ACP: The Amazon Connect Podcast

About ACP: The Amazon Connect Podcast

This is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io (https://cloudinteract.io/). On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more. If you're a contact centre supervisor, a service owner, and IT Admin or an AWS Developer there's something for you here. Increase your knowledge and understanding of Amazon's popular customer service application. We'd love to answer your Amazon Connect questions on the show so if you have something you'd like our experts to discuss email us at podcast@cloudinteract.io. ACP: The Amazon Connect Podcast is created and produced by CloudInteract and is not affiliated in any way with Amazon Connect.

Publisher

CloudInteract - cloudinteract.io

Category

business · technology

Language

en

Explicit

No

First episode

18 Jan 2024

Latest episode

1 Sept 2026

Latest episodes

43 episodes in the feed.

1. 

   1 Sept 2026

   42: 911 Secure

   Send us Fan Mail Join us as we welcome Kevin Kito (President & CEO) and Allan Gaspe (Solution Architect) from 911 Secure to discuss 911 obligations and solutions for cloud contact centers, especially Amazon Connect. They explain common misconceptions about 911 location accuracy, the complexity introduced by cloud and nomadic workers, and key U.S. legislation: Kari’s Law (direct 911 dialing, routing to the local PSAP, and immediate on-site notification) and Section 506 of RAY BAUM’s ...

2. 

   18 Aug 2026

   41: Mark Pritchard, Jabra

   Send us Fan Mail Join us as we welcome Mark Pritchard, a senior platform and automation consultant at Jabra, to discuss Jabra’s move to Amazon Connect starting in 2021 and how the shift improved flexibility, number management, and cloud operations after COVID. Mark explains the challenges of running four global Connect instances with a small admin team, the need to standardize IVRs, scripts, and flow design for easier troubleshooting, and practical conventions like embedding related pho...

3. 

   4 Aug 2026

   40: New AI Voices and other news

   Send us Fan Mail This episode of ACP recaps a busy July of Amazon Connect Customer updates. The headline is a major quality upgrade to Amazon Connect’s AI voices (announced July 20), adding 100 new voice options across 50+ languages, improved turn-taking and interruption handling, fewer gaps, and more control over speed, volume, emotion, and SSML-like markup (including optional laughter 😂). We play before/after demos in US English plus Australian and UK variants, noting increased natura...

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

6,597

Score snapshot 15 Sept 2025

Spotify

4.9 / 5

9 ratings

Podcast Authority Score: 55 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

59

Social presence

0

YouTube

68

Engagement

60

Contact ACP: The Amazon Connect Podcast

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.