Welcome to Banking Blueprints, brought to you by Zafin. We’re here to chart the course for the future of banking, leveraging transformative technology. Join us on an exciting journey through the dynamic landscape of financial services as we roll out the blueprints that can reshape the industry's present and pave the way for the future.
In each episode, we’ll delve into vital topics, explore the biggest challenges facing our industry, and showcase groundbreaking ideas that just might solve them. Take a front-row seat to insightful conversations with industry experts, thought leaders, and visionaries. Whether you're a seasoned leader, a budding professional or simply curious about the intersection of finance and technology, Banking Blueprints is your go-to source for thought-provoking discussions and actionable insights.
From navigating the digital revolution to deciphering the complexities of our industry, Zafin aims to demystify the industry and empower you with informed perspectives and actionable strategies so you can make the future of banking, your own.
Subscribe now and join us on a journey of knowledge, inspiration, and transformation with Banking Blueprints by Zafin.
How Relationship Banking is redefining Customer LoyaltyExploring PNC’s vision for customer-centric banking.
Loyalty in banking is evolving beyond points, cashback, and product-specific rewards. As customers spread their financial lives across more providers, banks are rethinking how they recognize, reward, and grow the full relationship. In this episode of Banking Blueprints, host Bhavna Wadhwa sits down with Victoria Dravnik, Head of Loyalty Strategy and Platforms at PNC, and […]
7 Oct 2026
The Next Competitive Edge in Corporate Banking
Corporate and commercial banking relationships are becoming harder to manage with legacy systems, fragmented data, and product-by-product operating models. In this episode of Banking Blueprints, Dwight McKnight is joined by Colin Kerr and Zafin industry advisor Dan Gill to discuss why banks need a more complete view of customer value across pricing, billing, servicing, liquidity, […]
3 Jul 2026
The End of Product Banking: Competing in a Relationship Economy
Customers have fundamentally changed how they bank, spreading their financial lives across traditional institutions, fintechs, and digital-first providers. In this episode of Banking Blueprints, host Cameron Smonk sits down with Kathleen Woodard, Head of Banking Industry Advisory, Americas at Microsoft, and Carson Kotnyek, Head of Industry Advisory at Zafin, to explore why competing on products […]
12 Mar 2026
Corporate Banking Reimagined: || AI Co-Innovation with Zafin & Microsoft
In this episode of Banking Blueprints, Cameron Smonk speaks with Lucy Lee (Microsoft) and Mun Tham (Zafin) about how AI, digitization, and rising client expectations are transforming corporate banking. Corporate treasurers now expect real-time insights, transparency, and seamless digital experiences—while banks face mounting pressure to prove client-level profitability and modernize legacy systems that still power […]
3 Feb 2026
A Credit Union Playbook for Reclaiming Lost Deposits
In this episode of Zafin’s Banking Plueprints podcast, host Sam Kilmer, Managing Director at Cornerstone Advisors, is joined by Jaspreet Chawla, Senior Vice President, Product Transformation at Navy Federal Credit Union, and David Ladic, Head of US Sales at Zafin, to unpack one of the industry’s most urgent challenges: deposit outflows driven by heightened rate […]
14 Oct 2025
Reimagining Account Analysis: Turning operational chaos into banking opportunity
Account analysis may not sound glamorous, but it’s where billions in revenue, and customer loyalty is won or lost. In this episode of Banking Transformed, host Jim Marous speaks with Zafin’s Dan Gill about how AI, unified data, and modern software are transforming outdated billing systems into strategic growth engines. They unpack how real-time insights, […]
15 Sept 2025
Banking solutions beyond products
In this episode of Banking Transformed, host Jim Marous sits down with Carson Kotnyek, VP of Head of Loyalty and Ecosystems at Zafin, and Mike Cook, Group Head – Zafin Industry Advisors, to unpack the future of ecosystem banking. The discussion explores how banks can modernize without full core replacements, why customer behavior is driving […]
23 Jul 2025
Rebuilding banking loyalty for the digital age
Banks are getting loyalty wrong. As banking relationships become increasingly fragmented and spread across cards, fintech apps, and investment platforms, financial institutions risk fading into the background of their customers’ financial lives. In the latest episode of Banking Transformed by The Financial Brand, host Jim Marous speaks with Carson Kotnyek, VP and Head of Loyalty […]
21 Jan 2025
Personalization, Fintechs, and Gen AI: The Future of Banking CX
This episode of Zafin’s Banking Blueprints examines the evolving importance of customer experience (CX) in the financial sector. Host Dharmesh Mistry is joined by Chad Hamblin, Director of Financial Services at Microsoft, and Chris Dickin, Global Partner Strategy Lead at Zafin. Hamblin explains that CX is the lasting impression formed through customer interactions across all […]
25 Nov 2024
Banking on AI: Co-pilots, Super Apps, and the Future of Financial Services
This episode of Zafin Banking Blueprints delves into the world of Artificial Intelligence (AI) and its transformative impact on the financial services industry. Joining host Dharmesh Mistry are Tyler Pichach, Head of Banking Strategy at Microsoft, and Branavan Selvasingham, VP of AI and Automation at Zafin. The discussion centers around the emergence of AI co-pilots […]
11 Nov 2024
Beyond Integration: Building a Better Banking Ecosystem
This episode of the Banking Blueprints podcast welcomes Hans Tesselaar, Executive Director of BIAN (Banking Industry Architecture Network), and John Mason, Senior Vice President of Customer Engineering at Zafin. Tesselaar introduces BIAN, a non-profit organization founded in 2008 to address integration challenges within the banking industry. BIAN provides standardized frameworks and APIs to facilitate interoperability between […]
21 Oct 2024
Unlocking customer delight: How Modernization can power the next generation of banking
In this episode of Banking Blueprints, Terry Hickey, Chief Revenue Officer of Zafin, discusses the evolving landscape of core banking modernization. He explains why a “thin-core” approach focused on business needs and customer experience is gaining traction over complete system replacements. This strategy allows banks to address specific challenges, such as improving product offerings and […]
In our final episode of Season 1, our host Dharmesh Mistry is joined by John Blicq, a 2-time author and an Associate Director of Innovation at National Australia Bank. They talk about emerging technologies like digital twins and spatial finance, and how it can impact the banking industry in the years to come.
21 Aug 2024
The trends shaping the future of innovation in financial services
In this episode of Banking Blueprints, our host, Dharmesh Mistry is joined by Kam Chana – Head of Product Experience at LSEG, and ex-Temenos, Barclays, and BlackRock. She shares her insights on how banks can drive meaningful growth through a customer-centric approach to innovation. They will also cover the rise of digital nomads and the […]
16 Jul 2024
The challenges and strategies for core replacement in banks (Continued)
In this episode of Banking Blueprints, we continue the conversation between our host, Dharmesh Mistry, and our special guest, Leda Glyptis, an icon in the banking industry and author of Bankers Like Us. They continue their discussion on topics like exploring a rip-and-replace approach to code modernization, the need for a unifying architectural direction in […]
22 May 2024
Navigating the ever-evolving world of finance and the hurdles of legacy systems
In this episode of Banking Blueprints, we examine the dynamic landscape of finance, overcoming legacy system challenges, and unlocking the potential of modern banking solutions.
11 Apr 2024
Breaking free from legacy systems: advancing banking through core modernization
In this episode of Banking Blueprints, we explore the intricacies of core modernization initiatives: the challenges they pose, the rewards banks can reap, and how you can avoid the most common pitfalls when upgrading your legacy core. Join host Dharmesh Mistry and special guest Shahir Daya, Chief Technology Officer at Zafin as we discuss how […]
5 Mar 2024
The next generation of customer experience: How product innovation is your bank’s next top priority
In this episode of Banking Blueprints, we unravel the complexities of modern banking systems, where innovation meets tradition and shapes the future of financial services. Learn why banks must reimagine their products and pricing strategies today to ensure the future of their banking operations and provide new value propositions for clients.
19 Jan 2024
Overcoming banks’ growth challenges: Identifying successful strategies for innovation
Join Head of Marketing, Bhavna Wadhwa and Season 1 Host, Dharmesh Mistry on the first-ever episode of Banking Blueprints, brought to you by Zafin. How do you know when it’s time to update your banking platform, or what to upgrade to when you do? And how? Here to help discuss the biggest obstacles to banking core modernization is Dave Revell, Chairman of the Board at Zafin. Join us as we discuss impediments to growth caused by aging technology, navigating modernization efforts, and how to speak to tomorrow’s needs even if you’re using ASM or COBOL.
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