Hosted by FirstPort, the UK’s largest residential property manager, the Built, Managed, Lived podcast brings together residents, policymakers, developers, engineers, and industry experts to explore how homes are designed, run and experienced.
From energy and sustainability to safety, regulation, and customer experience, we unpack the big changes shaping residential living and what they mean for the people who live there every day.
This series exists because housing rarely tells its story from the inside out. Built, Managed, Lived puts people back at the centre of the conversation.
Energy Explained: Bills, Procurement and Consumer Choices
In this episode of Built, Managed, Lived., Mairead McErlean is joined by Ed Rees of Energy UK and Fabienne Myall of Energycentric. The discussion covers the challenges facing energy consumers, the differences between residential and communal energy procurement, and practical guidance on energy billing. The conversation also explores the technologies, policy developments and renewable energy solutions that could shape the future of the UK energy market.
1 Sept 2026
Inside the evolving world of later living
FirstPort's Mairead McErlean and Ed Cooper are joined by Coral Harvey, Senior Consultant at SAY Property, to explore the current landscape of the later living sector. The discussion challenges common misconceptions about retirement communities, examines key issues including affordability, service charges and resale values, and considers how technology, new housing models and changing consumer expectations are shaping the future of later living.
7 Jul 2026
Mid-year Momentum: Mairead McErlean on a busy 2026 so far
Mairead McErlean reflects on the first six months of 2026, including the key legislative and regulatory developments shaping communal living. Mairead also shares her outlook for the months ahead, and insight into her career and role as FirstPort’s Head of Legal, Compliance and Regulatory Affairs.
9 Jun 2026
Commonhold: The Housing Association Perspective
FirstPort’s Head of Compliance and Regulatory Affairs, Mairead McErlean is joined by Adrian Shaw of L&Q and Kevin Dunleavy of The Guinness Partnership to explore how the introduction of commonhold could reshape the management of social housing.
7 May 2026
Martin King on leadership, regulation and the future of property management
Martin King gives his take on the future of the property management sector, including the role regulation will play in raising standards, transparency and accountability across the industry, plus the importance of staying ahead of regulatory change and continuing to invest in the skills and capabilities needed to deliver consistently high standards.
1 Apr 2026
Residential Personal Emergency Evacuation Plans
The newest episode of the Built, Managed, Lived. podcast takes a clear look at upcoming changes to Residential Personal Emergency Evacuation Plans (Residential PEEPs) and what they mean for residents.
Featuring fire safety experts Patrick Heaney, Andy Frankum and Dean Dixon, the discussion covers the new evacuation planning requirements coming into force and why resident engagement is vital to supporting those who may need extra help in an emergency.
26 Mar 2026
Commonhold: The Resident Perspective
Mairead McErlean, Head of Compliance and Regulatory Affairs at FirstPort sits down with resident director Peter Scott and leasehold expert Shabnam Ali-Khan, to discuss what commonhold could mean for flat owners. They discuss how the model promises transparency and control, but will also rely on owner engagement and participation to ensure the model works in practice.
5 Mar 2026
Why Community Matters: Care, Connection, Collaboration
Director of FirstPort South West, Jonny Holmes, sits down with Nick Mason from Taunton Rugby Club to explore how local organisations shape and strengthen community life. Reflecting on the club’s experience during the 2025 floods, they discuss the powerful support shown by residents and businesses, and what truly cultivates community spirit through care, connection, and collaboration.
12 Feb 2026
Heat Networks: From Pipes to Policy
In this episode, Mairead McErlean, Head of Compliance & Regulatory Affairs, speaks with Stuart Wilcox, Head of Critical Infrastructure, and Jeremy, Vice-Chair of the Capital East Phase II Residents’ Association. Together, they discuss the impact of the new heat network regulations introduced under the Energy Act and what it means for consumers.
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18 ratings
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