🎙️ Captive Conversations – Your backstage pass to the world of hospitality and tech innovation! 🚀 Join host Adam Forman as he connects with industry leaders, uncovering the stories behind the brands, the tech transforming customer experiences, and the trends shaping the future.
From unlocking revenue 💰 to enhancing guest journeys 🏨, each episode is packed with insights, laughter, and actionable advice.
Whether you're a hospitality pro or just curious about the industry, this is the podcast you can't miss! 🌟
#HospitalityTech #CaptiveConversations
Live from Hospitality Tech Expo: Tech Stacks, Change, Pre-Openings and Allergens
This episode is a little different. We spent two days at Hospitality Tech Expo at ExCeL London, and some of the best moments happened on stage. Here are four of them.
🎙️ Tommy Giraux, Head of Restaurant Systems at Honest Burgers
"Buy It. Run It. Bin It." The operator's guide to a tech stack that earns its keep.
🎙️ Peter Hurley, Dan Jackson and Gabrielle Goode, Well Seasoned
Building a pre-opening team without hiring anyone, told through the Grosvenor Arms.
🎙️ Eve Williamson and Alana Bralsford, Served
Your menu is turning away more guests than you think, and what to do about it.
Grab a coffee and listen in.
Captive Conversations is the hospitality podcast hosted by Adam Forman, brought to you by Captive WiFi.
24 Sept 2026
Bonus Clip: Map the Guest Journey Before Buying Tech | Chris Fletcher
Going back into the Captive Conversations archive, this bonus clip features Chris Fletcher.
Chris explains why operators should map the customer journey before buying POS, CRM, loyalty, WiFi or another shiny platform.
Technology should support the guest experience, the operating model and the available budget. Buying what the venue next door uses is not a strategy, especially when basic experiences such as WiFi remain slow or unbranded.
A practical five-minute discussion for hospitality leaders planning technology investment.
#HospitalityTech #GuestJourney #TechStrategy #CaptiveConversations
22 Sept 2026
Bonus Clip: Catch Customers Before They Churn | Arun Kumar
Going back into the Captive Conversations archive, this bonus clip features Arun Kumar.
Arun explains why a generic comeback email often arrives too late. Restaurants need to understand where customers sit in the journey and identify people who are beginning to disengage before they disappear.
Relevant automated messages can then offer a reason to return at the right moment, without requiring a large marketing team to manage every campaign manually.
A practical five-minute discussion about churn prevention, customer data and restaurant loyalty.
#CustomerLoyalty #RestaurantMarketing #CustomerData #CaptiveConversations
Who has been a guest on Captive Conversations
Names identified in recent episode analyses. Showing up to five guests.
JP Then
Kelsey Verdier
Laura Mimoun
Christophe
Angus
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
36,743
Score snapshot 15 Sept 2025
Spotify
5.0 / 5
4 ratings
Podcast Authority Score: 69 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
80
Social presence
0
YouTube
85
Engagement
60
Contact Captive Conversations
Guest appearances
Does not typically book guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
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