Caffeinated CX

About Caffeinated CX

CX Riot Radio is the customer experience podcast for people who have actually answered the phone, calmed down the customer, and cleaned up the mess. Hosted by Dave Powers, the show examines customer service, contact centers, the skilled trades, AI, workplace surveillance, and life inside the algorithmic dystopia... with a blue-collar perspective, a cyberpunk streak, and the occasional well-earned rant. Most episodes are solo. Guests are rare, but if you have something worth saying and want to come yap, find Dave on LinkedIn. Broadcasting from outside the script.

Publisher

David Powers

Category

business

Language

en

Explicit

No

First episode

13 Sept 2021

Latest episode

13 May 2026

Latest episodes

294 episodes in the feed.

1. 

   13 May 2026

   You Can't Cut Your Way to Prosperity

   In this episode of CX Riot Radio, Dave and Suz show you what to cut before you cut staff; duplicate work, bad meetings, tool sprawl, rework, useless reports, and broken processes. Learn how to use AI voice agents, auto-responders, and automated dispatch the right way, without destroying morale, booking rates, or customer trust. Stop hiding costs in a smaller team. Cut waste first. Lead smarter. If you run a plumbing, HVAC, or electrical company and you’re under pressure to reduce labor costs, this one is for you. Here's the LinkTree: https://linktr.ee/caffcx

2. 

   6 May 2026

   Government Regulation in CX (CXRR Classic)

   Does CX need to be regulated by Big Brother or Daddy Government? I go through this article https://ryanadvisory.com/ballot-box/ by the Ryan Strategic Advisory and find out. The simple answer is: you first Big Daddy Government, you first. If it didn't take me a day and a half to reach someone at LITERALLY ANY GOVERNMENT SERVICE I would take this kind of overstep a little bit more seriously. Linktree: https://linktr.ee/caffcx (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbDVSU3dwVmg4V05fYUR0dnFMZXoxMGtzSWs1UXxBQ3Jtc0trWUpwWWhLOElNZVpMRlNzbndHUXdxbWQ2aTFZSld3Q1ZpUV9rRDBWMkhHTUluT3JIcWRnMUVISlRTR05vVlF5RmE1ekhCY19QX3pOUVh6bnFuelFuTU5PV01ENjY0bDBvak9XY1lRVjY5MDJRRmhGbw&q=https%3A%2F%2Flinktr.ee%2Fcaffcx&v=W6aTPKqzTGI)

3. 

   29 Apr 2026

   Scripting Sins

   You know what people hate more than reading verbatim scripts? Listening to people reading verbatim scripts. Stop it. Here's how. Here's the LinkTree: https://linktr.ee/caffcx

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

18,263

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

1 ratings

Spotify

4.2 / 5

5 ratings

Podcast Authority Score: 56 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

62

Social presence

0

YouTube

76

Engagement

51

Contact Caffeinated CX

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.