When a complaint is closed, the organisation often believes it has been dealt with. The person who complained may know it hasn't. The Address the harm® podcast is about what happens in between.
We talk to public figures, practitioners and people who have made a complaint about what harm looks like in practice, what resolution should mean, and what it takes to put things right. Our guests have seen complaints from every side: as the person who complained, as staff, and as campaigners. Their experience spans the NHS, social care, policing, the courts and beyond.
These are not comfortable conversations. They are necessary ones.
Our new series, Who gets to say it's resolved, launches in 2027.
Address the harm® is a forthcoming repair charity. We educate the public on harm and create pathways to repair. See more at www.addresstheharm.org
Season round up: victories, setbacks and the fight ahead
Welcome to the Address The Harm® season round up, where we reflect on the landmark progress achieved by our guests and the ongoing battles for institutional accountability across Britain's publicly funded institutions. Since recording our six episodes, we've witnessed extraordinary developments: the government's repeal of the 'presumption of contact' in family courts following years of advocacy by Right to Equality and Fair Hearing; the Chinook families' historic first meeting with the Minist...
18 Dec 2025
Speaking truth about violence against women and girls cost everything (Maggie Oliver)
Episode description Maggie Oliver is a former Greater Manchester Police detective who became one of Britain’s most important whistleblowers by exposing institutional failures to protect children from sexual exploitation. She joined GMP in 1997, working in Serious Crime. During Operation Augusta, she interviewed victims as young as 11. Of 97 perpetrators identified, only three were taken to court. She was told victims “were prostitutes making a lifestyle choice” – “bad kids” not credible witn...
12 Dec 2025
31 years fighting for truth after the Chinook crash (Dr Susan Phoenix)
Episode description Dr Susan Phoenix is an unconventional psychologist who has transformed profound personal loss into a lifelong mission to help others navigate grief and institutional betrayal. On 2nd June 1994, Susan’s husband, Detective Superintendent Ian Phoenix of the Royal Ulster Constabulary, was killed when RAF Chinook Zulu Delta 576 crashed on the Mull of Kintyre, Scotland. All 29 people on board died, including the majority of the UK’s senior Northern Ireland intelligence and coun...
5 Dec 2025
When every system fails the vulnerable (Helen Newick)
Episode description Helen experienced institutional harm across multiple sectors - NHS healthcare, social care, safeguarding services, and employment systems. Her journey through every agency, regulator and ombudsman reveals the devastating pattern of institutional self-investigation that re-traumatises survivors whilst protecting organisational reputation. With unique insights from experiencing these systems from both sides - as someone seeking help and as an NHS employee - Helen shares how...
27 Nov 2025
Silenced by the system: a Met Police whistleblower’s story (Issy Vine)
Episode description Issy Vine is a former Metropolitan Police 999 call handler turned campaigner for institutional accountability and violence against women and girls prevention. After five years working in the Met, Issy left the force following experiences of workplace misogyny and harassment that were inadequately addressed by institutional processes. She reported a colleague for racist, misogynistic comments and following her home—he was dismissed for gross misconduct at Scotland Yard, th...
13 Nov 2025
Breaking the Cycle of Domestic Abuse in Family Courts with Fair Hearing
https://www.youtube.com/@AddressTheHarm Address The Harm®️ podcast: breaking the cycle of domestic abuse in the family courts Episode description Cristina Odone and Julia Margo from Fair Hearing expose how Britain's family courts fail domestic abuse survivors. After enduring 10 years of litigation and 37 hearings, Julia transformed her experience into systemic change—training over 200 senior judges and establishing domestic abuse education at the Judicial College. Together, they secured £28...
10 Nov 2025
Bonus Episode - Beyond Infected Blood
https://www.youtube.com/@AddressTheHarm Address The Harm®️ podcast: bonus episode 1 After each episode, a special update will follow. Since our first episode was published there have been extraordinary developments. Our podcast host, Leah Brown FRSA addresses crucial clarifications about the infected blood scandal. We also report on letters and messages received, provide an update on our campaign and explain that no survivor's experience invalidates another. Get involved Email us wit...
30 Oct 2025
Infected Blood Scandal with Andy Evans
https://www.youtube.com/@AddressTheHarm Address The Harm®️ podcast: Andy Evans, Chair of Tainted Blood Episode description Andy Evans was infected with HIV and hepatitis C at age five through contaminated haemophilia treatment provided by the NHS. He's one of the few to survive the 42 years since. In 2006, he co-founded Tainted Blood to advocate for the 30,000+ people infected by contaminated blood products in the 1970s and 1980s. About 3,000 have died. After 18 years of campaigning, the pub...
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