How do you predict the unpredictable? In this episode, we dive into the fascinating world of AI in 2025. From groundbreaking advancements to unexpected twists, we explore what’s on the horizon for artificial intelligence this year. Who stands to gain from these changes? What industries will be disrupted? And how can we prepare for the unexpected? Tune in while Kathy, Laurent, and Constantine offer expert insights, bold predictions, and thought-provoking discussions on the future of AI.
AI isn’t slowing down, and compliance isn’t either. As AI agents get more access to enterprise data and begin making decisions and taking action, organizations have some tough questions to answer. Who’s in control? Where does human oversight belong? Can you see what your AI is doing and set limits if it goes too far? We explore the risks of Shadow AI, agentic AI, IOT, data protection, and the growing need for flexible, outcome-based AI governance.
10 Aug 2026
The AI Automation Illusion: When AI Changes the Technology, Not the Work
Are companies really automating, or just replacing old technology with AI? In this episode we talk about the “automation illusion”; when AI changes the technology, but not the process, experience, or outcome. Putting AI on top of an old workflow doesn’t automatically create automation.
9 Jul 2026
The AI Product Trap: Creating value in a world that can build anything.
AI has made it easy to build things fast—what used to take months now takes days or hours. That speed creates a new problem: just because you can build something doesn’t mean it’s the right thing to build.
In this episode, we explore the risk of building for the sake of building, and why judgment and strategy matter more than ever in product management.
Startups and legacy companies are feeling it differently—cycles are shorter, pressure is higher, and many teams are moving faster than understanding allows.
We can build almost anything now—but do we understand enough to know what actually matters?
26 May 2026
Voice is Back- but it's still messy!
Voice is back. But not in the way people think.
It’s showing up everywhere again. AI assistants, contact centers, customer service flows that are suddenly more conversational. At first, you think it feels like we’ve moved past IVR’s and rigid menus…
But underneath, it is still messy.
In this episode or All AI, No BS, we dig into what’s really happening in voice right now. Not the hype, the real version.
Voice isn’t just a UI change. It forces you to deal with things people don’t usually think about, like training the AI to work in your domain, or helping agents or customers understand the difference.
Then there’s the tough stuff: identity, deepfakes, and what happens when you use voice as your password- is this really proof of who you are?
We’re heading into a world where voice becomes the front door for a lot of experiences. And this is where customer experience can finally show what it’s made of.
28 Apr 2026
AI Isn't Fixing CX...It's Redefining It
CX leaders say they’re improving efficiency with AI. But efficiency isn’t what’s changing the system. Work is.
Agent desktops are getting more complex, not less. Roles are shifting toward harder, more emotional interactions. We need to remember what we’re asking the agents to do now!
Faster might be hiding friction. Weren’t we all trying to make this an easier experience?
This episode challenges the assumption that AI is simply optimizing CX, and asks CX leaders if we’re improving CX, or just increasing complexity behind it.
3 Apr 2026
AI Built This: SaaS Winter
What happens when software no longer needs seats to create value? AI isn’t just changing work. It may be breaking the economic model SaaS was built on. For years, pricing scaled with the number of people or seats. Now AI scales without this.
In this AI-native episode, we explore the emerging shift in SaaS economics, why a “SaaS winter” may be coming, and how organizations might need to rethink value itself. Created with AI, about AI, in real time.
A fast listen about a slow-burn disruption already underway.
24 Mar 2026
All AI, No BS: Living at Blink Speed
AI is changing business at unprecedented speed. It compresses decision cycles, accelerates innovation, and reshapes how organizations evolve. But as velocity increases, so does risk.
In this episode, we explore what happens when AI moves at blink speed and why leaders must learn to balance prototype with production grade reality. AI isn’t just transforming how work gets done- it is redefining how quickly decisions must be made.
In the age of AI, competitive advantage isn’t just about moving faster. It’s about understanding the risks that accelerate alongside speed.
21 Jan 2026
Who's Really in Charge? AI, Humans, and 2026
AI isn’t slowing down at all! The question then becomes, who is really in control? In this episode we examine what AI is demanding of all of us.
Continued investment in both hardware and software
More rigor around security and controls
Shifts from experimentation to adaptation
Why data is still King!
We explore why data is still king, and what it means when companies are increasingly operated by a single human overseeing many intelligent systems. If 2025 was about possibility, 2026 is about governance accountability, and execution.
29 Dec 2025
The AI Shake-Up: Fact, Frenzy, and the Future
A clear-eyed look at AI platforms, leadership shifts, and the economics of staying put.
Big AI is moving fast! But what’s actually changing and what’s just noise? In this episode, we call out what’s real and what’s just noise to show what’s really happening with model reasoning, long-context memory, agentic AI, platform lock-in, and the competitive dynamics shaping the market. From Microsoft, Google, Meta, and OpenAI to Mistral and emerging players, we explore who’s gaining ground, who’s slipping, and why switching costs matter more than people realize.
If you want facts, context, and business reality…NOT AI FOMO… this episode is for you.
18 Nov 2025
Market Update: The Real Story
AI is speeding up—new CX tools, stronger agentic frameworks, better security, and a surge in real implementations. But it’s still messy: not every vendor has proprietary tech, not every solution is easy to deploy, and the basics still matter. In this episode, we cut through the hype, the FOMO, and the massive long-term opportunity ahead! The trend is powerful and the prize is enormous.
23 Oct 2025
Learning Without Us: Who's Teaching Whom?
AI isn’t just learning faster. It’s learning without us.
In this episode of All AI, No BS, we dig into the rise of self-teaching, self-improving models that can write their own code, invent new systems, and evolve at speeds we barely understand. What happens when machines start shaping the next generation of machines? How much oversight do we really think we have? It’s time to talk about creativity, control, and what it means when intelligence no longer needs a teacher.
16 Sept 2025
Voice AI: Beyond Table Stakes
Voice AI is everywhere, but are businesses really getting beyond the basics? In this episode, we break down where Voice AI is today, from upgrading outdated IVRs to intelligent virtual agents, to the explosion of transcription in meetings and customer experience. We’ll look at what’s become table stakes and what’s next with agentic AI tackling more complex issues. We’ll also dig into the challenges, from training costs to security threats like prompt injection. This technology spans different industries where Voice AI is making an impact from healthcare to education and the courts.
13 Aug 2025
Humans Need Not Apply pt. 2
The first conversation cracked the door open—now we’re kicking it wide. In Part 2, we expose the jobs vanishing faster than anyone admits, the career ladders AI is kicking out from under people, and the unexpected winners. This isn’t the future, it’s the reshuffling of power happening right now. Adapt, or watch someone with AI take your seat.
24 Jul 2025
Humans Need Not Apply
They told us AI would take our jobs. They were wrong.
AI isn't replacing people, it's replacing people who don't use it. In this episode of "Humans Need Not Apply", we talk about the hard truth about the future of work: from fresh out of school graduates struggling to compete with Gen AI, to marketing, finance, customer services, and even law. No industry is untouched.
Whether you're hiring, graduating, or just trying to stay relevant, this isn't science fiction. It's a survival guide.
13 May 2025
SaaS is Dead: Long Live Agentic AI
Microsoft’s CEO, Satya Nadella, dropped a bombshell: “SaaS is dead”. It sent shockwaves through the tech world. In this episode we cut through the noise and give you the real take, so you’re not left behind!
28 Feb 2025
How Contact Center Reporting Changes with AI
AI is transforming contact center reporting—but what does that really mean? In this episode, Kathy & Laurent sit down with Chris Crosby to explore how traditional metrics are evolving, what new KPIs are emerging, and how businesses can establish meaningful AI-driven benchmarks. Tune in for expert insights on measuring what truly matters in the age of AI!
7 Feb 2025
AI Unlocked: DeepSeek's Breakthrough & Stargate's Big Moves
A lot went down last week about AI and we’re here to break it all down. DeepSeek is making waves with its latest advancements, and we’re diving into the potential impact it has on the industry and businesses. Then there’s Stargate, where strategic funding and focus could shape the future of AI. This episode helps you make sense of these developments and navigate the evolving AI landscape with confidence.
16 Jan 2025
2025 Predictions
How do you predict the unpredictable? In this episode, we dive into the fascinating world of AI in 2025. From groundbreaking advancements to unexpected twists, we explore what’s on the horizon for artificial intelligence this year. Who stands to gain from these changes? What industries will be disrupted? And how can we prepare for the unexpected? Tune in while Kathy, Laurent, and Constantine offer expert insights, bold predictions, and thought-provoking discussions on the future of AI.
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