Bank Customer Experience
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Podcast Overview
<p>The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.</p>
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Publishing Since
4/12/2024
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Recent Episodes
April 10, 2026
First Internet Bank CEO shares early digital adopter insights
When many banks were scoffing at the idea of online accounts, First Internet Bank was embracing the internet head on. Founded in 1999 as a branchless financial institution by CEO and chairman David B. Becker, the bank struggled through the early days of dial-up, but also maintained its vision. In today's episode of the Bank Customer Experience podcast, Becker joined Bradley Cooper, editor of ATM Marketplace, to discuss the history of the bank and where it's headed in the age of AI. Becker sai...
March 13, 2026
How banks can differentiate themselves
How many customers can tell you the difference between two banks? The fact banks often do not clearly differentiate themselves leaves them vulnerable to competition, especially from neo-banks. Banks have opportunities to differentiate themselves through technology, optimized branches and other services. By doing so, they can also increase their revenue in a shrinking market. Bradley Cooper, editor of ATM Marketplace, spoke with Kaitlyn Bridgers-Petrie, strategic solutions manager at Cook Solu...
February 13, 2026
How AI can reduce financial stress
It's no surprise the average American is stressed about finances. In fact, anywhere from 71% to 80% of Americans have reported money as being a primary stresser in their life. Banks haven't always been the best at handling or helping customers through this stress. But with AI tools, that may be changing. In today's episode of the Bank Customer Experience podcast, Erin Cohee, VP of user experience and business development at OneUnited Bank, discusses financial stressors and how AI is transform...
26 total episodes available
Recent guests on Bank Customer Experience
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Kit Patterson
Guest
Scott Fieber
Guest
Austin Smith
Guest
Levi Daily
Guest
Michael Strange
Guest
Joseph Parrillo
Guest
Cody Anderson
Guest
Felix Nater
Guest
Erin Cohee
Guest
Deep-dive analytics for Bank Customer Experience
Frequently asked questions
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- What is Bank Customer Experience?
<p>The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.</p> - How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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