuss Andrew's 25-year journey with ADP, building out a global Major Incident function, how he selects, leads and promotes his staff and how the function has evolved. www.majorincidentmanagement.com Subscribe to the MIM® newsletter Connect with us: on Linkedinon twitter: @major_incidentsYoutube
20 May 2020
Episode 3: Jason Woosnam at JPMorgan Chase & Co
In this episode MIM founder and CEO, Adam Norman sits down with Jason Woosnam a Major Incident Manager at JPMorgan Chase & Co. They discuss Jason's 22 year career in the military, and the transition into the corporate world. Jason has also worked in Major Incident Management at FDM and National Grid. Jason and Adam explore thoughts on Major Incident Management, the community and the pressures of working in the financial sector. www.majorincidentmanagement.com Subscribe to t...
11 Dec 2019
Episode 2: Allan Ramiro, First Data Corporation
In this episode MIM founder and CEO, Adam Norman sits down with Allan Ramiro, a Global Major Incident Manager at First Data Corporation. They discuss Allan's long career in which he has held operational roles through to Vice President of the Major Incident function. Allan shares his thoughts about Major Incident Management in the banking sector, discussing his time at JP Morgan Chase & Co, Citibank, Commonwealth bank, as well as his time at Hewlett Packard and IBM. Allan has moved b...
30 Oct 2019
Episode 1: Nick Coates, Symantec
In this episode MIM founder and CEO, Adam Norman sits down with Nick Coates, Product Manager from Symantec. They talk about the 2.5 year journey that Symantec has been on, creating their first Major Incident function, what they call the Cloud Command Center. Nick shares the setup and structure of the team, some of the challenges they have faced, and the positive impact on their technical teams, their commercial customers and the business. Watch the videocast of this episode www.majorincident...
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