Be Customer Led
Hosted by Marbue Brown · Marbue Brown
4.9from 24 ratings
- 79
- Episodes
- 16
- Transcribed
- 24
- Ratings
- Bi-weekly
- Cadence
- 2022
- First episode
- 3K
- YouTube views
About Be Customer Led
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
- Publisher
- Marbue Brown
- Category
- business · business · business
- Language
- en
- Explicit
- No
- First episode
- 6 Apr 2022
- Latest episode
- 15 Oct 2026
Latest episodes
16 of 79 episodes have a transcript.
15 Oct 2026TRANSCRIPT
Alvin Stokes on How Princess Cruises Uses AI to Improve Customer Experience
1 Oct 2026TRANSCRIPT
Gabe Larsen On How to Staff Your Customer Service Team with Autonomous Cloud Employees
16 Sept 2026TRANSCRIPT
Anna Falcon on Why CX Transformation is More Than AI Technology Deployment
Inside a recent episode
Alvin Stokes on How Princess Cruises Uses AI to Improve Customer Experience
Published 15 Oct 2026 · Transcript excerpt
[…] And so that's one of the big journeys that we're on this year. We're going to crush. Outstanding. So I've heard somewhere there's something you refer to as the triangle of death, which involves like disconnected contact centers and reservation systems and customer data. What does that fragmentation look like to a guest? And I mean, like, how are you guys working to solve that or have solved it? I think for your listeners, what we call triangle of death is when you have multiple places that a guest or a customer can come into your business organization where it can create friction from an entry point because data doesn't pass around like it should within the company. […]
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See plansWho has been a guest on Be Customer Led
Names identified in recent episode analyses. Showing up to five guests.
- Alvin Stokes
- Gabe Larsen
- Anna Falcon
- Mark McKercher
- Jon Lunitz
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- YouTube views
- 3,126
- Score snapshot 15 Sept 2025
- Apple Podcasts (US)
- 4.9 / 5
- 18 ratings
- Spotify
- 5.0 / 5
- 6 ratings
Podcast Authority Score: 53 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 58
- Social presence
- 0
- YouTube
- 68
- Engagement
- 51
Contact Be Customer Led
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Questions about Be Customer Led
Who hosts Be Customer Led?
Marbue Brown host the show. Published by Marbue Brown.
How often do new episodes come out?
The show publishes bi-weekly, based on its RSS feed.
Does Be Customer Led take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
16 of 79 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
Host of Be Customer Led?
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