Each episode of Candid Care challenges the way you think about long-term care, offering fresh ideas to strengthen your organization and push the industry forward. From managing executive risk to tackling the labor shortage, we dive into each topic from different angles, inviting top leaders and innovators to bring their insights to the table.
The long-term care landscape is evolving fast—and hosts Sara Kekula and Talia Pletcher are here to guide you through it. With years of dedication to senior living and social services, they bring expertise in innovation, disruption, risk management, and, of course, candid conversations.
This podcast is about more than just insurance; it’s about progress. By staying open to new perspectives, we can transform the care experience for everyone.
Long-term care providers face a rapidly changing landscape, making it crucial to stay ahead. In this episode of Candid Care, hosts Sara Kekula and Talia Pletcher unpack key takeaways from M3’s latest Pulse Report, covering top risks and trends for 2025—climate change, cybersecurity, supply chain disruptions, and AI in healthcare.
Get the insights you need to stay proactive and manage risk with confidence. Tune in for a candid conversation on what’s ahead.
12 Feb 2025
Captive Conversations
Want more control over your insurance costs? In this Candid Care episode, M3’s Brendan Bush unpacks property and casualty captives—an alternative risk strategy for long-term savings and stronger risk management. Tune in to see if it’s the right fit for your organization!
11 Dec 2024
Strong Brands, Smooth Crises
Explore how PR and communications shape strong brands and navigate crises in Candid Care. Hosts Sara Kekula and Talia Pletcher talk with Lori Richards of Mueller Communications about strategies for long-term care providers to ”frontload the good,” build trust, and share compelling stories. Gain practical tips on crisis response and brand protection in this insightful episode.
2 Oct 2024
Addressing Clinical Loss Trends
In this episode of Candid Care, M3’s Sara Kekula and Talia Pletcher chat with Lauren Davis, CEO of David Clinical Consulting, to explore evolving trends in assisted living and skilled care. From rising patient acuity to wound care citations, they tackle real-world challenges and share expert strategies on risk management, staffing, and new technologies. Tune in for actionable insights to help future-proof your organization!
4 Sept 2024
Preparing for a Cybersecurity Incident
Tune in to the latest episode of Candid Care, where M3’s Sara Kekula and Talia Pletcher team up with cybersecurity attorney Sara Sargent to explore the critical cyber risks facing healthcare. From ransomware to bulletproof incident response plans, get actionable insights to protect and future-proof your organization. Don’t miss these key strategies!
7 Aug 2024
Quality and Risk Summit Takeaways
Following M3’s 11th annual Risk and Quality Summit, this Candid Care episode features Sara Kekula and Talia Pletcher chatting with Ellison Hitt and Pat Sullivan of Siesennop and Sullivan at Law. They explore the complexities of handling police and regulatory investigations, sharing insights on trends, making a strong first impression, and managing high-pressure situations. Tune in for essential strategies on staff training, reporting, and creating a positive narrative to enhance your practice’s resilience.
15 Feb 2024
S1-Ep9: Cybersecurity Strategies Tailored for Senior Living and Social Services Settings
This episode of the Candid Care podcast emphasizes the significance of addressing cyber exposure within the senior living and social services industry. Our guest Matt Thomson, the director of cyber liability at M3, delves into the distinct cyber threats confronting your organization.
Matt leads us through an exploration of the industry's vulnerabilities, ranging from electronic health records to the sophisticated sensors and monitoring systems crucial for delivering high-quality care. Tune in to discover proactive strategies for fortifying your operations and enhancing resilience in the face of cyber incidents.
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Please Note: This podcast and the recommendations throughout are not intended as legal advice and should not be used as or relied upon as legal advice. This podcast is for general informational purposes only.
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Candid Care is hosted by Sara Kekula (https://m3ins.com/person/sara-kekula/) & Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) and produced by M3 Insurance (https://m3ins.com/).
14 Dec 2023
S1-Ep8: Technology for Senior Living & Social Services with Justin Smith of Direct Supply
In this episode of the Candid Care podcast, we explore how technology can help the senior living and social services industry solve for issues like labor shortages and rising costs. Our guest Justin Smith, the senior manager of the innovation and technology group at the Direct Supply Innovation and Technology Center, shares some of latest technology options available to senior living and social services organizations.
Justin guides us through the rapidly progressing world of tech as it pertains to long-term care providers, and talks through change management and successful implementation practices. Tune in to ensure your facility is keeping pace with the future of your industry.
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Please Note: This podcast and the recommendations throughout are not intended as legal advice and should not be used as or relied upon as legal advice. This podcast is for general informational purposes only.
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Candid Care is hosted by Sara Kekula (https://m3ins.com/person/sara-kekula/) & Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) and produced by M3 Insurance (https://m3ins.com/).
26 Oct 2023
S1-E7: Hiring Foreign Workers with Bob Simandl of von Briesen & Roper
In this episode of the Candid Care podcast, we address the pressing issue of workforce shortages in the senior living and social services industry. Our guest Bob Simandl, a shareholder and chair of the labor and employment section at von Briesen & Roper, shares how to approach recruiting foreign workers and caregivers.
Bob guides us through considerations when attracting international talent to the U.S. workforce and emphasizes the potential benefits of outsourcing certain tasks. Discover how to navigate the legal aspects of recruiting foreign workers, and explore the possibilities of expanding your workforce while ensuring compliance with U.S. laws.
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Please Note: This podcast and the recommendations throughout are not intended as legal advice and should not be used as or relied upon as legal advice. This podcast is for general informational purposes only.
________________________________
Candid Care is hosted by Sara Kekula (https://m3ins.com/person/sara-kekula/) & Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) and produced by M3 Insurance (https://m3ins.com/).
27 Sept 2023
S1-E6: 10th Annual Healthcare Defense Symposium Recap: Senior Living & Social Services
In this episode of the Candid Care podcast, we share exclusive insights from M3 Insurance’s recent Healthcare Defense Symposium (https://m3ins.com/10th-annual-healthcare-defense-symposium-key-takeaways/). This symposium brought together healthcare providers, attorneys, and insurance carriers, all with a shared mission to exchange experiences and knowledge aimed at strengthening defense strategies for senior living and social services providers.
M3 host Marleah Keuler Grahek is joined by special guests Crystal Miller (https://www.linkedin.com/in/crystalmiller/) from Frontida Assisted Living and Emily Koch (https://www.linkedin.com/in/emily-koch-074a9860/) from Illuminus as they collectively share a recap and key themes from the day. These include the current landscape of liability claims within the senior living and social services space, provider’s perspective on claims, the latest trends in litigation as presented by defense attorneys, and the role of ESG.
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Please Note: This podcast and the recommendations throughout are not intended as legal advice and should not be used as or relied upon as legal advice. This podcast is for general informational purposes only.
________________________________
Candid Care is hosted by Sara Kekula (https://m3ins.com/person/sara-kekula/) & Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) and produced by M3 Insurance (https://m3ins.com/).
14 Sept 2023
S1-E5: Unpacking Employment Arbitration Agreements in the Long Term Care Industry
In this insightful episode of the Candid Care Podcast, attorney Tom O’Day (https://www.huschblackwell.com/professionals/tom-oday) from Husch Blackwell takes a seat with your host Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) to discuss employment arbitration agreements. Tune in to explore the connection between the surge in employment-based lawsuits and the prevalence of arbitration agreements in the workplace.
Tom O’Day guides us through the maze of potential advantages and disadvantages associated with arbitration agreements. Whether you’re a leader or HR professional in the long term care industry, or simply curious about the ever-evolving landscape of employment law, this episode is a must-listen!
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Please Note: This podcast and the recommendations throughout are not intended as legal advice and should not be used as or relied upon as legal advice. This podcast is for general informational purposes only.
________________________________
Candid Care is hosted by Sara Kekula (https://m3ins.com/person/sara-kekula/) & Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) and produced by M3 Insurance (https://m3ins.com/).
17 Aug 2023
S1-E4: Navigating Workforce Challenges and Purpose-Driven Growth in Senior Living & Social Services
In this episode of the Candid Care Podcast, M3 CEO Mike Victorson (https://m3ins.com/person/mike-victorson/) joins hosts Sara Kekula (https://m3ins.com/person/sara-kekula/) and Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) for a thought-provoking conversation diving into the critical workforce challenges facing the long term care industry.
Victorson highlights the significance of instilling middle management in small teams to drive big results. He also discusses the importance of teaching soft skills to management teams and why prioritizing purpose can impact organizational growth.
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Please Note: This podcast and the recommendations throughout are not intended as legal advice and should not be used as or relied upon as legal advice. This podcast is for general informational purposes only.
________________________________
Candid Care is hosted by Sara Kekula (https://m3ins.com/person/sara-kekula/) & Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) and produced by M3 Insurance (https://m3ins.com/).
27 Jul 2023
S1-E3: DEI: Empowering Diversity, Fostering Belonging in Senior Living & Social Services
In this episode of the Candid Care Podcast, Tenecia Waddell-Pyle (https://www.linkedin.com/in/tenecia-waddell-pyle-8a0a3231), the esteemed Director of Diversity, Equity, & Inclusion (DEI) at MyPath, joins hosts Sara Kekula (https://m3ins.com/person/sara-kekula/) and Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) for an insightful conversation on DEI in the workplace.
Tenecia shares insights and offers practical advice on how organizations can take the first steps towards implementing DEI initiatives. Tune in to uncover the key aspects of building a workplace that values diversity, ensures equity, and promotes a culture of inclusivity.
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Please Note: This podcast and the recommendations throughout are not intended as legal advice and should not be used as or relied upon as legal advice. This podcast is for general informational purposes only.
________________________________
Candid Care is hosted by Sara Kekula (https://m3ins.com/person/sara-kekula/) & Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) and produced by M3 Insurance (https://m3ins.com/).
6 Jul 2023
S1-E2: ESG: What Senior Living + Social Services Providers Need to Know
Lisa Luetkemeyer (https://www.huschblackwell.com/professionals/lisa-luetkemeyer), Senior Counsel of Husch Blackwell, joins hosts Sara Kekula (https://m3ins.com/person/sara-kekula/) and Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) in this episode of the Candid Care Podcast to discuss a hot topic in the healthcare and human services industry: Environmental, Social, and Governance (ESG) practice (https://m3ins.com/esg-for-senior-living-social-services-and-healthcare-providers/).
Lisa, Sara, and Marleah break down the emerging risk, what your organization needs to know before getting started, and what you may already be accomplishing in the world of ESG.
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Please Note: This podcast and the recommendations throughout are not intended as legal advice and should not be used as or relied upon as legal advice. This podcast is for general informational purposes only.
________________________________
Candid Care is hosted by Sara Kekula (https://m3ins.com/person/sara-kekula/) & Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) and produced by M3 Insurance (https://m3ins.com/).
22 Jun 2023
S1-E1: Emerging and Evolving Risks for Senior Living + Social Services
In this introductory episode of the Candid Care Podcast, join hosts Sara Kekula (https://m3ins.com/person/sara-kekula/) and Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) for a rapid fire conversation around emerging and evolving risks specific to healthcare organizations.
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Please Note: This podcast and the recommendations throughout are not intended as legal advice and should not be used as or relied upon as legal advice. This podcast is for general informational purposes only.
________________________________
Candid Care is hosted by Sara Kekula (https://m3ins.com/person/sara-kekula/) & Marleah Keuler Grahek (https://m3ins.com/person/marleah-keuler-grahek/) and produced by M3 Insurance (https://m3ins.com/).
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
7 ratings
Spotify
5.0 / 5
4 ratings
Podcast Authority Score: 18 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
8
Social presence
0
YouTube
0
Engagement
71
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