Behind the Broom is the monthly podcast of Environment Control, a building service company. Episodes serve to share the latest lessons learned, explore ongoing challenges, and promote a shared vision for the future of Environment Control. Featured guests include owners and key staff members from both the Corporate Office and various local franchises.
Doug Kraft shares inspiring stories and practical insights on how small shifts in mindset and simple acts of kindness can create meaningful change and strengthen connections.
8 Jan 2024
Season 2 Episode 5 - Doug Kraft
Customer Service 101 – What better way to start the New Year than talking about Customer Service? Listen in as we discuss real-life examples of practical strategies to elevate your customer service to the next level.
20 Oct 2023
Season 2 Episode 4 - Bill Sanders
Join us as we welcome Bill Sanders, a first-time guest to Behind the Broom. Listen as Bill shares the story of his incredible journey from working as a Sears technician to owning and operating one of the largest EC franchises for the last 37 years.
15 Sept 2023
Season 2 Episode 3 - Jeff LaBenne
In this episode, we discuss CORE, EC's comprehensive evaluation of each company's performance. We will explore the critical role each department plays in achieving a top score or even a victory as EC's number one company at the next Leadership Conference. With the recognition period officially underway, join us as we welcome Jeff LaBenne to the podcast for the first time.
22 Aug 2023
Season 2 Episode 2 - Doug Kraft
Join Doug Kraft as he discusses one of management’s toughest challenges – accountability. It’s a struggle for many but also one of the fastest routes to enhancing your team’s tenure and your department’s strength. Hit the play button, and let’s dive in!
31 May 2023
Season 2 Episode 1 - Daryl Kraft
Welcome back! We kick off season two with the founder of EC, Daryl Kraft. Listen in as we discuss how to increase your wage, recruitment, and what a CEO looks for in his staff.
6 Dec 2022
Episode 12 - Doug Kraft
Did you know that over 70% of second-generation family businesses fail? Today we explore some of the benefits and challenges of working in a family business. Join us as Doug Kraft, President of Environment Control, shares his personal experiences working with his father for over 30 years. Doug explains what has allowed him to run a successful corporation while maintaining a very healthy relationship with his dad. Hit that play button and let’s get started!
1 Nov 2022
Episode 11 - Susan Bullard
MBA, CPA, and CFE, what do all these acronyms mean? Listen in as we sit down to discuss a day in the life of EC’s CFO. We also get the chance to pick her brain and ask some everyday questions about how to better your financial position.
4 Oct 2022
Episode 10 - Chris Schneider
We bring Chris Schneider out of retirement today to join us on the podcast. Listen as Chris communicates the immense growth that he has seen and been a part of over the last 40 years. There is no shortage of great information, so get ready to hear part one of a multi-part series.
6 Sept 2022
Episode 9 - Kent Bighom and Jordan Langley
Today we welcome Kent Bighom and Jordan Langley. Sit back and take some notes as we hear how Operations and Sales worked together to secure the number two position in the last NLC.
2 Aug 2022
Episode 8 - Sean Frazier
Join us as we welcome Sean Frazier to Behind the Broom. Sean has spent the last 30 years of his career with Environment Control, from working as a part-time cleaner in college to successfully operating his own franchise for the last 14 years. Click the play button to hear a true testimony of what "It's About Lives" really means.
12 Jul 2022
Episode 7 - Kyle Menke
Who wants to talk restoration? Join us as we sit down with Kyle Menke, General Manager of EC Restoration. It's all fair game, as we talk everything from Category 3 water loss jobs to the time we cleaned a hoarder home. Click play and enjoy the podcast!
7 Jun 2022
Episode 6 - Alex Bethune
Today we sit down with Alex Bethune of EC Cleveland. Tune in and find out what has made Alex successful throughout his 21 year journey from cleaner to Operations Manager. We discuss the highs and lows of management and what the best late-night snack is after you've pulled a double shift.
3 May 2022
Episode 5 - Dr. Adam Sanborn
In this month’s episode, we sit down with Dr. Adam Sanborn, a local doctor who practiced medicine at Guantanamo Bay. Listen as Adam provides an interesting outside perspective on factors that affect all of us – regardless of our career field.
5 Apr 2022
Episode 4 - Hunter Kraft
Today you get to hear directly from the host of Behind The Broom. Hunter talks about his journey with EC and what he sees from his position at the Corporate Office. Tune in and enjoy!
1 Mar 2022
Episode 3 - Zach LaBenne
In this episode of Behind the Broom, we sit down with Zach LaBenne, Director of Communications at the Corporate Office, to discuss what brought him to Environment Control. Zach is a former active duty Army Captain who retains a commission in the Reserves.
1 Feb 2022
Episode 2 - Josh Smith
Today we interview Josh Smith, a Senior Operations Manager from Environment Control Spokane. In this episode, we cover a broad range of topics from a day in the life to nightly account management. Tune in to find out what you can take away from Josh and EC's #1 company in the 2020 President's CORE Recognition period.
28 Dec 2021
Episode 1 - Daryl Kraft
In this first episode of Behind the Broom, founder and CEO Daryl Kraft takes us on a journey through Environment Control's past, present, and future. He also shares some more personal anecdotes on what's kept him in the cleaning business, how he's managed to stay young all these years, and how he deals with the uncertainty of today's world.
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Apple Podcasts (US)
5.0 / 5
6 ratings
Spotify
5.0 / 5
5 ratings
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