Banking Uncovered Podcast

About Banking Uncovered Podcast

Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?

Publisher

RFI Global

Category

business

Language

en

Explicit

No

First episode

25 Apr 2018

Latest episode

7 Sept 2026

Latest episodes

9 of 123 episodes have a transcript.

1. 

   7 Sept 2026TRANSCRIPT

   Why branches still matter in a digital banking world

   Host Yoni Lavi interviews RFI Global's Dan Latimore about how banks can create memorable customer moments by evolving branches into advice destinations in the digital age.

2. 

   26 Aug 2026TRANSCRIPT

   Lumin Digital | The design principles behind great digital banking experiences

   Host Mark Donahue interviews Mike West, Vice President of User Experience at Lumin Digital, exploring design principles for exceptional digital banking experiences.

3. 

   11 Aug 2026TRANSCRIPT

   AARP | Banking's biggest miss? The opportunity in the 50+ market

   Host Mark Donohue interviews Carey Kyler, Senior Director of Consumer Insights at AARP, about how financial institutions can better engage the powerful 50+ market by focusing on trust and security over digital adoption.

Inside a recent episode

Why branches still matter in a digital banking world

Published 7 Sept 2026 · Transcript excerpt

[…] We are going to branches for much higher stake moments when something has gone wrong, when we need advice or reassurance about a big choice that we're going to make, or when we need some kind of affirmation through very human interaction. We're going there when we need to talk to someone. I agree. In fact, our last guest, our very last episode spoke exactly about this kind of U-turn that branch closures are making into branch openings, specifically for this reason, the importance of human interactions to cultivate trust, to give advice. And like you said, to solve for these kind of high stake moments in someone's financial kind of journey. […]

Who has been a guest on Banking Uncovered Podcast

Names identified in recent episode analyses. Showing up to five guests.

• Dan Latimore
• Mike West
• Carey Kyler
• Jorge Camargo
• Tony Hildesheim

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

3.0 / 5

1 ratings

Spotify

5.0 / 5

1 ratings

Podcast Authority Score: 26 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

40

Social presence

0

YouTube

0

Engagement

32

Contact Banking Uncovered Podcast

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Banking Uncovered Podcast