Welcome to AlteaTalks, your source for insightful discussions on the latest UK health and social care developments.
With over 30 years of frontline experience in healthcare insurance litigation, Will Marshall, Altea's Head of Legal and Risk Management, leverages his extensive knowledge to engage in deep conversations with leading health and care professionals, regulators, and legal experts.
Join Will and guests as they get to the heart of the hottest topics affecting the UK's health and social care sectors today.
AlteaTalks – where knowledge meets conversation.
If you'd like to talk to Will and the team at Altea about any of the topics or how we might be able to support your business, send us an email at hello@alteainsurance.com
S3 E5: Clause and Effect: Contracts, risk and responsibility in UK health and care
When something goes wrong in independent healthcare, who is actually responsible?
The answer can depend heavily on the contracts that were in place long before a claim arose.
In this episode of AlteaTalks, Will Marshall, Head of Legal and Risk Management at Altea, is joined by Anna Walsh, Partner in the Insurance and Reinsurance Group at CMS, to explore why contracts matter so much for independent healthcare providers.
Drawing on Anna's extensive experience of medical malpractice claims and disputes, they look at three important relationships: the people providers work with but don't directly employ, patients and service users, and suppliers and commissioners.
They discuss practising privileges, agency and temporary workers, self-employed practitioners in the beauty and aesthetics sector, patient terms and conditions and NHS commissioning arrangements.
They also consider what can happen when responsibilities haven't been clearly defined, why indemnity and insurance provisions matter, and the lessons healthcare providers can take from recent cases.
Finally, Anna looks ahead to some of the emerging legal and contractual issues likely to shape independent healthcare — including AI, changing workforce models and preventative medicine.
A practical conversation about contracts, responsibility and managing risk before a problem becomes a claim.
*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Anna Walsh and Will Marshall and do not necessarily represent the views of Altea or the CMS. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.
15 Jul 2026
S3 E4 - Introducing the Altea Academy: the next generation of professional learning and development
In this special episode of AlteaTalks, we're delighted to launch the Altea Academy – Altea's new digital professional learning and development platform, created to help healthcare organisations and regulated professionals learn, grow and stay ahead in an increasingly complex world.
Host Will Marshall is joined by James Read, Managing Director of Zing365, to explore how modern learning is transforming professional development. Together they discuss why continuous learning matters, moving beyond 'tick-box' compliance, how AI is changing the way competence is developed and assessed, and the importance of leadership, business and wellbeing skills alongside clinical expertise.
Discover how Altea Academy is making high-quality, practical learning more accessible, helping organisations reduce risk, build confidence and create a culture of continuous improvement.
Whether you're a healthcare leader, practice owner or regulated professional, this is an episode not to miss.
11 Jun 2026
S3 E3 How Regulation Is Changing To Meet The Challenges Of Modern Healthcare
In this episode, Will Marshall sits down with Melanie Venables from the Professional Standards Authority for a wide-ranging conversation about where health and care regulation is heading next. They talk about the challenge of keeping regulation proportionate in a fast-changing world, from workforce reform and AI to aesthetics licensing and public protection, and why collaboration and flexibility will be key to building a safer, fairer system for both practitioners and patients.
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Apple Podcasts (US)
5.0 / 5
3 ratings
Spotify
5.0 / 5
7 ratings
Podcast Authority Score: 32 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
41
Social presence
0
YouTube
0
Engagement
60
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