Allinfoodz covers a variety of food, and foodservice-related topics that aim to answer core questions regarding our food decisions: How, and why we eat food? The process of creating, serving, and eating food can be a personal or social event. Most people think about food frequently during any given day. Furthermore, there are often underlying reasons that might drive how we make our food choices and decisions, whether we are consuming, or offering food to others.
Allinfoodz provides a space to share varied and all-inclusive food choice research, stories, narratives and experiences, so that we can learn from each other.
In this episode of allinfoodz, Amit Sharma speaks with Danielle Sepsy about the personal side of food and hospitality. Moving beyond systems and performance, they explore identity, vulnerability, and authenticity as Danielle reflects on her journey from baker to entrepreneur and author. The conversation also touches on well-being and the realities of building a meaningful life in the industry.
Music credit: "West in Africa" by John Bartmann (https://freemusicarchive.org/music/John_Bartmann/contact) is licensed under a CC0 1.0 Universal License (https://creativecommons.org/publicdomain/zero/1.0/).
29 May 2026
Empathy vs Automation: What Should Stay Human in Hospitality?
In this episode, we move beyond efficiency metrics and ask a more uncomfortable question: can technology truly replicate the human side of service? With insights from fine-dining professional Benjamin Yong, we explore emotional intelligence, service recovery, and the invisible labor that defines great hospitality.
The future may include robots — but what must we protect to keep hospitality human?
Music credit: "West in Africa" by John Bartmann (https://freemusicarchive.org/music/John_Bartmann/contact) is licensed under a CC0 1.0 Universal License (https://creativecommons.org/publicdomain/zero/1.0/).
19 Feb 2026
Robots, Rights, and Responsibility: A New Conversation for Hospitality
As hospitality races toward automation, the industry must confront a deeper question: what moral and legal status should intelligent service robots hold? Dr. Anna Mattila, along with our host Amit Sharma guide listeners through the complexities of robot personhood, liability, governance, and the shifting boundaries between technology and humanity.Reference papers:Sharma, A., & Mattila, A. (2026). Rights and Responsibilities of Hospitality Service Robots. Journal of Hospitality & Tourism Research. https://doi.org/10.1177/10963480251393749 (https://doi.org/10.1177/10963480251393749)Choi, S., Mattila, A. S., & Bolton, L. E. (2021). To Err is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?. Journal of Service Research, 24(3), 354-371. https://doi.org/10.1177/1094670520978798 (https://doi.org/10.1177/1094670520978798)Music credit: "West in Africa" by John Bartmann (https://freemusicarchive.org/music/John_Bartmann/contact) is licensed under a CC0 1.0 Universal License (https://creativecommons.org/publicdomain/zero/1.0/).
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6 ratings
Podcast Authority Score: 29 / 100
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YouTube
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Engagement
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