Bank Customer Experience

About Bank Customer Experience

The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.

Publisher

Connect Group Media

Category

business · business · technology

Language

en

Explicit

No

First episode

12 Apr 2024

Latest episode

9 Oct 2026

Latest episodes

31 episodes in the feed.

1. 

   9 Oct 2026

   Is it time to update your ATM host?

   Financial institutions often rely on heavily outdated systems, especially when it comes to ATM hosts. By relying on legacy hosts, they may be unable to perform upgrades and failures can become more frequent and expensive. In this episode of the Bank Customer Experience podcast, KAL CEO Aravinda Korala joins host Bradley Cooper to explain the strategic importance of ATM host systems, the limitations of outdated infrastructure, the move toward "zero legacy" environments and why modernization do...

2. 

   18 Sept 2026

   Why old TCRs cost banks and credit unions

   Teller Cash Recyclers began as simpler teller cash machines, helping tellers more quickly count and store cash. They then evolved into cash recyclers, able to manage multiple cash cassettes and recycle customer deposits for withdrawals. Over time, they seen further improvements such as larger capacity and vault features. At the same time, many banks chose to use older TCRs or even rebuy older models, which can cause costs on both the customer and employee experience side. Cook Solutions group...

3. 

   14 Aug 2026

   What's changed in man-in-the-middle attacks?

   Host Bradley Cooper interviews Michael Strange and Alyssa Luecke about evolving man-in-the-middle attacks targeting bank transactions.

Who has been a guest on Bank Customer Experience

Names identified in recent episode analyses. Showing up to five guests.

• Michael Strange
• Alyssa Luecke
• Todd McEwan
• Scott Fieber
• Scott Smith

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

4.9 / 5

7 ratings

Podcast Authority Score: 45 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

59

Social presence

0

YouTube

0

Engagement

81

Contact Bank Customer Experience

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Bank Customer Experience