Pod Engine
Podcast thumbnail for Assistance Stories

Assistance Stories

Claim This Podcast

by Association of Assistance Professionals

5.0(6 reviews)
63 episodes
Updated Bi-weekly
Accepts GuestsHas Sponsors
46

Podcast Authority

Beta
FairBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality67
Social0
YouTube0
Engagement60
Learn more

Podcast Overview

Assistance Stories is a podcast on a mission to raise the profile of the assistance industry, The industry is often described as insurance's "Hidden Treasure". We want to change that, and shine a light on the people who make it work. At Lexxika, we've been providing services to the assistance industry for years and we constantly meet great people doing amazing things, to help people all over the world, saving lives, and solving problems for people, in their times of need. Assistance Stories is here to celebrate and thank all of you, and bring your work to the world.

Language

🇺🇲

Publishing Since

12/1/2021

Visit WebsiteAppleView on Apple PodcastsRSS Feed

Unlock The Full Podcast Authority Score Report

See how your podcast performs across key metrics

46

Podcast Authority

Beta
FairBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality67
Social0
YouTube0
Engagement60
Learn more
7
Excellent Areas
2
Good Performance
10
Growth Opportunities
excellent
Episode Length
38 minutes
Performing excellently!
good
Show Notes Quality
3.0/5

Recommendations available

Unlock the full report to see detailed tips

needs improvement
Publishing Consistency
Every 29 days

Recommendations available

Unlock the full report to see detailed tips

+16 More Metrics

Unlock comprehensive insights including:

  • • YouTube presence analysis
  • • Social media reach metrics
  • • RSS compliance scoring
  • • Podcast 2.0 features
  • • Technical standards
What's Included in Your Full Report

Detailed Analytics

  • Complete breakdown of all 19 authority metrics
  • Personalized recommendations for each metric
  • Industry benchmarks and comparisons
  • Technical RSS feed analysis and compliance scoring

Growth Strategies

  • Step-by-step action plans for improvement
  • Quick wins to boost your score immediately
  • Pro tips from successful podcasters
Get your free podcast insights report

See how your show performs across every key metric

Instant delivery
No spam
Attract Better Guests

High authority scores make your podcast more attractive to industry leaders and influencers who want to appear on credible shows.

Secure Sponsorships

Sponsors look for podcasts with proven authority and engagement. Your score demonstrates your podcast's value to potential partners.

Grow Your Audience

Understanding your strengths and weaknesses helps you make data-driven decisions to expand your listener base effectively.

1 verified contact email on file for Assistance Stories

Pitch yourself as a guest, propose sponsorships, or reach out directly to the host.

See contact details

Recent Episodes

Episode thumbnail for S7:E9 - Chris Lee - Blink Parametric

May 19, 2026

S7:E9 - Chris Lee - Blink Parametric

<p>What happens when insurance stops waiting for claims - and starts paying automatically?</p><p>In this episode of Assistance Stories, <a href="https://www.linkedin.com/preload/?_bprMode=vanilla#">Tom</a> &amp; <a href="https://www.linkedin.com/preload/?_bprMode=vanilla#">Elliott</a> sit down with <a href="https://www.linkedin.com/preload/?_bprMode=vanilla#">Chris Lee</a>, Head of Strategy at <a href="https://www.linkedin.com/preload/?_bprMode=vanilla#">Blink Parametric</a>, for a fascinating deep dive into the world of parametric insurance, AI, data, and the future of customer experience in travel insurance.</p><p>Chris explains how Blink’s technology detects events like flight delays and lost baggage in real time and instantly provides support to travellers - without forms, paperwork, or traditional claims processes. </p><p>We explore why consumers increasingly expect “Amazon-style” experiences from insurers, how data powers these solutions, and why the industry may be approaching a major shift in customer expectations.</p><p>The conversation also dives into:</p><p>- Flight delay and baggage parametric products</p><p>- Fraud, data sharing, and real-time claims</p><p>- AI experimentation inside insurance businesses</p><p>- Weather and geopolitical parametric products</p><p>- Why “the claim” may become a customer engagement opportunity rather than a cost</p><p>This is one of our most thought-provoking episodes yet - and a glimpse into what the future of insurance and assistance could look like.</p><p></p>

Episode thumbnail for S7:E8 - Sabine Radun - Valora International Assistance

May 6, 2026

S7:E8 - Sabine Radun - Valora International Assistance

<p>In this episode of Assistance Stories, we explore one of the most practical innovations transforming the assistance industry: <strong>cashless payments through virtual credit cards</strong>.</p><p>James and Elliot are joined by Sabine Radun, CEO of Valora International Assistance (formerly BringOff Assistance), we dive into how a simple idea - issuing instant virtual cards to customers in need - can remove friction, speed up care, and dramatically improve the customer experience.</p><p>From late-night hospital visits abroad to eliminating large upfront deposits, Sabine shares how her team is using technology to solve real-world problems for travellers and insurers alike. We also unpack the operational realities behind the solution, including cost control, fraud prevention, and why larger organisations are slower to adopt it.</p><p>If you’re interested in assistance innovation, customer experience, or the future of claims and payments, this episode is packed with insight.</p><p><strong>Key topics:</strong></p><ul><li>The problem with traditional guarantees of payment (GOPs)</li><li>How virtual credit cards enable true cashless assistance</li><li>Improving speed, trust, and customer satisfaction</li><li>Why agility gives smaller companies an edge in innovation</li><li>What this means for the future of the assistance industry</li></ul><p>🎙️ A must-listen for insurers, assistance providers, and anyone shaping the future of customer experience.</p>

Episode thumbnail for S7:E7 - THIS - Sarah Watson

April 24, 2026

S7:E7 - THIS - Sarah Watson

<p>In this episode of Assistance Stories, James and Elliot are joined by Sarah Watson, co-founder of the Travel &amp; Health Insurance Series (THIS), to explore the biggest trends shaping insurtech and the global assistance industry.</p><p>With a unique, independent perspective on the market, Sarah shares what she’s seeing across conferences, content, and collaborations - from the rise of AI and platform-based solutions to the growing focus on customer experience and prevention.</p><p>The conversation covers:</p><ul><li>The evolution from digital transformation to AI, and now agentic AI</li><li>Why many insurtech ideas fail to gain traction</li><li>The role of customer education in unlocking innovation</li><li>Emerging trends like wallets, parametric insurance, and SaaS platforms</li><li>The untapped potential of wearables and real-time health data</li><li>How travel insurance could become more proactive and preventative</li></ul><p>A thought-provoking discussion on where the industry is heading - and what it might take to truly transform the customer journey.</p><p></p>

63 total episodes available

Recent guests on Assistance Stories

Guests from recent episodes — sign up to see every guest that has ever appeared on this show.

Les Davis

Guest

See every guest on Assistance Stories

Deep-dive analytics for Assistance Stories

Sign up to explore

Frequently asked questions

Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.

What is Assistance Stories?

Assistance Stories is a podcast on a mission to raise the profile of the assistance industry, The industry is often described as insurance's "Hidden Treasure".

We want to change that, and shine a light on the people who make it work.

At Lexxika, we've been providing services to the assistance industry for years and we constantly meet great people doing amazing things, to help people all over the world, saving lives, and solving problems for people, in their times of need.

Assistance Stories is here to celebrate and thank all of you, and bring your work to the world.

How often does this podcast release new episodes?

This podcast updates bi-weekly.

Where can I listen to this podcast?

This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

Legal Disclaimer

Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.

All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.

We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.

While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.

By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.