CX Riot Radio is a Blue Collar Customer Experience Podcast that analyzes life and customer service in this algorithmic dystopia we're living in. With a focus on the Trades and Contact Centers with healthy(??) twists of cyberpunk and rants. Rarely any guests, but if you wanna come on and yap, reach out to me on LinkedIn.
Caffeinated CX
Claim This Podcastby David Powers
4.2(5 reviews)
294 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇬🇧
56
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality62
Social0
YouTube76
Engagement51
Podcast Overview
CX Riot Radio is a Blue Collar Customer Experience Podcast that analyzes life and customer service in this algorithmic dystopia we're living in. With a focus on the Trades and Contact Centers with healthy(??) twists of cyberpunk and rants. Rarely any guests, but if you wanna come on and yap, reach out to me on LinkedIn.
Language
🇺🇲
Publishing Since
9/13/2021
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56
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality62
Social0
YouTube76
Engagement51
7
Excellent Areas
2
Good Performance
10
Growth Opportunities
excellent
Publishing Consistency
Every 6 days
Performing excellently!
good
Show Notes Quality
3.0/5
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Recent Episodes
May 13, 2026
You Can't Cut Your Way to Prosperity
<p>In this episode of CX Riot Radio, Dave and Suz show you what to cut before you cut staff; duplicate work, bad meetings, tool sprawl, rework, useless reports, and broken processes.</p><p>Learn how to use AI voice agents, auto-responders, and automated dispatch the right way, without destroying morale, booking rates, or customer trust.</p><p>Stop hiding costs in a smaller team.</p><p>Cut waste first. Lead smarter.</p><p>If you run a plumbing, HVAC, or electrical company and you’re under pressure to reduce labor costs, this one is for you.</p><p><br></p><p>Here's the LinkTree: https://linktr.ee/caffcx</p>
May 6, 2026
Government Regulation in CX (CXRR Classic)
<p>Does CX need to be regulated by Big Brother or Daddy Government?</p><p>I go through this article https://ryanadvisory.com/ballot-box/ by the Ryan Strategic Advisory and find out.</p><p>The simple answer is: you first Big Daddy Government, you first.</p><p>If it didn't take me a day and a half to reach someone at LITERALLY ANY GOVERNMENT SERVICE I would take this kind of overstep a little bit more seriously.</p><p>Linktree: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbDVSU3dwVmg4V05fYUR0dnFMZXoxMGtzSWs1UXxBQ3Jtc0trWUpwWWhLOElNZVpMRlNzbndHUXdxbWQ2aTFZSld3Q1ZpUV9rRDBWMkhHTUluT3JIcWRnMUVISlRTR05vVlF5RmE1ekhCY19QX3pOUVh6bnFuelFuTU5PV01ENjY0bDBvak9XY1lRVjY5MDJRRmhGbw&q=https%3A%2F%2Flinktr.ee%2Fcaffcx&v=W6aTPKqzTGI" target="_blank" rel="nofollow">https://linktr.ee/caffcx</a></p>
April 29, 2026
Scripting Sins
<p>You know what people hate more than reading verbatim scripts?</p><p>Listening to people reading verbatim scripts.</p><p>Stop it.</p><p>Here's how. </p><p><br></p><p>Here's the LinkTree: https://linktr.ee/caffcx</p>
294 total episodes available
Deep-dive analytics for Caffeinated CX
Frequently asked questions
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- What is Caffeinated CX?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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