Agents of IT

About Agents of IT

Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Fran Fernandez (CPO) and Zack Austin (Director of Product Marketing), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Fran, Zack, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.

Publisher

Resolve

Category

technology

Language

en

Explicit

No

First episode

10 Sept 2025

Latest episode

29 Sept 2026

Latest episodes

27 episodes in the feed.

1. 

   29 Sept 2026

   Agents of IT: Episode 27 - Nik Dimmock at TekWurx: Build Trust Before You Automate

   Zack Austin sits down with Nik Dimmock, co-founder and CEO of TekWurx, to explore why successful AI and automation begin with trust. Drawing on more than two decades of IT experience, Nik explains why organizations should improve processes before automating them, start with small but frequent tasks, and build confidence through visible, measurable outcomes.

2. 

   15 Sept 2026

   Agents of IT: Episode 26 - Hot Takes - When Does It Make Sense to Actually Use AI?

   Agentic AI is everywhere, but does every problem actually need an agent? In this special edition of Hot Takes, Zack Austin and Fran Fernandez bring in Nelson Veiga, Resolve's Senior Vice President of Customer Solutions, to react to Gartner's When to Use or Not to Use AI Agents report. Drawing on real-world enterprise implementations, the trio explores why organizations are shifting from AI experimentation to measurable business outcomes, where deterministic automation still has an advantage, ...

3. 

   1 Sept 2026

   Agents of IT: Episode 25 - Alex Cinovoj at TechTide AI: Transforming AI Demos into AI Production

   Zack Austin sits down with Alex Cinovoj, founder of TechTide AI, to explore what separates impressive AI demos from systems enterprises can actually trust in production. Drawing on years of hands-on IT and engineering experience, Alex explains why successful AI requires reliable workflows, clean data, observability, permissions, governance, and measurable outcomes, not 'just' a clean-looking model.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

2 ratings

Contact Agents of IT

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.