Discussion, tips and tactics for retailers considering a native app strategy for their business. Join us and a host of experts from the poq community including retailers and tech partners for passionate conversation and stats that are too good to miss.
To find out more about poq visit https://poqcommerce.com/ and to register for Apprising: Mobile to the Max visit https://poqcommerce.com/event/apprising-2023-mobile-to-the-max/
Getting Ready for Peak: Unlocking Retail Success with Digital Experience Analytics, with Kirsty Champion, Director of Customer Success at Contentsquare
In this episode if Apprising, a podcast from poq, Kirsty Champion joins us to talk all about preparing for peak trading season—those critical windows when performance, speed, and seamless experiences matter most. We’ll explore how behavioural data helps eliminate guesswork, drive personalisation, and ensure every second counts. From site speed to mobile UX to the KPIs that matter most, this episode will help retailers understand what it really takes to get ready for peak and win customer loyalty.
15 Jul 2025
Transforming Retail Engagement with Digital Reciepts: With Edward Drax, Managing Director of Yocuda
In this episode of the Poqcast, Melissa Law, VP of Global Marketing at poq, sits down with Edward Drax, Managing Director of Yocuda, to unpack the transformative power of digital receipt technology in modern retail. Dive deep into a conversation that goes far beyond simple transaction records and explores how digital solutions are reshaping customer experiences, driving sustainability, and creating unprecedented opportunities for retailer-customer connections.
He describes how digital receipts offered online coupons to store customers, increasing multi-channel customers by 40% and a retailer linking 2 million transactions monthly. Edward discusses the high engagement rates of digital receipts, with open rates of 75-80% and click-through rates higher than average marketing emails.
Edward shares fascinating insights from Yocuda's journey, revealing how digital receipts have evolved from a novel concept to a critical tool for customer identification, engagement, and personalization. Learn about groundbreaking case studies where retailers have dramatically improved multi-channel customer behavior, increased loyalty program sign-ups, and gained unprecedented insights into in-store transactions.
Whether you're a retail professional, technology enthusiast, or simply curious about the future of shopping experiences, prepare to be inspired by a vision of retail that is more personalized, sustainable, and connected than ever before.
Listen here or on your favorite podcast platform by searching poq
17 Jun 2025
Inspiring Social-First Shopping with AI: with Alex Vaidya, Co-Founder and CEO of StoryStream
Alex Vaidya, CEO of StoryStream, explores how brands leverage shoppable video, user-generated content, and AI to convert social media attention into sales, interviewed by Melissa Law, VP of Global Marketing at poq.
21 Jan 2025
Turn One Time Shoppers Into Customers For Life: with Tom Clarke, Head of Sales at Yotpo
Ahead of the Apprising event, Melissa Law interviews Tom Clarke, Head of Sales at Yotpo, a leading e-commerce retention marketing platform. Founded in 2007, Yotpo has evolved from a review-based service into a comprehensive platform for loyalty, referrals, UGC, email, and SMS subscriptions. Tom highlights why retention marketing is more crucial than ever, especially with rising customer acquisition costs, and shares insights from a survey revealing only 15% of brands have a formal retention strategy.
In this episode, Tom and Melissa discuss key strategies for boosting customer loyalty, including the importance of experiential and non-monetary benefits in loyalty programs, integrating digital and physical touchpoints, and effectively promoting programs to drive engagement. Tom emphasizes the value of leveraging metrics like customer lifetime value, recency, and frequency to measure success and shares examples like AC Milan’s rapid adoption of a loyalty program, which secured 5,000 sign-ups in five days.
Looking to redefine your retention strategy? Tune in for actionable advice and expert insights on building programs that foster long-term customer relationships.
Listen here or on your favorite podcast platform by searching poq.
17 Dec 2024
Design the Loyalty Program of Your Dreams, with Michelle Ellicot-Taylor, Global Head of Partnerships, and Sheila Power, Chief Sales Officer
Michelle Ellicot-Taylor and Sheila Power, Global Head of Partnerships and Chief Sales Officer respectively, share actionable insights on designing loyalty programs that captivate customers and drive engagement through data-driven strategies and emotional connections.
1 Oct 2024
Making good data-driven choices for App, with Sue Azari, eCommerce Industry Consultant at AppsFlyer
In this episode of the Poq podcast, Melissa Law sits down with Sue Azari, an eCommerce Industry Consultant at AppsFlyer, to discuss the world of mobile app marketing.
As a leading mobile measurement partner, AppsFlyer provides attribution and user behavior insights to help brands drive success with their apps. Sue shares her expertise on the evolving app marketing landscape, highlighting key trends and best practices.
The discussion covers:
The role of a mobile measurement partner and how AppsFlyer helps brands optimize their app marketing
Strategies for driving app user acquisition and retention, including diversified marketing channels and retargeting
Innovative use cases for AI in streamlining creative production and campaign optimization
The growing importance of retail media networks for app marketers
The tangible benefits of using a mobile measurement platform like AppsFlyer
This episode is a must-listen for any brand looking to elevate their mobile app marketing efforts and stay ahead of the curve. Tune in to gain valuable insights from an industry expert.
28 Aug 2024
"App"spiring Experiences from Australia's Gold Coast with Claire Mitchell, Founder and Natalie Peat, CEO of ECO. Modern Essentials
Starting and growing a direct-to-consumer essential oil business requires a commitment to authenticity, passion, and education - building relationships with customers is key. Listen to this episode to hear how ECO. Modern leverages technology to communicate with customers and took risks to pursue unique app experiences. Discover their brand journey, from local manufacturing to D2C app.
15 May 2024
The Value of Mobile, with Monica Lawson, Senior Strategy Consultant, at Airship, creating meaningful experiences and navigating the mobile app lifecycle
In this episode we chat to Helen Slaven, poq CRO and Monica Lawson, Senior Strategy Consultant, at Airship about all things App experience. Monica gives us some great insights into the latest stats, can you guess how many Apps the average person has on their smartphone? Monica shared some great assets for us to take a look at for more info, the links for which you can find here:
Activation Benchmarks Report: https://www.airship.com/resources/benchmark-report/mobile-lifecycle-benchmark-activation/ (https://www.airship.com/resources/benchmark-report/mobile-lifecycle-benchmark-activation/)
Engagement Benchmarks Report: https://www.airship.com/resources/benchmark-report/mobile-lifecycle-benchmarks-engagement/ (https://www.airship.com/resources/benchmark-report/mobile-lifecycle-benchmarks-engagement/)
Peak Install Retail Study: https://www.airship.com/company/press-releases/retailers-struggle-to-capture-long-term-value-from-their-peak-app-acquisition-gains/ (https://www.airship.com/company/press-releases/retailers-struggle-to-capture-long-term-value-from-their-peak-app-acquisition-gains/)
Mobile App Maturity Assessment: https://maturityassessment.airship.com/ (https://maturityassessment.airship.com/)
Masters of MAX Podcast: https://www.airship.com/resources/podcast/ (https://www.airship.com/resources/podcast/)
9 May 2024
Transforming Marketing Experiences, with Jacques Prothon, the Founder and CEO, at Odicci
This episode we were joined by Jacques Prothon, the Founder and CEO of Odicci (https://odicci.com/). We delve into a fascinating conversation of how brands can leverage those micro moments that consumers experience everyday to engage audiences, collect declared data and increase conversions.
1 May 2024
The Value of personalisation in E-commerce, with Sarah McVittie, Co-founder, at Dressipi, driving positive step-change in retail.
In this episode we talk to Sarah McVittie, the Co-founder of Dressipi (https://dressipi.com/). Just when the topic of AI in retail is really hotting up, we discover why and how Dressipi has been leveraging it in their platform for over 10 years, to deliver real step changes for customer engagement.
23 Jun 2023
Selling socially, with Arup Ghose, Head of Social Commerce EMEA, Bazaarvoice
In this episode we discuss the power of Social Commerce with Arup Ghose from Bazaarvoice. We touch on key KPI metrics and examples of those brands doing it really well.
4 May 2023
Why Video Commerce in App? with Sophie Abrahamsson from Bambuser
In this episode Sophie Abrahamsson, President of Americas at Bambuser, talks us through why Brands and Retailers should be considering Video Commerce as part of their customer journey. Bambuser provides the world’s leading Video Commerce technology to drives sales and customer engagement, used by some of the biggest brands and retailers in the world such as Bloomingdale’s, LVMH, Clarins, and QVC. Sophie has over a decade of experience leading digital marketing and eCommerce strategies for major international retailers and brands including H&M Group, & Other Stories, and Luisaviaroma. In this episode she provides fascinating insight from her experience as both a digital marketing professional and video commerce solution provider.
23 Mar 2023
Hotel Chocolat & Ometria: The road to app personalisation and driving loyalty across channels
In this episode Amy Harman, Head of Customer Marketing at Hotel Chocolat takes us through the journey of app personalisation and driving loyalty across channels. Brought to you in association with Ometria.
20 Feb 2023
Why Now? Highlights from Apprising with Revolution Beauty, Hobbycraft and Arena Flowers
In this episodes we hear Helen Slaven, poq CRO in conversation with Sally Minto, Digital Director at Revolution Beauty, Matt Louth, IT Director at Hobbycraft and John Hackett CEO at Arena Flowers.The conversations were taken from poq's recent flagship event in London, Apprising 2023: Mobile to the Max, where the guests were asked, amongst other things, why now for App.
13 Feb 2023
App Purpose with SNIPES CDO Jenna Flateman Posner
In this special episode we caught up with Jenna Flateman Posner, Chief Digital officer at SNIPES, the global sneaker and streetwear retailer. Pre the NRF Retail's Big Show, we were lucky to get a chance to ask Jenna about the SNIPES App Purpose and dig quite deep into retail and tech vendor partnerships.
2 Nov 2022
The Case for App
In this episode we are joined by Jay Johnston, poq CEO and Helen Slaven, poq CRO where we discuss the case for apps for retailers. Why do not all retailers have a shopping App yet? What are some of the cool things that retailers are doing with Apps at the moment? How does the metaverse fit in to an App strategy? Do you remember the sound a modem used to make? These are just some of the things discussed in this, the first episode of Apprising, the Poqcast.
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