Catch up about the latest Digital Workplace Management , UC and Collaboration challenges, and spot early trends with industry analysts and VOSS experts.
Discover insights and expertise from VOSS Solutions through our blogs, videos, and podcasts. As a global leader in unified communications and collaboration, we provide valuable content to help you optimize, manage, and transform your UC environment. Stay ahead of industry trends, explore innovative solutions for discovery, automation, migration, and deep insights, and learn how to enhance productivity and efficiency in your organization. Tune in to gain actionable strategies and expert knowledge tailored for IT leaders, decision-makers, and collaboration professionals.
Discussing the hidden financial and operational costs associated with managing multiple disconnected vendor portals for unified communications. Identifying four primary cost drivers: direct costs from duplicate licenses, time costs from manual reconciliation, governance risks from fragmented access control, and currency/billing risks due to varying vendor terms. To demonstrate the impact, an example is shown of an organization maintaining both Microsoft Teams and Cisco Webex licenses for the same users. Introducing VOSS UC Automation as a solution to provide a single pane of glass for managing users and services across all vendors, as well as VOSS UC Analytics for monitoring adoption and ROI -> Contact VOSS for a cross vendor assessment.
13 Oct 2026
The DIY AI automation trap
Discussing the risks of using large language models for direct, unmanaged automation within IT environments. Outlining three primary pitfalls: using probabilistic tools for deterministic tasks, security vulnerabilities like over-privileged service accounts and prompt injection, and the high long-term cost of ownership for homegrown tools. To mitigate these, the presenter advocates for a hybrid approach where AI handles user intent and natural language understanding, while a deterministic platform like VOSS manages the execution, validation, and auditing of tasks. By utilizing the Model Context Protocol (MCP), organizations can connect AI assistants to governed workflows rather than granting them direct admin access to complex ecosystems involving Cisco, Microsoft Teams, and other platforms.
6 Oct 2026
Meet your IT admins where they already are: Introducing the VOSS MCP server
Introducing the VOSS MCP server: a new standard Model Context Protocol server designed to allow IT administrators to interact with VOSS directly through existing AI tools like Claude or Copilot. Explaining two integration paths: using the traditional VOSS REST API for custom-coded, repeatable workflows, and using the new MCP server for ad hoc, agentic tasks that require natural language reasoning. Watch the demonstration showing the AI assistant performing user onboarding for a new employee, Pauline Harris, and querying live data to generate inventory charts. Emphasizing that the MCP server maintains existing security, governance, and role-based access controls by tying every AI-driven action to a specific authenticated administrator.
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