AI Brainfood helps expand your foundation understanding of latest AI topics. We join the dots between stories bubbling up in the global stream of AI news to offer you fresh perspectives on what's really going on. We are using the latest voice AI to make this show as well as talk about it. We are learning as with everyone else to understand where AI can scale our presence and multiple our impact.
Agentic AI & Customer Contact: What Happened in 2025? - part two
This follow on episode continues the exploration of Agentic AI and its growing impact on customer contact. Martin and Brian with special Guest Sean Brownell progress onto some broader themes. Is this tech cycle finally the real deal? What will organisations start to look for in 2026 as they double down on investing more? What's now firing up our imagination as consumers? And is AI finally ready to move the dial on memorable customer experience? if so how do organisations reinvent themselves to deliver a new chapter in CX?
1 Dec 2025
Agentic AI & Customer Contact: What Happened in 2025? - part one
Agentic AI is overtaking GenAI as the face of AI in 2025. Over just 12 months it has dominated headlines and use cases. Brian Manusama and Martin Hill-Wilson launch their new live series of podcasts with special guest Sean Brownell for a two part discussion on what's real, what's hype and what the future holds as Agentic AI meets Customer Contact. Welcome to part one.
18 Jun 2025
Humanised AI - Appreciating its Benefits & Managing Its Challenges
This episode explores humanized AI, weighing its potential benefits against the challenges of managing technology that mimics human interaction.
17 Jun 2025
Are LLM Hallucinations Really A Threat To Your CX?
This episode explores how Large Language Model hallucinations pose a threat to customer experience, offering insights on managing this issue when using them in customer-facing contexts.
9 Jun 2025
Why The ClearView Ruling Is Troubling
Clearview AI's leadership changes highlight the ethical challenges AI companies face balancing individual privacy with the pursuit of profit, raising concerns about facial recognition technology.
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