by ServiceTitan
Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. This podcast is brought to you by ServiceTitan—the leading home and commercial field service software. Episodes will feature stories and strategies to help contractors grow and scale their service business. Hosted by Ausha. See ausha.co/privacy-policy for more information.
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🇺🇲
Publishing Since
4/21/2020
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April 29, 2025
<p>In this episode, we sit down with <a href="https://www.linkedin.com/in/courtney-greeley-pmp-cf-apmp-882a93aa/">Courtney Greeley</a>, COO of<a href="https://cheselectric.com/"> Chesapeake Electric</a> in Annapolis, MD, to explore the intersections of leadership, workplace culture, and cybersecurity. From her experience in the Air Force, NSA, and cybersecurity startups to leading a fast-growing trade business, Courtney brings her expertise on building a resilient team and protecting your business from digital threats. <br></p><p>We’ll dive deep into the hard lessons learned from toxic work environments, the importance of strong leadership in fostering a positive company culture, and why cybersecurity is no longer optional for business owners.<br></p><p>Join us as we discuss: <br></p><ul><li><p>[8:19] How to lead with values and create a no-toxicity workplace</p></li><li><p>[14:39] Why letting go of high-performing employees might be necessary</p></li><li><p>[25:32] Why cybersecurity is non-negotiable, but it doesn’t have to be overwhelming<br></p></li></ul><p>Check out these resources we mentioned during the podcast:<br></p><ul><li><p><a href="https://vigilantsec.net/">Vigilant Sec</a></p></li><li><p><a href="https://assets.ctfassets.net/3q1a0w8cwuwf/49IdGGUBKSV3Vgq7ewttcv/0a8b09729607ab1daf1687d553e8c566/Simple_Tips_for_CS_in_Home_Services.docx__1_.pdf">Courtney’s Tips for Cybersecurity in Home Services</a></p></li><li><p><a href="https://www.servicetitan.com/events">ServiceTitan Live Events</a><br></p></li></ul><p>You can find this interview and many more by subscribing to Toolbox for the Trades on <a href="https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938">Apple Podcasts</a>, on <a href="https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2">Spotify</a>, or <a href="https://www.servicetitan.com/podcast">here</a>. </p><p><br></p><p>Know a business that could use a bit of muscle from ServiceTitan?<a href="https://www.servicetitan.com/referrals"> Refer them here!</a></p><p><br></p><p>Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.</p><br/><p>Hosted by Ausha. See <a href="https://ausha.co/privacy-policy">ausha.co/privacy-policy</a> for more information.</p>
April 22, 2025
<p>Artificial intelligence and automation are shaping the future of the trades industry — but what does that really look like in practice? <a href="https://www.linkedin.com/in/lindsay-williams-510b0148/">Lindsay Williams</a>, Service Manager at<a href="https://murphynet.com/"> Murphy Company</a> in Denver, CO, shares how AI is being integrated into service operations, from improving efficiency to helping newer tradespeople bridge the skills gap.</p><p><br></p><p>Lindsay also dives into her journey from growing up in a family of trades professionals to serving in the Air Force for nearly a decade before transitioning back into the mechanical contracting industry. She explains how her background in procurement and software development project management has influenced her leadership approach and how automation is transforming processes like billing and contract management.</p><p><br></p><p>Join us as we discuss:<br></p><ul><li><p>[5:20] How Lindsay’s military experience helped prepare her for the trades</p></li><li><p>[11:39] Using AI tools to take the “boring” tasks out of your workflow</p></li><li><p>[20:33] Why you should start small when implementing new AI tools<br></p></li></ul><p>Check out these resources we mentioned during the podcast:<br></p><ul><li><p><a href="https://www.smartsheet.com/">Smartsheet</a><br></p></li></ul><p>You can find this interview and many more by subscribing to Toolbox for the Trades on <a href="https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938">Apple Podcasts</a>, on <a href="https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2">Spotify</a>, or <a href="https://www.servicetitan.com/podcast">here</a>. <br></p><p>Know a business that could use a bit of muscle from ServiceTitan? <a href="https://www.servicetitan.com/referrals">Refer them here!</a><br></p><p>Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.</p><br/><p>Hosted by Ausha. See <a href="https://ausha.co/privacy-policy">ausha.co/privacy-policy</a> for more information.</p>
April 15, 2025
<p>Running a family business isn’t always smooth sailing — especially in the trades. <a href="https://www.linkedin.com/in/morgan-chapman-381513333/">Morgan Chapman</a>, VP at<a href="https://friendsplumbing.com/"> Friend's Plumbing</a> in Tampa, Florida, has navigated the challenges of leadership, company culture, and family dynamics in a way that has helped propel the business forward.</p><p><br></p><p>Morgan shares her journey from working in sales to stepping into a leadership role at her family’s plumbing company. She unpacks some of the challenges she’s faced in hiring the right people, improving customer service, and balancing relationships with her father and brother, both of whom are integral parts of the business.</p><p><br></p><p>Join us as we discuss:<br></p><ul><li><p>[4:46] Breaking into the family business and retooling the culture</p></li><li><p>[9:56] Setting clear boundaries and the evolution of family dynamics</p></li><li><p>[17:18] Why neglecting your self-care does your employees a disservice<br></p></li></ul><p>Check out these resources we mentioned during the podcast:<br></p><ul><li><p><a href="https://ladytitans.org/">LadyTitans</a><br></p></li></ul><p>You can find this interview and many more by subscribing to Toolbox for the Trades on <a href="https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938">Apple Podcasts</a>, on <a href="https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2">Spotify</a>, or <a href="https://www.servicetitan.com/podcast">here</a>. <br></p><p>Know a business that could use a bit of muscle from ServiceTitan? <a href="https://www.servicetitan.com/referrals">Refer them here!</a><br></p><p>Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.</p><br/><p>Hosted by Ausha. See <a href="https://ausha.co/privacy-policy">ausha.co/privacy-policy</a> for more information.</p>
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