by Dr. Michelle McQuaid and Dr. Paige Williams
Are you able to confidently spot the psychosocial hazards your team may be facing? Caitlin Ible, an employment law expert from MinterEllison, joins us to provide the practical tips every leader needs to quickly and easily identify and minimize their team's psychosocial risks. To stay a part of this important conversation, join us on LinkedIn https://www.linkedin.com/showcase/theleaderslab/
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April 7, 2026
<p class="font-claude-response-body"><span style= "font-size: 11.0pt; font-family: 'Helvetica Neue';">One in 3 workers are carrying grief about the changes happening at work — and our data suggests this runs deeper than just sadness: layers of feeling invisible, abandoned, and distrusted by the people making decisions. In this fourth episode of Season 7 — The Change Fatigue Remedy Series — Dr Michelle McQuaid sits down with Dr Margaret Wheatley, renowned teacher, advisor, and author of <span style= "font-family: 'Helvetica Neue';">Restoring Sanity</span>, to explore why leaders often transmit the very fear they're trying to protect their teams from — and what it takes to build an island of sanity where people can find refuge from the chaos, trust each other, and do meaningful work together. Drawing on five decades of working with leaders, Meg shows what it takes to build an island of sanity, why acknowledging grief — not fixing it — is what moves people forward, and how leaders create the conditions for creativity, generosity and kindness to be the norm.<br /> <br /> <strong><span style= "font-family: 'Helvetica Neue';">01:37</span></strong> Meg explains why leadership is harder now than it has ever been — and what fear is doing to people's capacity to create, care and contribute.</span></p> <p class="font-claude-response-body"><strong><span style= "font-size: 11.0pt; font-family: 'Helvetica Neue';">04:41</span></strong> <span style="font-size: 11.0pt; font-family: 'Helvetica Neue';">Meg shares why planning for a steady state is no longer possible — and why uncertainty, not pace, is now every leader's defining challenge.</span></p> <p class="font-claude-response-body"><strong><span style= "font-size: 11.0pt; font-family: 'Helvetica Neue';">07:05</span></strong> <span style="font-size: 11.0pt; font-family: 'Helvetica Neue';">Meg introduces Islands of Sanity — why leaders need to create a boundried space within their teams where people can find refuge from the chaos, trust each other, and do meaningful work together.</span></p> <p class="font-claude-response-body"><strong><span style= "font-size: 11.0pt; font-family: 'Helvetica Neue';">11:40</span></strong> <span style="font-size: 11.0pt; font-family: 'Helvetica Neue';">Meg outlines what makes an island of sanity work: being together, honouring each other, and trusting you won't abandon each other when things get hard.</span></p> <p class="font-claude-response-body"><strong><span style= "font-size: 11.0pt; font-family: 'Helvetica Neue';">19:32</span></strong> <span style="font-size: 11.0pt; font-family: 'Helvetica Neue';">Meg reframes where meaning comes from when the old markers no longer hold — and why contributing to others is where most people find their footing again.</span></p> <p class="font-claude-response-body"><strong><span style= "font-size: 11.0pt; font-family: 'Helvetica Neue';">27:20</span></strong> <span style= "font-size: 11.0pt; font-family: 'Helvetica Neue';">Michelle shares the Change Lab finding that 1 in 3 workers are carrying grief — and Meg unpacks what lies beneath it: feeling abandoned, distrusted and invisible to the people making decisions.</span></p> <p class="font-claude-response-body"><strong><span style= "font-size: 11.0pt; font-family: 'Helvetica Neue';">29:21</span></strong> <span style="font-size: 11.0pt; font-family: 'Helvetica Neue';">Meg reframes grief not as a problem to solve but as something to move through together — and why feeling it fully is what allows people to move forward.</span></p> <p class="font-claude-response-body"><strong><span style= "font-size: 11.0pt; font-family: 'Helvetica Neue';">33:56</span></strong> <span style="font-size: 11.0pt; font-family: 'Helvetica Neue';">Meg shares a practice for transforming the grief or loneliness you're carrying alone into a sense of shared human experience — and why it's the most powerful tool she teaches.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><a href= "http://thechangelabs.com/hearttool/?utm/_source=Podcast&utm/_content=CLabSurvey/"> <span style="color: blue;">SEE HOW YOU'RE NAVIGATING CHANGE</span></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 11.0pt; font-family: 'Helvetica Neue';">Want to go deeper? Explore evidence-based tools for navigating change — including our self-paced certificate in leading the heart of change —</span> <span style= "font-family: 'Helvetica Neue';"><a href= "https://www.michellemcquaid.com/self-paced-heart-of-change-certificate/?utm_source=Podcast&utm_content=CLABCertificate"> <span style="font-size: 11.0pt; color: blue;">at thechangelabs.com.</span></a></span></p> <p class="font-claude-response-body"><span style= "font-size: 11.0pt; font-family: 'Helvetica Neue';">For more of Meg's wonderful work and books visit: <a href= "https://margaretwheatley.com/">https://margaretwheatley.com/</a> </span></p>
March 31, 2026
<div class="OutlineElement Ltr SCXW78588750 BCX0"> <p class="Paragraph SCXW78588750 BCX0"><span class= "TextRun SCXW78588750 BCX0" lang="EN-CA" xml:lang="EN-CA" data-contrast="none"><span class= "NormalTextRun SCXW78588750 BCX0">What if </span><span class= "NormalTextRun SCXW78588750 BCX0">what's</span><span class= "NormalTextRun SCXW78588750 BCX0"> defeating us </span><span class= "NormalTextRun SCXW78588750 BCX0">isn't</span><span class= "NormalTextRun SCXW78588750 BCX0"> the speed of change but the complexity — multiple crises amplifying each other in ways that no forecasting tool was ever built to handle? In this third episode of Season 7 — The Change Fatigue Remedy Series — Dr Michelle McQuaid sits down with Dr Margaret Heffernan, professor of practice at the University of Bath and author of </span></span><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle= "Emphasis">Embracing Uncertainty</span><span class= "TextRun SCXW78588750 BCX0" lang="EN-CA" xml:lang="EN-CA" data-contrast="none"><span class= "NormalTextRun SCXW78588750 BCX0">, to explore why the focus on efficiency leaves organizations more fragile when complexity hits — and why we need to prioritize optionality instead. Drawing on her work with organizations navigating the </span><span class= "NormalTextRun SpellingErrorV2Themed SCXW78588750 BCX0">polycrisis</span><span class="NormalTextRun SCXW78588750 BCX0">, Margaret introduces the shift from just-in-time to just-in-case thinking, the early warning system every workplace </span><span class= "NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW78588750 BCX0">needs</span><span class="NormalTextRun SCXW78588750 BCX0">, and what it looks like to trust ourselves and each other </span><span class="NormalTextRun SCXW78588750 BCX0">in the midst of</span><span class= "NormalTextRun SCXW78588750 BCX0"> unpredictability.</span></span><span class="EOP SCXW78588750 BCX0" data-ccp-props= "{"134233279":false,"201341983":0,"335559685":720,"335559739":120,"335559740":276,"335559991":360}"> </span></p> </div> <div class="OutlineElement Ltr SCXW78588750 BCX0"> <p class="Paragraph SCXW78588750 BCX0"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle= "Strong">01:36</span><span class="TextRun SCXW78588750 BCX0" lang= "EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body" data-ccp-parastyle-defn= "{"ObjectId":"679f3b2c-153b-5071-bf1d-4b0991a9f682|1","ClassId":1073872969,"Properties":[469777841,"Times New Roman",469777842,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",335559705,"2057",201342446,"1",201342447,"5",201342449,"1",469777843,"Times New Roman",201341986,"1",268442635,"24",469775450,"font-claude-response-body",201340122,"2",134233614,"true",469778129,"font-claude-response-body",335572020,"1",134233118,"true",134233117,"true",469778324,"Normal"]}"> Margaret explains why we struggle with uncertainty — and why the promise that data and models c</span><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body">an</span><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body"> deliver certainty </span><span class="NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle="font-claude-response-body">is oversold</span><span class="NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body">.</span></span><span class= "EOP SCXW78588750 BCX0" data-ccp-props= "{"134233117":true,"134233118":true}"> </span></p> </div> <div class="OutlineElement Ltr SCXW78588750 BCX0"> <p class="Paragraph SCXW78588750 BCX0"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle= "Strong">05:00</span><span class="TextRun SCXW78588750 BCX0" lang= "EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body"> Margaret outlines what the world's best forecasters say about how far ahead anyone can reliably </span><span class="NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle="font-claude-response-body">predict changes</span><span class="NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle="font-claude-response-body"> — and what that means for </span><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body">our strategy plans</span><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body">.</span></span><span class= "EOP SCXW78588750 BCX0" data-ccp-props= "{"134233117":true,"134233118":true}"> </span></p> </div> <div class="OutlineElement Ltr SCXW78588750 BCX0"> <p class="Paragraph SCXW78588750 BCX0"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle= "Strong">08:04</span><span class="TextRun SCXW78588750 BCX0" lang= "EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body"> Margaret makes the case for optionality over efficiency: when a surprise comes along, running too lean leaves you </span><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body">more fragile</span><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body">.</span></span><span class= "EOP SCXW78588750 BCX0" data-ccp-props= "{"134233117":true,"134233118":true}"> </span></p> </div> <div class="OutlineElement Ltr SCXW78588750 BCX0"> <p class="Paragraph SCXW78588750 BCX0"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle= "Strong">12:41</span><span class="TextRun SCXW78588750 BCX0" lang= "EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body"> Margaret explains the polycrisis — multiple crises amplifying each other — and why supply chains built for maximum efficiency </span><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body">have become </span><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body">a liability when complexity hit.</span></span><span class="EOP SCXW78588750 BCX0" data-ccp-props= "{"134233117":true,"134233118":true}"> </span></p> </div> <div class="OutlineElement Ltr SCXW78588750 BCX0"> <p class="Paragraph SCXW78588750 BCX0"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle= "Strong">19:29</span><span class="TextRun SCXW78588750 BCX0" lang= "EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle= "font-claude-response-body"> Margaret introduces the shift from just-in-time to just-in-case thinking — and the </span><span class="NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle="font-claude-response-body">shares examples of how this builds resilience in workplaces.</span></span><span class= "EOP SCXW78588750 BCX0" data-ccp-props= "{"134233117":true,"134233118":true}"> </span></p> </div> <div class="OutlineElement Ltr SCXW78588750 BCX0"> <p class="Paragraph SCXW78588750 BCX0"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle= "Strong">26:22</span><span class="NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle="font-claude-response-body"> Margaret describes what a language of uncertainty sounds like for leaders: not an admission of defeat, but naming what's complex and opening the conversation to options.</span><span class= "EOP SCXW78588750 BCX0" data-ccp-props= "{"134233117":true,"134233118":true}"> </span></p> </div> <div class="OutlineElement Ltr SCXW78588750 BCX0"> <p class="Paragraph SCXW78588750 BCX0"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle= "Strong">28:03</span><span class="NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle="font-claude-response-body"> Margaret outlines the practice of naming your assumptions after a decision — and agreeing in advance on the signals that would tell you the plan isn't playing out as intended.</span><span class= "EOP SCXW78588750 BCX0" data-ccp-props= "{"134233117":true,"134233118":true}"> </span></p> </div> <div class="OutlineElement Ltr SCXW78588750 BCX0"> <p class="Paragraph SCXW78588750 BCX0"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle= "Strong">32:09</span><span class="NormalTextRun SCXW78588750 BCX0" data-ccp-parastyle="font-claude-response-body"> Michelle shares what the Change Lab research found at the organisational level: making help-seeking the norm and breaking change into tiny steps so teams can sense, learn, and adapt.</span><span class= "EOP SCXW78588750 BCX0" data-ccp-props= "{"134233117":true,"134233118":true}"> </span></p> </div> <div class="OutlineElement Ltr SCXW78588750 BCX0"> <p class="Paragraph SCXW78588750 BCX0"><span class= "WACImageContainer NoPadding BlobObject SCXW78588750 BCX0" role= "presentation"><img class="WACImage SCXW78588750 BCX0" src= "" width="602" height="2" /></span><span class="EOP SCXW78588750 BCX0" data-ccp-props= "{"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW78588750 BCX0"> <p class="Paragraph SCXW78588750 BCX0"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle= "Emphasis">Take our free five-minute change survey to see how you're navigating change right now at </span><a class= "Hyperlink SCXW78588750 BCX0" href= "http://thechangelabs.com/hearttool/?utm_source=Podcast&utm_content=CLabSurvey" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle= "Hyperlink">thechangelabs.com.</span></a><span class= "EOP SCXW78588750 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW78588750 BCX0"> <p class="Paragraph SCXW78588750 BCX0"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle= "Emphasis">Want to go deeper? Explore evidence-based tools for navigating change — including our self-paced certificate in leading the heart of change — </span><a class= "Hyperlink SCXW78588750 BCX0" href= "https://www.michellemcquaid.com/self-paced-heart-of-change-certificate/?utm_source=Podcast&utm_content=CLABCertificate" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW78588750 BCX0" data-ccp-charstyle="Hyperlink">at thechangelabs.com.</span></a><span class="EOP SCXW78588750 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div>
March 24, 2026
<div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "TextRun SCXW157545779 BCX0" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle="font-claude-response-body" data-ccp-parastyle-defn= "{"ObjectId":"679f3b2c-153b-5071-bf1d-4b0991a9f682|1","ClassId":1073872969,"Properties":[469777841,"Times New Roman",469777842,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",335559705,"2057",201342446,"1",201342447,"5",201342449,"1",469777843,"Times New Roman",201341986,"1",268442635,"24",469775450,"font-claude-response-body",201340122,"2",134233614,"true",469778129,"font-claude-response-body",335572020,"1",134233118,"true",134233117,"true",469778324,"Normal"]}"> Nearly 1</span><span class="NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle="font-claude-response-body"> in 2 American workers are quietly fatiguing, cracking, or burning out right now — but the data reveals that these </span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body">aren't</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> </span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body">just different</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> degrees of the same thing. In this episode of Season 7 — The Change Fatigue Remedy Series — Katie Beresford interviews Dr Michelle McQuaid about the findings of the most recent US Change Lab study, and what the data tells us about where people are on the change fatigue continuum, why leaders keep missing the early warning signs, and what individuals, teams, and organizations can actually do about it.</span></span><span class= "EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Strong">01:37</span><span class="TextRun SCXW157545779 BCX0" lang= "EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> Michelle outlines the four groups on the change fatigue continuum — and explains why the grouped percentages are smaller than the true reach of each experience, and what the ungrouped picture </span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body">actually shows</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body">.</span></span><span class= "EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Strong">04:33</span><span class="NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle="font-claude-response-body"> Michelle explains why the first signs of doubt in fatiguing workers turn inward — toward self-doubt — rather than toward the strategy, the team, or the change itself, and why that makes them so hard for leaders to spot.</span><span class="EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Strong">06:51</span><span class="NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle="font-claude-response-body"> Michelle shares why fatiguing workers are almost 13 times more likely to later find themselves quietly cracking — and why this is the critical intervention window leaders need to know about.</span><span class="EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Strong">08:03</span><span class="TextRun SCXW157545779 BCX0" lang= "EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> Michelle unpacks the scale of change US workers are currently navigating: 83% experiencing </span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body">significant change</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> in the past year, with leadership changes, policy shifts, and AI technology among the most common — and rarely arriving one at a time.</span></span><span class= "EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Strong">09:27</span><span class="TextRun SCXW157545779 BCX0" lang= "EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> Michelle describes why high</span><span class="NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle="font-claude-response-body">-</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body">performance make</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body">s</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> the fatiguing-to-cracking window so easy for leaders to miss — and what they should be watching for instead.</span></span><span class="EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Strong">14:27</span><span class="TextRun SCXW157545779 BCX0" lang= "EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> Michelle reveals why individual </span><span class= "NormalTextRun SpellingErrorV2Themed SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body">behaviors</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> hold up better under pressure than team or organizational support — and the three </span><span class= "NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body">things</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> people can do for themselves when change gets hard.</span></span><span class="EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Strong">16:38</span><span class="TextRun SCXW157545779 BCX0" lang= "EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> Michelle explains why teams are the life raft in uncertainty — and the three </span><span class= "NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body">things</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> leaders can do to keep people from quietly cracking, including the difference between communicating and connecting.</span></span><span class= "EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Strong">18:07</span><span class="NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle="font-claude-response-body"> Michelle shares why ordinary questions produce ordinary conversations — and what one leader did differently that changed everything about how his team talked about change.</span><span class= "EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Strong">24:22</span><span class="TextRun SCXW157545779 BCX0" lang= "EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> Michelle </span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body">identifies</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> the organizational level as where support most visibly fails — and the three </span><span class= "NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body">things</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle= "font-claude-response-body"> organizations need to build into change processes before people fatigue, not after.</span></span><span class="EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Strong">27:25</span><span class="NormalTextRun SCXW157545779 BCX0" data-ccp-parastyle="font-claude-response-body"> Michelle explains how C-suite leaders can role model help-seeking by taking extraordinary questions into team meetings rather than arriving with all the answers.</span><span class="EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "WACImageContainer NoPadding DragDrop BlobObject SCXW157545779 BCX0" role="presentation"><img class="WACImage SCXW157545779 BCX0" src= "" alt="Shape" /></span><span class="EOP SCXW157545779 BCX0" data-ccp-props= "{"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "TextRun SCXW157545779 BCX0" lang="EN-AU" xml:lang="EN-AU" data-contrast="auto"><span class="NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle="Emphasis">Take our free five-minute change survey to see how </span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Emphasis">you're</span><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Emphasis"> navigating change right now at </span></span><a class="Hyperlink SCXW157545779 BCX0" href= "http://thechangelabs.com/hearttool/?utm_source=Podcast&utm_content=CLabSurvey" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Hyperlink">thechangelabs.com.</span></a><span class= "EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Emphasis">Want to go deeper? Explore evidence-based tools for navigating change — including our self-paced certificate in leading the heart of change — </span><a class= "Hyperlink SCXW157545779 BCX0" href= "https://www.michellemcquaid.com/self-paced-heart-of-change-certificate/?utm_source=Podcast&utm_content=CLABCertificate" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW157545779 BCX0" data-ccp-charstyle= "Hyperlink">at thechangelabs.com.</span></a><span class= "EOP SCXW157545779 BCX0" data-ccp-props= "{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></p> </div> <div class="OutlineElement Ltr SCXW157545779 BCX0"> <p class="Paragraph SCXW157545779 BCX0"><span class= "EOP SCXW157545779 BCX0" data-ccp-props= "{"134233279":false,"201341983":0,"335559685":714,"335559739":120,"335559740":276,"335559991":360}"> </span></p> </div>
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