Most agency owners don't have a marketing problem. They have a delegation problem.
You started your agency for freedom, and somewhere along the way you became the bottleneck. Every deliverable runs through you. Every fire gets put out by you. Growth just means more work.
The UnF*cked Agency is the show for agency owners ready to fix that. Every week, host Brad Starnes sits down with the operators, founders, and specialists who've cracked it: people who built teams that actually deliver without the owner buried in the work. We get into the real stuff like delegation, hiring, systems, retention, and the boring infrastructure that quietly scales an agency.
It's honest, occasionally uncomfortable, and built for owners who want an agency that runs without them.
He Stopped Answering His Clients' Phones. A Third of His Revenue Walked. | James Donovan
Send us Fan Mail What would you cut from your agency if your peace of mind was on the line? In this episode of the Agency Advantage Podcast, Brad Starnes sits down with James Donovan, owner of Accounting Leads Now, to unpack how an agency doing marketing, VA work, and inbound phone answering for $1,500 a month hit a breaking point, the decision to stop answering clients' phones even though it cost him about a third of his revenue, and the rebrand that turned Nine Two Media and CFO Chronicles ...
1 Oct 2026
From $7K MRR to $200K, One Medal at a Time | Luke Eggebraaten
Send us Fan Mail Luke Eggebraaten started out flipping go-karts, dune buggies, and beer vending machines on Craigslist in college. He figured if it didn't sell, he'd use it anyway. He ended up as director of marketing at an orthodontics practice, where his whole job was being the liaison to the marketing agency they hired. Watching that agency make him look good from across the country is what made him think he could do it too. He started Phaser Marketing on the side in 2019 and ran it that ...
24 Sept 2026
The Agency That Paid Everybody But Her
What happens when you cut your team in half and finally pay yourself more than you made in the OR? In this episode of the Agency Advantage Podcast, Brad Starnes sits down with Nisha Ryan, Founder and CEO of The Aligned Pretzel Inc, to unpack a car-accident origin story, the six-person payroll that left her working 16-hour days for less than nursing pay, and the boundaries that rebuilt the agency around a lean team of three. Nisha never planned to start an agency. She was an operating room nur...
17 Sept 2026
He Sold His Agency in May. By October He Was CEO of 800 Shops. | Jono Long
What happens when you sell the agency you built, then buy one you didn't? In this episode of the Agency Advantage Podcast, Brad Starnes sits down with Jono Long, CEO of Leads Near Me, to unpack 20 years as a Metro Atlanta youth pastor, a $300-a-month Facebook side hustle that paid the mortgage, and the decision to acquire a ten-year-old auto repair marketing firm instead of starting over. Jono sold his church-niche agency in May 2025, then partnered to buy Leads Near Me that October. He walke...
10 Sept 2026
From HVAC Accountant to $9M Agency Founder | Josh Crouch
Josh Crouch built Relentless Digital by going deep before going wide. After eight years inside home-service companies, he launched with one focused offer for HVAC contractors and grew into a premium agency that he says has reached $750K in monthly recurring revenue. In this Agency Advantage conversation, Josh and Brad Starnes break down niche selection, premium pricing, database reactivation, speed-to-lead, organic community marketing, and the systems required to scale without making the fou...
3 Sept 2026
From a $14K Ceiling to $1.6M: The Power of Niching Down | Will Hanke
What happens when an agency owner stops serving everyone and becomes the obvious choice for one overlooked niche? In this episode of the Agency Advantage Podcast, Brad Starnes sits down with Will Hanke, founder of Window Treatment Marketing Pros, to unpack how Will broke through a self-imposed $14K MRR ceiling, committed to an underserved niche, and built a $1.6 million agency with a global team. Will explains why he rebranded around window-treatment dealers, spent years building omnipresence...
27 Aug 2026
He Didn't Pick His Niche. His Niche Picked Him. | Nick Hoard
What happens when COVID wipes out every client except one? In this episode of the Agency Advantage Podcast, Brad Starnes sits down with Nick Hoard to discuss his journey from radio to founding Nick the Marketer at his kitchen table in Birmingham, Alabama, and building Patient Care Marketing Pros into an agency serving over 250 urgent care clinics with a global team. Nick shares how a mid-notice radio format flip forced him into entrepreneurship, how the pandemic gutted his client roster two y...
20 Aug 2026
Build a Team or Borrow One? A White Label Founder Tells the Truth | Austin Benoit
Should your agency build its own delivery team or borrow someone else's? In this episode of the Agency Advantage Podcast, Brad Starnes sits down with Austin Benoit to discuss his journey from a corporate mechanical engineering career to founding Search Prestige, a white label agency that now powers SEO, Google Ads, and Meta Ads delivery for over 100 agencies across the US. Austin shares how he taught himself SEO during COVID, moonlighted on Upwork for a year while still working as an engineer...
9 Jul 2026
The Loom Close: How Frankie Fihn Sells Agency Clients Without Calls
Every agency owner has the same calendar: sales calls you dread, discovery calls that go nowhere, and proposals that die unread in someone's inbox. Frankie Fihn deleted all of it. Ten-plus years in, he runs a $150K–$300K/month operation with a team of just two to five people — and he closes clients with a single five-minute Loom video. No calls. No proposals. No chasing leads. But here's the part that fits this show: scaling rapidly broke everything. Frankie got unfucked by doing less, but be...
18 Jun 2026
Kicked Out On Purpose: From $50M Sprint Territory to a Seven-Figure Agency Exit
Matt Coffey was a corporate warrior managing a $50 million territory for Sprint before he pounded the table one day and walked out. He started consulting in 2010 with no real plan, built himself a website to show off his chops, and discovered nobody wanted the consulting; they wanted the website. His dentist became his first recurring client while he was in the chair getting a tooth filled. That accident of a business became Customer Bloom, then Practice Bloom, a multi-seven-figure medical ma...
11 Jun 2026
Too Stupid to Quit: From College Dropout to $300K/Month Law Firm Marketing Agency
Cyle Patnode started the same business three times before it finally worked. He dropped out of college at 21, got left holding the bag when his marketing franchise went bankrupt, and ended up broke at 23. He was waiting tables and valeting cars in a new city. Then the Pennsylvania AG came after him over a lead-gen play gone wrong. Then COVID wiped out every client he had except one. That one client was a personal injury attorney. It's the entire reason Case Engine exists today; a law firm mar...
3 Jun 2026
Your Agency Is Holding You Hostage
Your agency looks like it's working. You've got the revenue, the clients, the thing everyone else calls success. And you haven't taken a real day off in months, because the whole operation still runs on your hands and only your hands. The UnF*cked Agency is the show for that... the conversation that usually only happens after the conference, at the bar, when the guard finally comes down. The churn that's scaring you. The cash that's tighter than it looks. The fact that you built a business th...
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