Back to Basics podcast cuts through the noise to focus on what matters in hospitality. Join Rachael Nemeth, CEO of Opus Training, as she talks with service industry leaders who are shaping today's workforce.
Ep. 25: Stop Hiring and Start Retaining with Kathleen Ferguson, Founder & CEO of Life360
"They see a future, not a job." Kathleen Ferguson, Founder and CEO of Life360, joins Rachael Nemeth to challenge one of the biggest assumptions in the fitness industry: that there simply aren't enough great coaches and trainers to hire. The real problem? Retention. Kathleen explains why gyms and studios continue to lose talented people within their first months on the job, and why solving staffing requires much more than filling open positions. It starts with creating a career path, building ...
4 Sept 2026
Ep. 24: Why Every Business Problem Is a People Problem with Michelle Jagroop, Paris Baguette
"Every opportunity in the business comes back to the conversation around the people." Michelle Jagroop, Chief People Officer at Paris Baguette North America, joins Rachael Nemeth to explore one of the biggest challenges facing franchise brands today: how do you create a consistent culture, develop leaders, and deliver an exceptional guest experience when the people serving your customers don't technically work for corporate? With more than 25 years of experience leading people strategy acros...
24 Jul 2026
Ep. 23: You Can't Fake Family Culture with Neil Amin, Shamin Hotels
"The best competitive advantage isn't your brand. It's your people." Neil Amin, CEO of Shamin Hotels, joins Rachael Nemeth to discuss how one of the nation's largest privately held hotel operators has built a people-first culture that continues to thrive across 76 hotels, six states, and more than 3,000 associates. Growing up living in motels before beginning a career at Goldman Sachs, Neil eventually returned to the family business with a unique perspective on leadership, operations, and lon...
Who has been a guest on “Back to Basics” with Rachael Nemeth
Names identified in recent episode analyses. Showing up to five guests.
Jenna Henderson
Josh Halpern
Anthony Valletta
Kelly Saunders
Jason Morgan
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
5 ratings
Spotify
5.0 / 5
2 ratings
Podcast Authority Score: 13 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
12
Social presence
0
YouTube
0
Engagement
32
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