Aftermarket Champions Podcast

About Aftermarket Champions Podcast

Aftermarket champions podcast brings to you the best & the brightest minds in the Industrial Aftermarket Leaders space. Hear their stories of transformation, growth, their success & challenges with people, process, technology and data. Whether a seasoned or up-and-coming Industrial Aftermarket leader, this podcast offers the blueprint to success for all. The podcast is hosted by Vivek Joshi, CEO & co-founder of Entytle as well as founder of the Aftermarket Champions community and will feature a host of top and middle Industrial Aftermarket leaders, Industry analysts, amongst others.

Publisher

Entytle, Inc.

Category

business

Language

en

Explicit

No

First episode

1 Aug 2023

Latest episode

5 Feb 2025

Latest episodes

17 of 26 episodes have a transcript.

1. 

   5 Feb 2025TRANSCRIPT

   The Subscription Shift: How Servitization is Reshaping Manufacturing

   Host Vivek Joshi interviews Professor Christian Kowalkowski about how servitization is reshaping manufacturing through business model innovation and subscription strategies.

2. 

   22 Jan 2025TRANSCRIPT

   1% Better Every Day" Success Mantra

   In this episode of the Aftermarket Champions podcast, host Vivek Joshi speaks with Roger Durham, a veteran in aftermarket services. They discuss Roger's journey from engineering to service leadership, the importance of transformation and continuous improvement in the aftermarket sector, and the challenges of managing complexity in service transactions. Roger emphasizes the significance of a customer-centric approach, the 1% improvement philosophy, and the balance between technology and human factors in achieving success. The conversation also touches on the realities of AI in the industry and the need for strategic investment in technology to drive growth. Takeaways: Roger fell into service by accident but found his passion. Transformation in aftermarket services is crucial for success. Continuous improvement is key to staying competitive. The 1% improvement philosophy can lead to significant gains. Balancing technology and customer needs is essential. Change management requires a focus on people and processes. Managing complexity in service transactions is challenging but necessary. Profit growth should be prioritized over volume growth. AI is a tool, not a solution; define the problem first. Investing in technology must align with customer solutions.

3. 

   8 Jan 2025TRANSCRIPT

   Why a $30 Part Matters as Much as a $30,000 One?

   In this episode of the Aftermarket Champions Podcast, host Vivek Joshi interviews Ryan Cook, a senior business unit manager at Franklin Electric. Ryan shares his extensive experience in the aftermarket services sector, discussing the importance of treating all parts equally, regardless of their price. He emphasizes a customer-centric approach, the significance of data-driven decision-making, and the need for dedicated teams in aftermarket operations. The conversation also touches on the complexities of managing aftermarket services, the role of packaging in customer experience, and the challenges posed by e-commerce. Ryan concludes by reflecting on the balance of luck and talent in achieving career success. Takeaways - A $30 part is just as important as a $30,000 part. - Customer-centric strategies are essential for success. - Data-driven decision-making enhances business arguments. - Dedicated teams are crucial for aftermarket success. - Packaging impacts customer perception and experience. - Complexity in aftermarket operations is a constant challenge. - E-commerce requires meticulous management of part data. - Tribal knowledge can lead to operational risks. - The ease of doing business is critical for customer satisfaction. - Building relationships is key to career advancement.

Inside a recent episode

The Subscription Shift: How Servitization is Reshaping Manufacturing

Published 5 Feb 2025 · Transcript excerpt

[…] You know, why does he or she want to buy this? How do you best position this? And so on and so forth. So how does marketing of these new business models take place? Or is it a challenge for most of these companies for much of what you just said? It's certainly a challenge. I mean, it's both an opportunity and a challenge, but the challenge lies in, for example, the fact that you need to have a different conversation and typically with other stakeholders in the custom organization. So if you're selling tires to logistics company, you don't talk to the CFO, but if you want to sell a fleet's solution, a comprehensive one where you take care of all the tire related service activities, then suddenly you need to talk to other people in the custom organization. […]

Who has been a guest on Aftermarket Champions Podcast

Names identified in recent episode analyses. Showing up to five guests.

• Professor Christian Kowalkowski
• Mark Hessinger
• Professor Meindert Flikkema
• Jan van Veen

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

9,003

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

2 ratings

Spotify

5.0 / 5

5 ratings

Podcast Authority Score: 53 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

64

Social presence

0

YouTube

74

Engagement

32

Contact Aftermarket Champions Podcast

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Aftermarket Champions Podcast