Welcome to Behind the Ops is the podcast that takes you behind the scenes of how businesses really run and scale. Hosted by Christen Belcher, a seasoned leader with over 25 years of experience driving digital transformation and operational excellence, this show unpacks what truly fuels growth: the customer journey, the operating model, and the systems that connect strategy to execution.
Each week, Christen sits down with operations leaders from across the U.S. for candid conversations about the dashboards, processes, and decision frameworks that power efficiency and long-term success. You’ll hear real stories, proven strategies, and practical insights - not theory - to help you build scalable, resilient, customer-centric businesses.
Whether you’re an executive, operator, or builder, Behind the Ops is your go-to resource for transforming operational chaos into clarity and sustainable growth.
🗓 New episodes drop every Thursday at 8:00 AM ET.
Because scaling shouldn’t feel like guesswork - welcome to the playbook for customer-centric growth.
SE01 E22 Building a Business from the Ground Up | With Jeff Kallil
In this conversation, Jeff Kallil shares insights from his extensive experience in entrepreneurship, discussing the various companies he manages and the unique challenges each presents. He emphasizes the importance of a builder mindset, operational strategies tailored to different brands, and the necessity of testing and learning from failures. Jeff also highlights the significance of leadership clarity, identifying operational gaps, and the need for alignment within teams. He concludes with valuable advice for aspiring entrepreneurs about leveraging strengths and embracing risks.
We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)
Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/
Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops
#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.
26 Mar 2026
SE01 E21 Navigating the Challenges of Entrepreneurship | With Allen Porter
In this conversation, Allen Porter shares his entrepreneurial journey, detailing his experiences in real estate, senior housing, and the brewing industry. He discusses the importance of scalability, the challenges of managing multiple ventures, and offers valuable advice for aspiring entrepreneurs. Allen also touches on his innovative work in cannabinoid products, emphasizing the need for adaptability and support in business.
We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)
Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/
Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops
#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.
19 Mar 2026
SE01 E20 The Evolution of Roles in Manufacturing | With Meredith Shay
In this conversation, Meredith Shay, Owner, President and CEO of InCord, discusses the unique operational dynamics of her safety netting manufacturing company. She highlights the importance of efficiency in a job shop environment, the evolution of roles within the company, and the critical nature of communication and safety in operations. Meredith also shares insights on fostering a culture of trust, the significance of training, and the balance between speed and safety in production. She reflects on her leadership journey and offers advice for aspiring entrepreneurs.
We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)
Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/
Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops
#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.
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