Hear the latest market insights and new perspectives that are shaping the future of debt collection, from speakers across the global credit and collections industry.
Hosted by InDebted's CEO & Founder Josh Foreman, Better Debt helps you stay on top of:
• Market and data informed insights that are shaping how consumers are engaging with their debt
• How to leverage the most recent innovations and advancements
• Ways to challenge the status quo, evaluate your collections strategy and truly measure success
How is AI transforming debt collection in the US and Canada — and what challenges and opportunities lie ahead? In this episode of Better Debt, InDebted CEO & Founder Josh Foreman is joined by Dave Hanrahan (CEO & Co-founder, Kredit), Tony Pampena (President, CBV Collection Services & 2nd VP, RMA Canada), and Mike Zhou (VP Data & AI, InDebted) to explore how AI is reshaping contact strategies, compliance, and performance across North America. They discuss: Apple’s iOS 26 AI cal...
31 Aug 2025
ANZ collections in the AI era
How is AI reshaping debt collection in Australia and New Zealand — and what can global creditors learn from it? In this episode of Better Debt, InDebted CEO & Founder Josh Foreman is joined by Adele Megatyova (Head of Performance & Analytics at InDebted) and Daniel Wirjo (Solutions Architect at AWS) to explore how AI-powered collections and digital-first strategies are transforming customer engagement in ANZ. They discuss: Apple’s iOS 26 call screening feature and what it means for de...
19 Jun 2025
The future of collections in Canada
Kevin Pretty and Blair DeMarco-Wettlaufer explore the evolving Canadian collections landscape with Josh Foreman, discussing unique trends, challenges, and opportunities facing global creditors in an interview.
2 May 2025
Prepare now or pay later: strategic collections investments in economic headwinds
"We're either getting on board with AI or getting left behind. When things start moving at such a dramatic growth curve, what other option do we have?" In this compelling discussion, industry veterans Adam Parks (Founder, Receivables Info) and Josh Foreman (CEO & Founder, InDebted) examine the critical strategic investments collection organisations must make to navigate the challenging economic landscape ahead — from AI adoption to digital communication strategies. Key takeaways include: ...
3 Mar 2025
Digital collections done right: hard truths & untapped opportunities
Why aren’t digital collections delivering the expected ROI for many organisations? In this candid discussion, industry veterans Scott Hamilton (CEO, ARM Tech Advisors), Kristyn Leffler (CPO, InDebted), and Josh Foreman (CEO & Founder, InDebted) share unfiltered insights about what actually works in modern collections technology. Drawing from decades of collective experience, our speakers explore: The data disconnect: Why poor data hygiene and lack of business context between creditors and...
7 Feb 2025
Collections in 2025: Opportunities for agencies, law firms and debt buyers
Digital transformation is reshaping collections, and organisations across the industry are adapting to stay competitive. From debt buyers to law firms, and third-party agencies to fintech companies — everyone's asking the same questions: How do we modernise effectively? When should we do it ourselves versus outsource and partner? And how do we maintain compliance while improving the customer experience? In this insightful discussion, Mike Cassidy, COO of Velocity Portfolio Group, joins Josh...
28 Jan 2025
Transforming enterprise collections with InDebted and Receeve
What happens when a leading third-party collections partner joins forces with an enterprise-grade collections decisioning software provider ? Following InDebted’s recent acquisition of Receeve, this conversation explores how the two companies’ strengths complement each other to create something uniquely powerful in the collections space.InDebted CEO Josh Foreman and Receeve Founder Paul Jozefak discuss:Next-generation collections: Building an enterprise platform that automates and visualises ...
12 Dec 2024
US politics & regulation: what collection leaders need to prepare for 2025
InDebted's Josh Foreman and Laura White unpack the US collections industry's shifting landscape, revealing key strategies for navigating regulatory changes and optimizing consumer outcomes in 2025.
6 Dec 2024
Get to know Kristyn Leffler, InDebted's new Chief Product Officer
InDebted's Chief Product Officer Kristyn Leffler shares her vision for product innovation and global growth, leveraging her US market expertise to deliver exceptional results worldwide.
8 Jul 2024
Innovating and diversifying your collections panel
Implementing new and innovative collections solutions is a big leap for many organisations. But there’s no time like the present, and customer preferences are clear - digital, personalised solutions are here to stay.
By diversifying your collections operation, you can improve your customer experience, minimise risk, and innovate your collections - all while maximising your recoveries to new heights.
Learn from someone who’s done it all before, as Justin Parker from 2nd Order Solutions (previously, Upstart, SoFi, Synchrony and CitiBank) joins this episode of Better Debt to share how you can:
Vendor selection: How to know when it’s the right time to partner with an external agency, screen potential partners for alignment to your values & business goals, or diversify your existing collections panel to bring fresh expertise and try new ways of engaging customers
Vendor management: How to drive performance through KPIs and healthy competition such as scorecard methodology for your collections partners
Vendor strategy: How to implement a champion/challenger approach to put your existing suppliers to the test and compare digital and traditional channels
Watch the live recording of the episode here (https://www.youtube.com/watch?v=8WagaoxOasU&t=1s).
#CollectionsPanel #Recoveries #BetterDebt
Welcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.
Welcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.
13 May 2024
Scalability & resilience: Setting your collections up for success with CPS230
Most banks are required to have a program in place to comply with APRA's updated CPS230 standards from July 2025. But what does this mean for collections departments? In this Better Debt episode, we explore how the need to scale with resilience applies to both in-house teams and external agencies.
Join our host Josh Foreman (CEO & Founder, InDebted) alongside industry leaders David Malcolm (Risk Management Specialist, PwC Australia) and Poli Konstantinidis (Industry SME, Previously Experian & Latitude) to unpack:
• The key themes of CPS230 and why it's relevant to collections
• The customer experience and business benefits of scalability in operational resilience
• How collections departments and external agencies can leverage technology to get ready for the new standards
• Key market trends today, and their alignment with CPS230
Watch the live recording of the episode here (https://www.youtube.com/watch?v=QkXs3mmtUBA&t=920s).
#CPS230 #APRA #FinancialServices
Welcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.
25 Mar 2024
AI and Machine Learning Masterclass
Where do you start with implementing AI in Financial Services? Get the download from industry experts Josh Foreman (CEO & Founder, InDebted), Mike Zhou (Chief Data Officer, InDebted), Jo Mikleus (AI Strategic Advisor & Non-Executive Director) and Duhita Khadepau (Senior Manager - Enterprise Data, Cuscal Limited) on:
The differences, distinctions and applications of machine learning, data science and AI
Aligning ML and AI strategy to your business goals
Innovating and de-risking within highly regulated environments
Wins and setbacks from implementing AI and machine learning - what has our panel learnt along the way?
Watch the live recording of the episode here (https://www.youtube.com/watch?v=Bo2NscUhzdM&list=PLjs3MV_-5s30DGTtpb6Az2azjlYyf92nz).
#AI #MachineLearning #AICollections
Welcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.
25 Mar 2024
Scaling a global collections function
Learn how scaling experts Klarna built their collections function from the ground-up to take their collections across continents. Live in 45 countries for over 150 million active customers, hear from Jan Hansson, their VP Collections to uncover:
Lessons from building a collections function from the ground-up
How to scale collections across continents with different regulators, consumer preferences and multiple providers
Consumer differences across regions and how to apply these insights into your multi-market operations
How growing fintechs can sift through financial services providers to find a partner that meets your needs now, and in the future
Watch the live recording of the episode here (https://www.youtube.com/watch?v=XW7ygITFDBw&list=PLjs3MV_-5s30DGTtpb6Az2azjlYyf92nz&index=2).
#Klarna #Fintech #DebtCollection
Welcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.
25 Mar 2024
What's in store for AI and the collections industry?
Discover the possibilities of AI and collections with Resurgent's Kristyn Leffler (VP, Digital Strategy & Operations), Josh Foreman (CEO & Founder, InDebted) and Tim Collins (General Counsel, InDebted).
Unpack:
The possibilities of AI in collections, from training to customer experience and even AI agents;
How your business can adapt to these new technologies, and;
We’ll explore the ethical and regulatory considerations of AI within the collections industry.
Now, it’s more important than ever to understand how AI will transform collections as we know it.
Watch the live recording of the episode here (https://www.youtube.com/watch?v=8LqHt7XNOtE&list=PLjs3MV_-5s30DGTtpb6Az2azjlYyf92nz&index=4).
#indebtedAI (https://www.youtube.com/hashtag/indebtedai) #betterdebt (https://www.youtube.com/hashtag/betterdebt) #indebted (https://www.youtube.com/hashtag/indebted) #debtcollection (https://www.youtube.com/hashtag/debtcollection) #ai (https://www.youtube.com/hashtag/ai)
Welcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.
25 Mar 2024
Supporting borrowers in a shifting economy
Unpack what the shifting macroeconomic environment in the United States means for both creditors and collections. Joined by Transunion's Dan Simmons, this episode explores:
TransUnion’s trusted macroeconomic data, diving into key trends shaping the current climate
What's happening in the unsecured credit market across product types, balances and delinquencies
What this all means for the customer experience creditors and collectors need to provide, when savings are low and households are stretched
and the question on everyone's minds - is a recession still coming, and if so, what market signals should you be keeping an eye on?
Watch the live recording here (https://www.youtube.com/watch?v=VVfJRcZb1ms&list=PLjs3MV_-5s30DGTtpb6Az2azjlYyf92nz&index=3 ).
#USEconomy #USCollections #DebtCollection
Welcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
1 ratings
Spotify
5.0 / 5
2 ratings
Podcast Authority Score: 34 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
26
Social presence
0
YouTube
72
Engagement
32
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