B Excellent

About B Excellent

The B Excellent Podcast dives into the heart of our cultural transformation journey! Join our hosts as they explore the strategies, stories, and skills that empower our team members to deliver exceptional care, build stronger connections, and excel in their roles. From leadership insights to real-world examples, B Excellent is your guide to unlocking your full potential and contributing to a thriving workplace. Tune in regularly for inspiration, actionable tips, and a lot of B Excellent energy!

Publisher

Ballad Health

Category

business

Language

en

Explicit

No

First episode

19 Feb 2025

Latest episode

19 Oct 2026

Latest episodes

21 episodes in the feed.

1. 

   19 Oct 2026

   Excellence in Every Encounter

   In this episode, Josh and Aaron visit Johnston Memorial Hospital to talk with Connie Hensley, RN, nurse manager in the emergency department, and Becky Coley, director of patient care services at JMH. They discuss the importance of providing the best possible to care to each and every patient who comes through the emergency department, how each of them found a calling in emergency care, and the ways B Excellent has influenced how their teams interact with patients and one another. The conversation also explores how those changes have affected the patient experience at JHM.

2. 

   28 Sept 2026

   Stronger Than the Storm: Resilience in Action

   As we cross the two-year anniversary of Hurricane Helene, this episode of the B Excellent Podcast looks back at the storm’s impact and the people who helped their communities move forward. Josh and Aaron talk with Lisa Carter, Ballad Health’s Southern Region President, and Jennifer Harrah, AVP, Digital Care Operations and former CNO and Administrator at Unicoi County Hospital. Lisa and Jennifer reflect on the impact of Hurricane Helene on Ballad Health team members, the community, and themselves. They also look ahead with optimism to the new Unicoi County Hospital and its recent groundbreaking, and discuss how they incorporate B Excellent principles into their day-to-day work. It’s a conversation about resilience, leadership, community, and what it means to look ahead after a life-changing event.

3. 

   24 Aug 2026

   Making Every Connection Count

   In this episode of the B Excellent Podcast, Aaron and Josh talk to Mike James, Manager in Ballad Health’s Consumer Call Center. Mike talks about the important role the Consumer Call Center plays in our organization and the patient experience, the life and career journey that brought him to Ballad Health, and how his team is incorporating B Excellent principles into their work.

Who has been a guest on B Excellent

Names identified in recent episode analyses. Showing up to five guests.

• Chris Jett
• Rebecca Beck
• Dr Matthew Loos
• Dr Quincy Byrdsong
• Paulina Thompson

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

1,878

Score snapshot 15 Sept 2025

Apple Podcasts (US)

4.2 / 5

5 ratings

Spotify

5.0 / 5

1 ratings

Podcast Authority Score: 29 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

19

Social presence

0

YouTube

68

Engagement

31

Contact B Excellent

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about B Excellent