Aftermarket All-Access is your resource for insight, analysis, and the latest news shaping the automotive aftermarket. In each episode, we deep dive into the trends, challenges, and innovations driving the aftermarket. Each episode features expert interviews, real-world case studies, and actionable strategies to inform you about the ever-evolving automotive aftermarket landscape.
In this episode, customer experience leader Amy Steele discusses how automotive aftermarket companies can start putting AI to work for their teams. Drawing on her experience building and scaling onboarding, support and customer success functions across the aftermarket and e-commerce, Amy shares how leaders can identify the processes that slow their teams down and use AI to streamline them.
17 Sept 2026
Podcast: Fourth Generation, First in People
Fletcher Lord III is President and CEO of Parts Warehouse Inc., operating as Bumper to Bumper/Crow-Burlingame, a company his great-grandfather started four generations ago. Today, Lord leads a team of 400 locations across a 12-state footprint in the South and Southwest, and he's also the newly seated Chairman of the Aftermarket Warehouse Distributors Association. He was honored with the 2025 AWDA Pursuit of Excellence Award for his people-first culture and commitment to workforce education.
In this episode, Lord talks about stepping away from the family business before coming back to learn it from scratch, building a culture that hires for the long term, and scaling a cohesive training program across a 12-state territory. He also discusses what he hopes to accomplish as AWDA chair, the real-world challenges facing warehouse distributors — from tariffs to vendor consolidation — and how Parts Warehouse is approaching AI without losing the people-first approach that built the company.
3 Sept 2026
Why Continuing Education Is the Aftermarket's Best-Kept Secret
Most professionals didn't set out to land in the automotive aftermarket — they fell into it, and stayed because they loved it. James O'Dell, who leads continuing education programs at Northwood University's University of the Aftermarket, says that's exactly why ongoing learning matters so much in this industry: people are leading teams and businesses in a space few of them were formally trained for.
In this episode, O’Dell breaks down the data behind why employee development is one of the toughest challenges organizations face today, and makes the case that investing in people pays off in measurable ways — from profitability and productivity gains to stronger retention. He walks through what continuing education actually looks like, from industry-event credits to Northwood's four aftermarket credentials and degree programs, and explains the real cost of not investing in your team. James also shares some of the most memorable outcomes he's seen from Northwood's Leadership 2.0 program, including from his own career, and makes the case for why even seasoned veterans have something left to learn.
Who has been a guest on Aftermarket All-Access
Names identified in recent episode analyses. Showing up to five guests.
Mike Chung
Courtney Pedler
Randy O'Connor
Steve Tucker
Mark Bodgansky
Podcast Authority Score: 11 / 100
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Questions about Aftermarket All-Access
Who hosts Aftermarket All-Access?
Mike Jones and Chris Messer and Chris Jones host the show. Published by Endeavor Business Media.
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The show publishes daily, based on its RSS feed.
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