A monthly podcast that brings you the latest updates on Service Management solutions, software, innovations and interviews with smart people who have smart things to say with information you can use. All in around 30 minutes.
Interview with SITS22 Speakers on Service Optimization
The Service Desk & IT Support Show is happening 11-12 May 2022 at ExCel, London and this year, we are especially excited as our Chief Operating Officer, Andy Walsh and our Head of Customer Success, Alexis Mackie, will be presenting a special session on "Why Service Optimisation is Vital for your Vision" as part of the educational programme. In this episode of the Vivantio Vibe podcast, Andy and Alexis share some tips from their session including KPIs you need to always consider to improve your service optimisation.
22 Mar 2022
Ticketing Tips With Melissa Faletra
Let's face it - TICKETING is the focal point for every service management system. How well you handle service requests can either lead to broken SLAs and upset customers or streamlined processes and happier outcomes.
Vivantio's Product Specialist Melissa Faletra visits with Director of Digital Marketing Todd Carruth about the recent Demo Workshop Webinar "Ticketing Tips and Service Optimization" now available on demand.
Listen as Todd and Melissa share tips about the on-demand webinar that include onboarding ideas for self-service portals and creating custom workflows. And discover why Melissa's technical background gives here a unique perspective on helping people with software solutions.
10 Feb 2022
What To Expect With a Demo or Trial
We've all signed up for a demo or a trial for a software solution but not all companies provide the same amount of support after you fill out that form. Join Vivantio's Director of Digital Marketing Todd Carruth and Software Sales Engineer Mark Walker as they discuss the questions you should ask and what you should expect whether your just a passenger or a driver when it comes to testing a service management solution.
16 Dec 2021
ITIL 4 and Much More
It's time to say goodbye to ITIL v3 as the well-respected framework of best practices and processes is officially retired at the end of 2021. So, what are you options now? Are you looking to build up your credits before time runs out? Or maybe you want to start fresh with the ITIL 4 Foundation course and certification?
In this episode of the Vivantio Vibe Podcast, our Director of Digital Marketing and host, Todd Carruth visits with Best Practices Consultant Fatma Ozcan about the ins and outs of ITIL certification - what's available, what's about to expire and how you can find the best deal on training.
You can reach out to Fatma by email here: fatma@bestpracticeconsulting.co.uk
15 Nov 2021
Cheaper Isn't Always Better
When it comes to deciding on a service management solution, pricing matters. But nobody likes surprise charges popping up! That's why comparing platforms simply on an advertised monthly charge per seat is not the answer. Vivantio's Director of Digital Marketing Todd Carruth provides 3 questions you can ask to protect yourself from unwanted surprises when selecting your service management solution.
11 Oct 2021
4 Questions To Ask Your Vendor About Security
October is National Cybersecurity Awareness Month and this month on the Vivantio Vibe podcast, we dive into security issues, trust factors and some questions you should ask to make sure your software vendor will keep your company and your customer's data safe.
Join Director of Digital Marketing and Vivantio Vibe podcast host Todd Carruth as he shares 4 questions to ask your vendor about security.
Check Vivantio.com/blog for links mentioned in this podcast.
2 Sept 2021
10 Ways to Align Your Teams for a Service-Optimized Organization
Whether you're a C-level leader looking to rally your teams to investigate and adopt state-of-the-industry methods, or a CS/CX manager who needs to win support and resources from the boardroom, it's essential to have a strategy for communicating your vision and advocating for the action and resources required for success.
Our Director of Digital Marketing and Vivantio Vibe podcast host Todd Carruth shares with you 10 communications tips you can use to help drive change and gain executive support for service optimization.
29 Jul 2021
Vivantio Vibe Podcast #3
In this Vivantio Vibe podcast, host Todd Carruth visits with Vivantio COO Andy Walsh about the B2B Customer Journey including its evolution, KPIs to consider and how to handle Net Negative Churn.
7 Jun 2021
Vivantio Vibe Podcast #2
This month, we visit with Vivantio's VP of Technology Andrew Stevens and discuss how the customer journey is really a cycle and the importance of customer success teams and customer service teams working together. Plus, we introduce our new integrations tool FLEXBridge and what the future of CX will look like.
27 Apr 2021
Vivantio Vibe Podcast #1
Welcome to the Vivantio Vibe Podcast. Host and Director of Digital Marketing for Vivantio, Todd Carruth visits with industry experts, Stephen Mann and Andy Walsh about the power of ITSM and ITIL to meet and exceed customer expectations.
For more information about ITIL, ITSM or optimizing your service solutions, visit us at https://www.vivantio.com/
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