Customer experience, telecommunications, natural language process, business communications, contact centre.
Podcast Overview
Customer experience, telecommunications, natural language process, business communications, contact centre.
Language
🇺🇲
Publishing Since
6/23/2021
6 verified contact emails on file for We Connect Tech Talk
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Recent Episodes
February 17, 2022
Episode 2: Why CX tech convergence means the most important choice is your integration partner
<p><strong>In this podcast, Connect’s VP of Sales and Marketing Steven Fricker and customer engagement expert Martin Hill-Wilson of Brainfood discuss how the cloud has changed tech procurement and strategy. They look at the decisions businesses need to make to capitalise on the opportunities of this more flexible landscape, such as:</strong></p> <ul> <li>how to keep pace with the constant roll-out of new features</li> <li>picking the right vendors when their solutions look increasingly similar</li> <li>developing the structure and culture to enable incremental change</li> <li>the changing role for partners – from big-bang implementation projects to ongoing agile delivery</li> </ul> <p>The wide-ranging discussion highlights essential topics businesses should consider to make the most of their cloud deployments.</p> <p><br></p> <p>Learn more at: https://www.weconnect.tech/</p>
June 23, 2021
Episode 1: Selecting the right contact centre technology
<p>In this episode, we discuss how organisations can select the right Contact Centre technologies to support their overall business objectives. Topics covered: </p> <ul> <li>What’s right or wrong about the way organisations go about reviewing and choosing tech?</li> <li>How can they do it better?</li> <li>What gets in the way of effective innovation?</li> </ul>
2 total episodes available
Deep-dive analytics for We Connect Tech Talk
Frequently asked questions
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- What is We Connect Tech Talk?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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