Beyond the Claim is a show for inquisitive Risk & Claims Management professionals curious about the latest industry trends, winning strategies and stories from influential leaders. Each episode contains valuable tips, insights, lessons learned, and the stories that matter from the most influential leaders in the industry. If you’re eager to learn everything you can to meet the demands of today’s claims landscape — and enough to be ready for tomorrow’s — then you’ve come to the right place.
What if the next leap in workers’ comp is not a new tool, but better conversations? Brandi Lewis says speaking the injured worker’s language and opening doors for new talent changes everything.
Recorded live at WCI in Orlando, Florida, Marc Cunningham sits down with Brandi Lewis, founder of Health Plus Trans, to talk about building people-first services that remove friction for injured workers. She shares the personal story that shaped her mission and how tech paired with empathy improves outcomes. They also walk through her WRMC cohort model for bringing high school and college students into claims, risk, and managed care.
In this episode:
How translation, interpretation, and concierge support help injured workers understand care and move through recovery.
The shifts Brandi sees across claims today, from smarter tech to fresh leadership, and what she is looking to spark at WCI.
A practical playbook for the talent pipeline, including WRMC cohorts, outreach before college, and pathways that do not require a four-year degree.
16 Oct 2025
The Call That Changed a Career in Claims
What happens when a career built on claims and compliance turns into a mission to reshape the future of workers’ comp? Carlos Luna believes the answer is found in people, purpose, and bold new ideas.
At WCI in Orlando, Marc Cunningham sits down with Carlos Luna, founder and CEO of Luna Link, to talk about his 20-year journey from the claims desk to entrepreneurship. Carlos shares the moment that gave him a deeper purpose for his work, why he launched Luna Link as a new model for connecting buyers and vendors, and how he sees the role of data, technology, and mentorship shaping the industry. This conversation brings forward the human side of leadership while tackling some of the biggest questions facing workers’ comp today.
In this episode:
How a single call from an injured worker changed Carlos’s perspective on insurance
The Costco-inspired model behind Luna Link and why it matters for claims leaders
Balancing AI, people, and mentorship to build a more resilient industry
9 Sept 2025
The Secret to Cutting Claim Costs Without Cutting Care
What if the key to controlling workers’ comp costs isn’t cutting care, but doubling down on the human element?
Marc Cunningham interviews Tamara Johnson, Vice President of Claim Cost Control at Lockton, about how communication and compassion are transforming workers’ compensation outcomes. Tamara shares how strategies like injury counseling, supervisor training, and early interventions create better recoveries for employees while reducing costs for employers. They also explore how AI and compliance considerations are reshaping the future of claims management.
In this Episode:
Why emphasizing communication and empathy leads to faster employee recovery and lower claim costs.
The role of injury counselors and supervisor engagement in preventing litigation.
How AI, data analytics, and ADA/EEOC compliance are changing the landscape of claims management.
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
114,692
Score snapshot 15 Sept 2025
Apple Podcasts (US)
5.0 / 5
31 ratings
Spotify
5.0 / 5
2 ratings
Podcast Authority Score: 47 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
41
Social presence
0
YouTube
82
Engagement
51
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