This podcast was designed to share the successful stories of previous A.C.E graduates. The A.C.E Program was created in partnership with John Deere and the Center for Food and Agricultural Business to help John Deere dealerships:
• Adopt a co-creation mindset to engage your team
• Cultivate strategic customer interactions
• Embrace and enable change
John Oncken's Story: CEO/Owner at True North Equipment
In this interview, John talks about some of the major impacts he gained from taking A.C.E. including but not limited to:
Recognizing the importance of looking at the "customer journey" more thoroughly and thinking about how their journey impacts the needs of the dealership
Learning how to hire the right people for the right positions in order to better serve customers
How to strategically operate a dealership in an ever changing and unpredictable agricultural landscape
21 Nov 2022
Chuck Hickman's Story: Integrated Solutions Manager at Tellus Equipment Solutions
In this interview, Chuck talks about some of the major impacts he gained from taking A.C.E. including but not limited to:
Recognizing the power in "asking the right" questions both to his customers and his employees
Learning how to embrace the perspectives of the multi-generational farm
Evaluating the role technology has and will play in the world of agricultural business
21 Nov 2022
David Heath's Story: Service Support Coordinator at Quality Equipment LLC
In this interview, David talks about some of the major impacts he gained from taking A.C.E. including but not limited to:
Understanding the importance of coordination, communication, and alignment between all parts of the organization (e.g., Integrated Solutions, Parts, and Service)
Learning how to "know your customer" at a deeper level to better predict their needs and service
Providing the best customer experience given the competing demands his team faces servicing customers
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