AeviPod

About AeviPod

Hosted by Aevi, this podcast explores how in-person payments are evolving across retail, ISVs, banking, and fuel & mobility. Each episode brings together industry leaders, product owners, and operators to challenge established thinking, share practical product updates, and unpack the biggest learnings and obstacles they’ve faced along the way. From payment orchestration and estate management to emerging payment technologies, regulatory change, and new in-store use cases, the focus is on what’s actually working, and what’s slowing progress down. The conversations cut through fragmentation and legacy constraints to examine how modern payment ecosystems are being built, scaled, and operated across regions. Expect honest perspectives on decision-making, execution, and the trade-offs enterprises face as they modernise in-person payments.

Publisher

Aevi

Category

business

Language

en

Explicit

No

First episode

9 Jan 2026

Latest episode

22 Jun 2026

Latest episodes

8 episodes in the feed.

1. 

   22 Jun 2026

   Inside Aevi: Why partnerships matter more than ever

   Payments isn’t just about technology. It’s about the people making decisions in fast‑moving, high‑pressure environments, where every choice shapes how businesses scale, partner, and compete. And yet, the human side of payments is often overlooked, reduced to job titles instead of the thinking behind them. In this episode of Inside Aevi, Sierra McMillen, Head of Partnerships US at Aevi, joins Nathan to share her journey into payments and what partnerships really mean in an increasingly complex ecosystem. From an unexpected start in Oklahoma to building relationships that drive growth, she brings a practical, people-first perspective to one of the industry’s most important roles. Drawing on experience across PSPs, ISVs, and merchants, Sierra explores the realities behind some of the industry’s biggest conversations. From the ongoing build versus buy debate to the rise of AI and agentic commerce, she breaks down what is changing, what is being overhyped, and where businesses need to focus if they want to scale without losing control. Along the way, the conversation moves beyond the professional, touching on travel stories, personal habits, and what it means to stay curious in an industry that never slows down. This episode covers: How Sierra’s unconventional path led her into payments Why partnerships sit at the centre of growth in a fragmented industry The reality behind the build versus buy conversation How trends move across regions and what the US can learn from global markets What AI and agentic commerce actually mean in practice Why vendor lock-in is becoming unacceptable for merchants The human side of payments, from decision-making to day-to-day realities If you are navigating partnerships, rethinking your payment strategy, or trying to make sense of where the industry is heading next, this episode offers a grounded, real-world perspective.

2. 

   22 May 2026

   Under the Stack: Episode 3 - Testing payments where it actually breaks

   In‑person payments don’t fail in a boardroom. They fail at the checkout, when the queue is building, the customer is waiting, and the pressure is very real. And yet, one of the most critical parts of the payment stack, testing, is often overlooked or treated as an afterthought. In this episode of Under the Stack, David Frank, Head of Sales at PaytestLab joins Victor Padee, CRO at Aevi, to unpack the hidden complexity of payment testing. From fragmented hardware setups and multiple integration types to the growing number of payment methods and regional variations, they explore why testing is far more than just “running a transaction”, and why getting it wrong has real business consequences. Drawing on real retailer scenarios and hands‑on experience, they break down what effective testing actually looks like in modern in‑person environments. From the limitations of manual testing and the risks of relying on simulators, to the role of automation in scaling quality and speeding up release cycles, this conversation gets into the realities teams face behind the scenes. They also explore the true cost of downtime, the operational drag of outdated testing processes, and why automation is quickly becoming a baseline, not a bonus. This episode breaks down: Why payment testing is far more complex than it looks The difference between standalone, semi‑integrated, and fully integrated environments Why manual testing doesn’t scale (and where it still matters) The risks of relying on simulators instead of real‑world environments How automation enables faster, safer release cycles The hidden cost of downtime, and what poor testing really impacts How to define your testing scope before investing in tools or frameworks If you are navigating in‑person payments, managing payment infrastructure, or trying to deliver reliable checkout experiences at scale, this episode is a must‑listen.

3. 

   28 Apr 2026

   The Fragmented Forecourt: Episode 4 – Live from The Forecourt Show: Local agility meets global control

   The Fragmented Forecourt: Episode 4 – Live from The Forecourt Show: Local agility meets global control Forecourts across Europe are evolving in very different ways. While UK conversations often centre on merchandise, convenience, and site-level optimisation, markets like Germany and the Netherlands reveal a more complex picture shaped by regulation, fleet payments, data, and the growing distance between fuel brands and day-to-day operations. Recorded at the Forecourt Show, this episode brings together Ghermaine Henry from Aevi and industry perspectives shaped by deep experience across European fuel markets to explore what UK operators could learn from what is happening elsewhere. From brand divestment and the rise of group operators, to vendor lock-in, fragmented fleet payments, and growing fraud concerns, the discussion looks at how operational reality is diverging from traditional fuel retail models. Rather than focusing on innovation for its own sake, the conversation centres on where value is actually being created. Why large brands are investing where revenue already exists, why EV investment is being approached more cautiously, and how digital payments, data, and customer engagement are becoming more important than physical infrastructure alone. In this episode, we explore: How forecourt priorities differ across the UK, Germany, and the Netherlands Why large fuel brands are divesting from site operations and relying more on regional operators The growing challenge of vendor lock-in and the cost of inflexible payment landscapes Why fleet payments, data visibility, and roaming matter more in European markets The rise in skimming and fraud risk and the need for real-time and post-transaction screening How fragmented payment ecosystems increase operational friction for operators and customers Why EV investment is not always a revenue driver for major brands The shift toward digital payments, mobile access, and data-driven customer engagement What fuel and payments professionals can learn from retail’s focus on engagement and relevance Why customer experience, adaptability, and support now matter as much as hardware stability This conversation is grounded in the practical realities of modern fuel retail: layered ownership models, slow escalation paths, disconnected stakeholders, and technology that often remains unchanged for years. It highlights why visibility, control, and local agility are becoming just as important as global consistency. If you work in fuel retail, fleet, payments, or mobility and are navigating fragmented ecosystems, diverging regional demands, or the challenge of staying relevant to changing customer expectations, this episode offers a pragmatic perspective on where forecourts are heading and what needs to change to get there.

4. 

   21 Apr 2026

   The Fragmented Forecourt: Episode 3 – Live from The Forecourt Show: EV promise meets forecourt reality

   The Fragmented Forecourt: Episode 3 – Live from The Forecourt Show: EV promise meets forecourt reality Forecourts and convenience retail sit at an increasingly awkward intersection. They are expected to reflect changing consumer habits, support new technologies like EV charging, and respond to health, regulatory, and economic pressures, all while running on infrastructure that was never designed for this level of complexity. Recorded at the Forecourt Show, this episode brings together Matt Oldham from Attenda and Ghermaine Henry from Aevi to explore what is really changing on UK forecourts and what is proving harder than expected. From shifting product mixes and healthier convenience options, to the realities of EV charging economics and unreliable customer journeys, the conversation cuts through assumptions and looks at what is actually happening on the ground. Rather than focusing on distant future visions, Matt shares what retailers and suppliers are seeing right now. Why health and wellness products are becoming more prominent, where EV expectations are running ahead of operational reality, and why payments and technology robustness remain critical foundations that too often get overlooked. In this episode, we explore: What the Forecourt Show reveals about the current state of retail and supplier priorities The rise of health-focused convenience and why alcohol sales may be softening Why EV charging presence at industry events may be declining The economic and operational challenges of making EV charging work for forecourt operators How customer journey failures, authorisation issues, and unreliable tech damage trust Why payments and infrastructure robustness matter more than novelty in new services How longer EV dwell times are reshaping forecourt layouts, concessions, and customer expectations What unattended retail and age verification could unlock for 24/7 forecourt models Where retailers should focus now to avoid compounding complexity later This conversation is grounded in today’s realities: pressure on margins, fragmented technology choices, and customers who only notice payments when something goes wrong. It highlights why simplifying foundations, choosing resilient partners, and designing for real customer behaviour matter more than chasing every trend. If you work in forecourt retail, convenience, EV charging, or payments and are navigating shifting consumer demands alongside fragile infrastructure, this episode offers a practical view of what is changing, what is stalling, and where attention should be focused next.

5. 

   26 Feb 2026

   The Fragmented Forecourt: Episode 2 - From Petrol Stations To Mobility Hubs

   The Fragmented Forecourt: From Petrol Stations To Mobility Hubs Fuel and convenience forecourts have quietly become some of the most complex retail environments in the UK. Multiple ownership models, legacy pump technology, growing convenience offers, EV infrastructure, and an expanding mix of attended and unattended payments have created an estate held together by workarounds rather than design. In this episode of The Fragmented Forecourt, Matt Oldham from Attenda joins Ghermaine Henry from Aevi to unpack why fragmentation is not a failure of operators, but the natural outcome of decades of layered decisions and competing priorities. Together, they explore how forecourts have evolved from simple fuel stops into convenience destinations and emerging mobility hubs, and why payments sit at the center of making that shift work for both operators and customers. In this episode, we explore: Why forecourts are fragmented by design, from ownership models to on-site concessions and legacy POS How adding EV charging, food, car wash, and unattended services increases complexity behind the scenes Why customers do not care about payments until something breaks and what that means for experience design The operational and cost challenges of running multiple payment solutions across one site Why standardizing payments across fuel, retail, and unattended services is a critical first step How EV dwell time changes the economics and purpose of the forecourt The growing importance of customer understanding and data in environments where ownership is shared What the future forecourt could look like as sites evolve into local mobility and retail hubs Rather than chasing a perfect future state, this conversation focuses on practical realities. How operators can simplify what they already have, reduce friction across payments, and create a foundation that supports whatever comes next, whether that is EV growth, new services, or entirely new forms of mobility. If you work in fuel retail, convenience, mobility, or payments and are grappling with legacy systems, fragmented estates, or the challenge of modernizing without disruption, this episode offers a grounded perspective on where to start and what really matters.

6. 

   10 Feb 2026

   Under the Stack: Episode 2 - The Frankenstack - Retail's silent growth killer

   Retailers keep chasing best of breed tools, but every new integration adds complexity, slows teams down, and chips away at value. The result is a brittle, tangled Frankenstack that nobody truly owns and everyone struggles to maintain. In this episode of Under the Stack, Leni Hakvoort, Head of Product at New Black, and Victor Padee, CRO at Aevi, unpack why retail tech becomes so fragmented, why change is so hard to drive internally, and what actually happens when retailers delay modernization for too long. Drawing on real retail scenarios and years of hands‑on product leadership, they break down the hidden cost of fragmentation, from siloed decision making and outdated loyalty systems to the operational drag of “just enough to keep it running.” They explore how disconnected systems erode customer trust, stall unified commerce, and make it nearly impossible to deliver the experiences shoppers now expect as standard. This episode breaks down: Why best of breed decisions often create the Frankenstack retailers fear How feature‑based vendor selection leads to brittle, over‑integrated environments Why organizational silos slow down modernization and block long term strategy Why unified commerce is no longer a differentiator but a minimum expectation How loyalty programs fail when they are generic, slow, and disconnected What retailers really risk when they delay architectural change If you are navigating unified commerce, tech modernization, customer loyalty, or the complexity of retail transformation, this episode is a must‑listen.

7. 

   13 Jan 2026

   Under the Stack: Episode 1 - Should ISVs Buy or Build?

   Payments are mission-critical for ISVs — but they’re also heavy, slow, and expensive to build. In this first episode of Under the Stack, we go under the hood of one of the biggest decisions ISVs face as they scale: should you build your own payments stack, or buy and integrate instead? Drawing on real-world examples and decades of payments experience, we explore the true cost of going slow - from delayed product roadmaps and missed revenue opportunities to customer churn, reputational damage, and renewal risk. We unpack why building payments infrastructure often pulls engineering teams away from the features customers actually pay for, and how falling behind in payments can make an entire product feel outdated. This episode breaks down: Why “owning the stack” is still such a powerful - and risky - instinct for ISVs How slow payments innovation directly impacts NPS, churn, and ARR The hidden compliance, certification, and operational costs most teams underestimate Why speed to market unlocks upsell, cross-sell, and expansion revenue sooner How buying vs building affects CAC payback and long-term growth If you’re an ISV navigating payments strategy, product prioritisation, or scale - this episode is a must-listen.

8. 

   9 Jan 2026

   The Fragmented Forecourt: Episode 1 - Building a Unified Payments Estate

   Building a Unified Payments Estate: From Fragmented Forecourts to Connected Experiences. Fuel and convenience retail is one of the most complex in-person payment environments in the world - for consumers, the experience hasn’t changed in decades. In this episode of The Fragmented Forecourt, we’re joined by Chris Dickey, a payments and commerce expert, alongside Victor Padee, to unpack why fragmentation has become the accepted norm in fuel retail - and the real cost of maintaining it. Together, we explore: Why modernising the forecourt feels so risky (and why doing nothing is riskier) The hidden operational, innovation, and customer-experience costs of fragmented payment estates Why up to 60% of fuel visits remain unidentified - despite heavy investment in loyalty Where fuel retailers should actually start if they want to move toward a unified, orchestrated payments model How customer identification, data connectivity, and orchestration unlock loyalty, personalisation, and competitive advantage What a fully connected forecourt could look like in five years - and the role payments play in getting there Rather than chasing a “perfect future state,” this episode focuses on practical, achievable steps fuel and convenience retailers can take today to reduce friction, regain control, and start delivering experiences customers actually notice. If you’re responsible for payments, digital transformation, loyalty, or customer experience in fuel and convenience retail - this episode is your starting point.

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Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.