A podcast for those who ♥️ AITSM (ITSM, ITIL, AI & Automation for ITSM) and looking forward to growth in this exciting area.
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According to Gartner, AITSM covers all the efforts needed to introduce AI and automation into an IT organization. AITSM is ITSM-driven by intelligent automation to assist with tasks, requests, and actions at the IT service desk.
Everything About Service Integration And Management (SIAM) - Part 4 of 4 - State Of AI in SIAM Model - What to Stop Doing Or Change? - Women's Day Special
Special Interview With Claire Agutter (@ClaireAgutter)
Everything About Service Integration And Management (SIAM) - Part 4 of 4 - The State Of AI in SIAM? What We Should Stop Doing Or Change in SIAM?
What is the current state of AI in SIAM and What is next - Conversational IT, Virtual Agents and AI use cases? What we should stop doing and What should we change in the perspectives of SIAM or AITSM world in general?
Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.
In this part, she takes a deep dive into the state of AI, virtual agents and conversational IT in SIAM model. What should we stop doing and would need to change perspective in SIAM( and AITSM world). Don't miss Claire’s inspirational advice for women in tech. What the best day to post it. Happy International Women's Day and we are grateful to have 70% of eminent women leaders featured/interviewed on AITSM Show.
27 Sept 2022
Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM
Special Interview With Claire Agutter (@ClaireAgutter)
Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM
How Does ITIL Fit Into SIAM? How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals?
Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.
In this part, she takes a deep dive the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience.
In the concluding part (upcoming), she will explain the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.
20 Sept 2022
Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer
Special Interview With Claire Agutter (@ClaireAgutter)
Everything About Service Integration And Management (SIAM) - Part 2 of 4
Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.
In this part, she takes a deep dive into the SIAM model layer by layer (especially service integrator), people dynamics and challenges, and selecting big bang or phased approach. How Do We Go About Implementing SIAM? What Is The Role Of Integration & Automation?
In the next part, she explains about the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience.
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