And Another Thing

About And Another Thing

A friendship forged in the chaos of working in hospitality. Joella and Helene take you behind the sacred counter of a cafe and share what it is really like serving coffee and food to humans all day. Customer service is filled with its own unique life and no one really knows what goes on behind a counter. What makes it all that much more fascinating is that one of them is originally from the UK and the other from New Zealand, but they both live in Canada. You would think the cultures, both in hospitably and life, are not that far apart but it is not as interchangeable as it seems. In this slightly quirky but wholesome podcast you will hear about customers that have the potential to make or break a perfectly great working day, what it is like to live in a country not your own and the banter between two great friends. Occasionally you might get a glimpse into the beauty that is humanity and how a 5 minute interaction can make an entire occupation worth it. We know how to laugh at ourselves, at each other and most importantly, at other people. We simply want to invite you to have a cuppa with us, and enjoy the conversation.....oh wait, and another thing...

Publisher

Joella & Helene

Category

comedy

Language

en

Explicit

Yes

First episode

25 Apr 2025

Latest episode

9 Oct 2026

Latest episodes

51 episodes in the feed.

1. 

   9 Oct 2026

   51. Boob Wars and A Special Guest

   On this week’s episode, Helene and Joella welcome a very special guest to the studio: Joella’s mother, visiting all the way from New Zealand. She shares stories from her days opening and running a small café/restaurant, the challenges of balancing family life with hospitality, and the lessons learned along the way. From boobs getting in the way to favourite desserts and why having the right dance partner in the kitchen makes all the difference, this episode is filled with personal stories, laughter, and a glimpse into life from a different era of hospitality.

2. 

   18 Sept 2026

   50. Not A This Or A That But A However

   We’ve made it to 50 episodes! On this week’s episode, Helene and Joella celebrate the milestone by taking a look back at their journey so far. They put each other through a series of questions covering favourite memories, the moments that made them laugh the most, lessons learned along the way, and what they’re looking forward to as they head into the next 50 episodes.

3. 

   21 Aug 2026

   49. Tomatoes That Could Hold The Door Open

   On this week’s episode, Helene and Joella take on the ever-evolving world of hiring the younger generation and ask the question: are young people lacking the basic life and work skills we once took for granted, or has modern life simply changed the opportunities they have to develop them? From the disappearance of the traditional after-school job to the realities of stepping into a fast-paced, high-pressure café environment, they explore how work ethic, responsibility and confidence are developed—and whether they can actually be taught. Helene and Joella share the different approaches, mindsets and techniques they use when bringing younger staff into the hospitality world, along with the patience, adaptability and occasional deep breath that comes with it.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Spotify

4.9 / 5

23 ratings

Podcast Authority Score: 6 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

12

Social presence

0

YouTube

0

Engagement

0