About Beyond the Title: Conversations with ServiceNow's Elite
Welcome, listeners, to a podcast that seeks to ignite the flames of inspiration and empowerment within the ServiceNow community. I'm Farrah Wells, your host and the Director of Linking Humans, The #1 Global Partner for ServiceNow Recruitment.
Join us on this journey as we venture deep into the world of ServiceNow leaders. Discover the very essence of their motivations and the unique mindset that paved the way for their remarkable success.
Behind the Build: What It Takes to Create a ServiceNow App That Sells with Elliot West
Farrah Wells interviews Elliot West, a ServiceNow app creator, who shares his journey of building a successful application acquired by ServiceNow, discussing creativity, challenges, and the role of failure in achieving success.
24 Apr 2025
From ITSM to Leadership: Why Curiosity, Not Perfection, Drives ServiceNow Success with Bhavin Shah
In this episode, Farrah is joined by Bhavin Shah, a seasoned ServiceNow professional with over two decades of experience in IT service management and enterprise solutions. Bhavin opens up about his professional journey from implementing early versions of ServiceNow to shaping high-impact teams and driving large-scale transformation projects for large global organisations. Along the way, he shares the values that have shaped his career: curiosity, resilience, and the power of a strong engagement and support network. With thoughtful insights and a grounded perspective, Bhavin explains why humility remains at the heart of his leadership approach.
“I think for me, being part of an environment where I'm supportive and also I am supported, I think has played a significant role.” — Bhavin Shah
In this episode, you will:
Learn how Bhavin’s early exposure to multiple ITSM tools led him to favour ServiceNow for its flexibility and long-term potential.
Explore how embracing curiosity and learning through failure can propel a successful tech career in today’s fast-paced landscape.
Understand the value of empathy, resilience, and emotional intelligence in building high-performing, connected teams.
Hear Bhavin’s take on the evolving role of leadership—and what traits young professionals should seek in the organisations they join.
Explore practical ways to stay relevant in a rapidly changing platform like ServiceNow, from community involvement to self-driven learning.
Listen in for a grounded, engaging conversation that blends personal experience with valuable career lessons. Whether you're part of the ServiceNow ecosystem or simply passionate about tech leadership, this episode offers plenty to take away. Tune in and get inspired by Bhavin’s no-nonsense approach to growth, leadership, and creating impact that lasts.
Connect with Farrah Wells:
LinkedIn (https://www.linkedin.com/in/farrahwells/)
Website (https://linkinghumans.com/)
10 Apr 2025
Tech Stress is Real—Here’s How to Handle It with Hannah Holden
Burnout isn’t just about exhaustion—it can leave you feeling disconnected from yourself and the life you once loved.
In this episode, Hannah Holden, Burnout Alchemist, shares how she went from thriving in high-stress tech consulting to hitting complete emotional and physical burnout. After rebuilding her life, she returned to lead large ServiceNow implementations, applying the stress management techniques that helped her recover—and thrive.
Now, with 20+ years of experience in the tech industry, Hannah combines science, yoga, and practical strategies to help tech professionals alchemise stress and burnout so you can feel yourself again.
If you’ve ever felt overwhelmed by work or the pressures of modern life, this episode is for you.
“Burnout doesn't feel like stress. Burnout feels like depression.” — Hannah Holden
In this episode, you’ll learn:
How chronic stress builds over time and why burnout often feels sudden.
The early warning signs of burnout that are easy to overlook.
Why high performers are especially vulnerable to burnout.
How simple mindset shifts and daily habits can transform your stress.
Practical techniques like breathwork and mindset mapping to help you regain control.
Listen now to hear Hannah’s powerful story and walk away with tools to help you navigate stress and protect your well-being.
Resources Mentioned:
Download Hannah's Stress Symptoms Checklist here (https://hannahholden.co.uk/stress_symptoms)
World Health Organisation definition of burnout (https://www.who.int/news/item/28-05-2019-burn-out-an-occupational-phenomenon-international-classification-of-diseases)
Listen to Hannah's podcast where she shares the full details of her burnout experience here:
On Apple (https://podcasts.apple.com/gb/podcast/burnout-isnt-necessary/id1658793087?i=1000589804756)
On Spotify (https://open.spotify.com/episode/7xMBKMVF8wipurT518kNMj?si=72f4ba1f1fcb4bcf)
Connect with Farrah Wells:
LinkedIn (https://www.linkedin.com/in/farrahwells/)
Website (https://linkinghumans.com/)
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
9,470
Score snapshot 15 Sept 2025
Spotify
5.0 / 5
1 ratings
Podcast Authority Score: 47 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
53
Social presence
0
YouTube
74
Engagement
27
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