Another Bald Broker chats to the people who somehow found themselves working in the Australian insurance industry. No jargon, no middle management waffle, just career stories, industry war stories and a few laughs along the way.
This is the semi weekly insurance podcast that might convince a few people the insurance industry can be a career… because nobody grows up wanting to be an insurance broker.
This week we're joined by Carly Hibbins, Managing Principal of Adroit Ballarat. We chat leadership, career twists and turns, signing adoption papers and how to keep a brokerage running smoothly in a town where it's either freezing cold or talking about being freezing cold.
Plenty of laughs, a few insurance war stories and a great chat with one of Australia's insurance standouts.
11 Jun 2026
Joseph Tissera - Austbrokers Countrywide
Hugh Jackman is widely celebrated in Hollywood as a triple threat, a handsome bloke who can act, dance and sing. Our very own Joseph Tissera is a triple threat in our eyes too: he speaks Spanish, can cut some serious shapes on the dance floor, and to top it all off, he’s a cracking insurance broker.
From humble beginnings in the finance world in Colombo to making a name for himself as a young insurance professional in Melbourne, Joseph’s journey is one of hard work, resilience and saying yes to opportunities.
28 May 2026
Amy Gleed - QBE
This week, I snuck in a quick chat with the Partnerships Manager… or is it Manager of Partnerships? Either way, titles don’t matter when you’re as good at the job as Amy Gleed from QBE.
Amy joined me to talk all things insurance, broker relationships and her journey working her way up through the industry to become one of the great connectors between brokers and underwriters.
A fun chat with a genuinely good person who knows the game inside and out.
21 May 2026
Elise Lloyd - Austbrokers Countrywide
This week we’re joined by our resident gun-toting, pseudo-American, sports-hating motor claims guru, Elise Lloyd. Between Australia and overseas, Elise has done just about every job imaginable in car insurance, making her the perfect person to explain why your “minor bumper tap” somehow turns into a six-page assessment report.
What we didn’t expect to uncover was Elise’s absolute fear of driving with passengers, something I discovered firsthand on the freeway recently. The experience rattled her manager, riding shotgun, enough to suggest she come on the podcast and three hours later this episode was born.
It’s claims chaos, questionable driving confidence and the sort of sideways yarns that prove insurance people really shouldn’t be left unsupervised with microphones.
14 May 2026
Jono Allen - The Re-Allen (Re-Edited)
We went back to where it all started and fixed what should’ve been right the first time, cleaner audio, tighter edit, same great guest. Its episode 1 as it should've sounded.
7 May 2026
Micheal Rackstraw - Austbrokers Countrywide
This week our guest started his working life with livestock before making the natural transition to professional golf and eventually finding his way into insurance. Along the journey, he faced significant mental health challenges off the course. It’s a powerful and honest conversation that took us to places I never expected the podcast to go but I’m glad we tackled it head on rather than skimming past it.
For those playing at home: Mat “Dropper” Goggin currently 3,603rd in the world.
30 Apr 2026
Jordi Dower - Allianz
We sit down with Jordi Dower from Allianz for a yarn covering everything from IGA supermarkets to 4 month U.S. holidays and the curious art of returning to jobs we’d left less than a year earlier. It’s loose, it’s light and just when you think its back on track we talk about having great skills!
23 Apr 2026
ANZAC Day
There’s no guest on this week’s episode as we take a moment to reflect on those who fought for the freedoms we enjoy today. Featured in this episode’s cover art is my grandfather, Ron Filer, a Corporal in the RAAF, photographed shortly after enlisting on the 15th of June 1942.
Lest we forget.
16 Apr 2026
Scott Marsden - Austbrokers Countrywide ft. Charlotte Filer
I’ve known Scott for over 16 years, thanks to my wife Nicole, who has been best friends with his wife, Susie for much, much longer. It’s ridiculous really, people come and go so easily, yet Scott has somehow stuck around for nearly two decades, which says a lot about what a great bloke he is… or how patient he must be.
He’s far too genuine and kind to have tolerated me for this long and in a true indictment of my own organisational skills, I waited a casual 14 years before finally recommending him for a job.
Despite being a relative newcomer to the general insurance industry, Scott is already kicking goals and making the rest of us look slightly less competent by comparison. Proof that being smart, decent and quietly driven still counts for something... even in insurance!
Music Notes:
Music track: Fun is Fun by Aylex
Source: https://freetouse.com/music (https://freetouse.com/music)
Music for Videos (Free Download)
9 Apr 2026
Kate Quinlan - AHI
Kate is our first guest who has flipped between the light and the dark side of the force... I mean the insurance industry. Before joining AHI, Kate sat within an insurer administration team before finding love at an insurance brokerage. That's no metaphor, Kate legitimately met her future husband at AB Phillips and then defected to the dark side of insurance. So buckle up as we unpack Kate’s unconventional career path, industry insights and how one job interview changed far more than just her CV.
3 Apr 2026
The Easter Break
No full episode today due to the Easter break however, episode 3 with Kate Quinlan from AHI, is in the can and will be released on the 10th of February 2026 at 9am.
26 Mar 2026
Emma Latcham - Austbrokers Countrywide
Starting as the quiet receptionist at Advantage Jonstan Insurance in Frankston before moving up the ranks to manage clients then an office then a branch and now broking operations at Austbrokers Countrywide. Don't let her nervous nature in this episode fool you, Em is no shrinking violet. Emma Latcham is the life of the party with a heart of gold.
"Happy Alley" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
http://creativecommons.org/licenses/by/4.0/
"RetroFuture Clean" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
http://creativecommons.org/licenses/by/4.0/
19 Mar 2026
Jonathan Allen - Austbrokers Countrywide
From working for an insurer in NZ, moving across Australia with a multi-Nat to finally settling down in Melbourne with his Nat. This is the insurance story (so far) about my great mate and great broker, Jonathan "Jono" Allen.
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