About A just state for everyone? Researching access to administrative justice in the digital era
In this podcast I will give insights into my research project on access to justice in the context of increasing digitalization of public services. The project's starting point is the observation that the digital transformation of public services comes along with two interlinked challenges: the risk of social groups being excluded from these services (digital inequality) and, as a result, restricted access to justice - a fundamental right that is also a prerequisite to exercising other rights. Applying a qualitative mixed-methods approach in a multi-sited case study I will investigate citizens' experiences as well as public ombud institutions' practices in promoting equal access to administrative justice for all.
Find more information here: https://www.hcw.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice (https://www.hcw.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice)
This research was funded in whole or in part by the Austrian Science Fund (FWF) [grant DOI 10.55776/V970]. For open access purposes, the author has applied a CC BY public copyright license to any author accepted manuscript version arising from this submission.
Episode 13: Special Episode: IISL Research Line 'AI and New Technologies'
Send us Fan Mail In this special episode we will hear about the new Research Line 'AI and New Technologies' introduced by the International Institute for the Sociology of Law (IISL) in 2026. The Institute was established in Oñati, Gipuzkoa, Spain in 1988 by the International Sociological Association’s Research Committee on the Sociology of Law and the Government of the Basque Country. 'AI and New Technologies' is one of six Research Lines; it is coordinated by Germano Schwartz (University La ...
16 Mar 2026
Episode 12: Collaborators' experiences II: South Africa, Sint Maarten, Austria
Send a text This is part II of collaborators' experiences: In this episode, you will learn about the experiences of interviewers and colleagues who actively contributed to the research process in the scope of this project. Colleagues from South Africa, Sint Maarten and Austria will share how they perceived the research process in their local contexts. They will talk about the moments they liked as well as the challenges they encountered both concerning interviewing citizens about their experi...
9 Feb 2026
Episode 11: Field research in Korea: Collaborators' experiences
Send a text In this and the next episode, you will have the chance to meet the people I collaborated with during field research and for data generation. In today's episode, we will hear about the experiences of three persons who contributed to the research in the scope of my field research in South Korea. Jiin, Anna and HyunSeung Joo explain what they liked about our collaboration and their work in the project as well as the challenges they encountered. They each contributed to the study in d...
31 Oct 2025
Opposing digitality and AI: citizens' practices
Send us a text In this episode we explore a topic that has come up in all our case studies in the different world regions, even though in different forms, namely opposition and resistance to the state’s increasing use of digital tools and AI. From South Africa to Canada, from the Caribbean to South Korea – everywhere there are at parts of the population that do not necessarily agree with how their public administration digitalizes and automates its services. Scholars agree that modern society...
23 Jun 2025
Episode 9: Omnipresent digitality and AI’s limits: South Korean experiences
The host shares insights from field research in South Korea, discussing the omnipresence of digital culture and the limitations of AI based on interviews with public sector workers.
15 Mar 2025
Episode 8: Digital Challenges in South Africa
Send us a text In this episode we explore current challenges with regard to accessing public services in the digital age in South Africa, in particular in the rural areas. Accounts from different perspectives - citizen, government official and public ombuds staff - identify similar problems, such as lacking infrastructure, expensive data, trust issues, literacy and digital literacy. Despite numerous policy programs by the government, implementation is slow, leading to parts of society being l...
24 Nov 2024
The role of language in accessing administrative justice
In this episode I share interviewees' accounts from my case studies in Canada, South Africa, Curacao and Sint Maarten on the issue of language, linguistic diversity and literacy when it comes to accessing public services and the justice system. People's experiences in these very different places demonstrate the universality of the problem, when public services and courts cannot be accessed in the languages the people actually speak. Illiteracy, of course, makes it even more difficult to follow an administrative or legal procedure.
See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html (https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html)
See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/ (https://personen.fh-campuswien.ac.at/julia-dahlvik/)
5 Sept 2024
Episode 6: From automation to frustration
In this episode we discuss some of the experiences people have when they try to get in contact with the public administration. Especially (semi-)automated telephone hotlines create frustration among citizens who want or need to talk to a public agent. Our interviewees from the case study in Quebec, Canada, report about long waiting times and the impossibility of reaching the right person for a certain matter. Importantly, the administration is deemed to shirk its responsibility not only by ou...
8 May 2024
Episode 5: Interview with two sociologists in the Caribbean
In this episode I have the pleasure of introducing to you two sociologists who live and work in the Caribbean and whom I had the great pleasure to meet during my field research stay in the beginning of 2024. Elly Helings in Curaçao and Raymond Jessurun in Sint Maarten will share with us their perspectives on the digitalization of public services in these two islands, which are both officially autonomous since 2010 but are still part of the Kingdom of the Netherlands. We will discuss some commonalities and differences between the two islands concerning access to digital public services. And we will talk about challenges, local factors affecting the current situation, and ideas for improvement.
See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html (https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html)
See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/ (https://personen.fh-campuswien.ac.at/julia-dahlvik/)
8 May 2024
Episode 5: Interview with two sociologists in the Caribbean on digitalization
Send us a text In this episode I have the pleasure of introducing to you two sociologists who live and work in the Caribbean and whom I had the great pleasure to meet during my field research stay in the beginning of 2024. Elly Helings in Curaçao and Raymond Jessurun in Sint Maarten will share with us their perspectives on the digitalization of public services in these two islands, which are both officially autonomous since 2010 but are still part of the Kingdom of the Netherlands. We will di...
29 Jan 2024
Episode 4: Indigenous people and public services in Canada
In this episode I share with you some insights from my case studies in Canada, concretely in the Northwest Territories and Quebec. I focus on some of the challenges that Indigenous people are confronted with in the context of public service provision and access and more generally the complex relation of Indigenous peoples and the different orders of government.
See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html (https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html)
See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/ (https://personen.fh-campuswien.ac.at/julia-dahlvik/)
29 Jan 2024
Episode 4: Indigenous people and public services
In this episode I share with you some insights from my case studies in Canada, concretely in the Northwest Territories and Quebec. I focus on some of the challenges that Indigenous people are confronted with in the context of public service provision and access and more generally the complex relation of Indigenous peoples and the different orders of government.
See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html (https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html)
See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/ (https://personen.fh-campuswien.ac.at/julia-dahlvik/)
3 Dec 2023
Episode 3: Thoughts on the first case study: imposed digitalization
In this edpisode I’ll first talk a little about my current issues in methodology and data collection, and then discuss some preliminary findings from the first case study which was in Quebec, the French speaking province of Canada. I talked to staff of the public ombuds institution, to citizens as well as to NGO and government representatives to get an in-depth understanding of the current situation on the challenges of access to and provision of public service.
See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html (https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html)
See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/ (https://personen.fh-campuswien.ac.at/julia-dahlvik/)
3 Dec 2023
Episode 3: Thoughts on the first case study: imposed digitalization in Canada
Send us a text In this edpisode I’ll first talk a little about my current issues in methodology and data collection, and then discuss some preliminary findings from the first case study which was in Quebec, the French speaking province of Canada. I talked to staff of the public ombuds institution, to citizens as well as to NGO and government representatives to get an in-depth understanding of the current situation on the challenges of access to and provision of public service. See more ...
2 Oct 2023
Episode 2: Research design & field access
In this episode I will explain the research design and methodology for this project, which will build primarily on interviews and participatory observation. I will talk about case study selection, my comparative approach, the particularities of doing research in public bodies, and the challenges of gaining access to the research field; that is, first of all access to public ombuds institutions in countries of both the Global South and the Global North, but then also to citizens in the respective places.
See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html (https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html)
See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/ (https://personen.fh-campuswien.ac.at/julia-dahlvik/)
2 Oct 2023
Episode 1: Introduction
Welcome to the first episode of this podcast about my research project which started in February 2023. In this introductory episode I will explain my research interest and approach. The study focuses on the digital transformation of public services and two major interlinked challenges that come along with this development: the risk of social groups being excluded from these services (digital inequality) and, as a result, restricted access to justice, which is in itself a fundamental right that is also a prerequisite to exercising other rights. The research project has a comparative approach and is based on multiple case studies in different locations around the world. In this episode I will briefly explain what has happened so far in the project.
See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html (https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html)
See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/ (https://personen.fh-campuswien.ac.at/julia-dahlvik/)
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