Conversations with the people who are making data work better for government. Federal News Network’s Jory Heckman speaks with federal chief data officers and other experts who are helping agencies use data to improve efficiency and maximize performance.
Providing personalized care for veterans at the VA
The Department of Veterans Affairs is finding new ways to provide a better customer experience for the millions of veterans it serves — whether online, over the phone, or in person. Deputy Chief Veterans Experience Officer Barbara Morton goes in depth on all things CX at the VA.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
9 Jul 2025
How CPB meets its CX and national security missions
Customs and Border Protection (CBP) stands at the intersection of national security and customer experience, balancing its law enforcement mission with a commitment to serve travelers and trade partners efficiently. James McCament, CBP’s chief digital transformation officer, says the agency doesn’t see those priorities as being in conflict. Instead, they reinforce each other.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
18 Jun 2025
An exit interview with Kshemendra Paul
We hear from Kshemendra Paul, the former assistant IG for cyber assessments and data analytics at the Energy Department and former chief data officer at the Department of Veterans Affairs
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
770,866
Score snapshot 15 Sept 2025
Apple Podcasts (US)
5.0 / 5
1 ratings
Podcast Authority Score: 41 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
37
Social presence
0
YouTube
86
Engagement
27
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