Assistance Stories is a podcast on a mission to raise the profile of the assistance industry, The industry is often described as insurance's "Hidden Treasure".
We want to change that, and shine a light on the people who make it work.
At Lexxika, we've been providing services to the assistance industry for years and we constantly meet great people doing amazing things, to help people all over the world, saving lives, and solving problems for people, in their times of need.
Assistance Stories is here to celebrate and thank all of you, and bring your work to the world.
What happens when insurance stops waiting for claims - and starts paying automatically?
In this episode of Assistance Stories, Tom (https://www.linkedin.com/preload/?_bprMode=vanilla#) & Elliott (https://www.linkedin.com/preload/?_bprMode=vanilla#) sit down with Chris Lee (https://www.linkedin.com/preload/?_bprMode=vanilla#), Head of Strategy at Blink Parametric (https://www.linkedin.com/preload/?_bprMode=vanilla#), for a fascinating deep dive into the world of parametric insurance, AI, data, and the future of customer experience in travel insurance.
Chris explains how Blink’s technology detects events like flight delays and lost baggage in real time and instantly provides support to travellers - without forms, paperwork, or traditional claims processes.
We explore why consumers increasingly expect “Amazon-style” experiences from insurers, how data powers these solutions, and why the industry may be approaching a major shift in customer expectations.
The conversation also dives into:
- Flight delay and baggage parametric products
- Fraud, data sharing, and real-time claims
- AI experimentation inside insurance businesses
- Weather and geopolitical parametric products
- Why “the claim” may become a customer engagement opportunity rather than a cost
This is one of our most thought-provoking episodes yet - and a glimpse into what the future of insurance and assistance could look like.
6 May 2026
S7:E8 - Sabine Radun - Valora International Assistance
In this episode of Assistance Stories, we explore one of the most practical innovations transforming the assistance industry: cashless payments through virtual credit cards.
James and Elliot are joined by Sabine Radun, CEO of Valora International Assistance (formerly BringOff Assistance), we dive into how a simple idea - issuing instant virtual cards to customers in need - can remove friction, speed up care, and dramatically improve the customer experience.
From late-night hospital visits abroad to eliminating large upfront deposits, Sabine shares how her team is using technology to solve real-world problems for travellers and insurers alike. We also unpack the operational realities behind the solution, including cost control, fraud prevention, and why larger organisations are slower to adopt it.
If you’re interested in assistance innovation, customer experience, or the future of claims and payments, this episode is packed with insight.
Key topics:
The problem with traditional guarantees of payment (GOPs)
How virtual credit cards enable true cashless assistance
Improving speed, trust, and customer satisfaction
Why agility gives smaller companies an edge in innovation
What this means for the future of the assistance industry
🎙️ A must-listen for insurers, assistance providers, and anyone shaping the future of customer experience.
24 Apr 2026
S7:E7 - THIS - Sarah Watson
In this episode of Assistance Stories, James and Elliot are joined by Sarah Watson, co-founder of the Travel & Health Insurance Series (THIS), to explore the biggest trends shaping insurtech and the global assistance industry.
With a unique, independent perspective on the market, Sarah shares what she’s seeing across conferences, content, and collaborations - from the rise of AI and platform-based solutions to the growing focus on customer experience and prevention.
The conversation covers:
The evolution from digital transformation to AI, and now agentic AI
Why many insurtech ideas fail to gain traction
The role of customer education in unlocking innovation
Emerging trends like wallets, parametric insurance, and SaaS platforms
The untapped potential of wearables and real-time health data
How travel insurance could become more proactive and preventative
A thought-provoking discussion on where the industry is heading - and what it might take to truly transform the customer journey.
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Spotify
5.0 / 5
6 ratings
Podcast Authority Score: 46 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
67
Social presence
0
YouTube
0
Engagement
60
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