Beyond Margins

About Beyond Margins

Calm doesn't happen by accident - it's engineered. The operations podcast for service businesses that refuse to run on duct tape and adrenaline. Productivity culture sold you a like - that burnout is the cost of growth. Calm is the New KPI™ treats burnout like the design flaw it actually is. Each episode, host Susan Boles - 15+ years as a CFO and COO - geeks out with agency owners, consultants, and operators who are engineering calmer businesses: tighter systems, harder boundaries, comfortable margins.

Publisher

Beyond Margins

Category

business · business

Language

en

Explicit

No

First episode

10 Sept 2019

Latest episode

28 Oct 2025

Latest episodes

4 of 129 episodes have a transcript.

1. 

   28 Oct 2025TRANSCRIPT

   Coordination Offload System: Ship Projects Without You in the Middle (with Tanya Moushi)

   Tanya Moushi explores how to transition away from being the critical path in project delivery by implementing automated coordination and structured client feedback loops, ultimately increasing value and reliability in this interview.

2. 

   14 Oct 2025TRANSCRIPT

   Calm isn't an App: Culture, Autonomy, and the Myth of Productivity (with Kacie Brennell)

   Susan interviews freelance project manager Kacie Brennell about fostering autonomy and shifting from presence-driven management to outcome-driven results in agencies and consulting firms.

3. 

   30 Sept 2025TRANSCRIPT

   The Most Human Metric in Operations: Layla Pomper’s Death List KPI

   Operations strategist Layla Pomper shares her "Death List KPI," a human-centered metric that builds relational resilience and reshapes business operations.

Inside a recent episode

Coordination Offload System: Ship Projects Without You in the Middle (with Tanya Moushi)

Published 28 Oct 2025 · Transcript excerpt

[…] And it's there so that like it's easier to train people to take over pieces of this service. It's easier to consistently deliver the same quality service with a little bit less effort on your part. Which I think can lead to the service being more profitable. Because you and your team are spending just less time energy effort. But the point is to make it a lower lift not necessarily to make it lower cost. Because for most services you're actually delivering the same value. They still have the same website. You are you are delivering the same product. You're just making it a little bit like lower lift for you. […]

Who has been a guest on Beyond Margins

Names identified in recent episode analyses. Showing up to five guests.

• Tanya Moushi
• Kacie Brennell
• Layla Pomper
• Jeremy Enns
• Melanie Deziel

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

17 ratings

Spotify

5.0 / 5

5 ratings

Podcast Authority Score: 66 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

98

Social presence

0

YouTube

0

Engagement

85

Contact Beyond Margins

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Beyond Margins