๐๏ธ Captive Conversations โ Your backstage pass to the world of hospitality and tech innovation! ๐ Join host Adam Forman as he connects with industry leaders, uncovering the stories behind the brands, the tech transforming customer experiences, and the trends shaping the future. From unlocking revenue ๐ฐ to enhancing guest journeys ๐จ, each episode is packed with insights, laughter, and actionable advice. Whether you're a hospitality pro or just curious about the industry, this is the podcast you can't miss! ๐ #HospitalityTech #CaptiveConversations

Captive Conversations
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Podcast Overview
๐๏ธ Captive Conversations โ Your backstage pass to the world of hospitality and tech innovation! ๐ Join host Adam Forman as he connects with industry leaders, uncovering the stories behind the brands, the tech transforming customer experiences, and the trends shaping the future. From unlocking revenue ๐ฐ to enhancing guest journeys ๐จ, each episode is packed with insights, laughter, and actionable advice. Whether you're a hospitality pro or just curious about the industry, this is the podcast you can't miss! ๐ #HospitalityTech #CaptiveConversations
Language
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Publishing Since
5/8/2024
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Recent Episodes

July 10, 2026
Will Fearnley-Whittingstall - Why Hospitality Cannot Afford To Become Faceless
<p>In Episode 97 of Captive Conversations, Adam speaks with Will, Director of Fanatic, about hospitality marketing, digital guest journeys and the growing influence of AI.</p><p>Will shares how his early career at McDonaldโs and as a relief pub manager shaped his understanding of people, teams and service. The conversation then moves through publishing, agency life and financial services before exploring the work Fanatic does across branding, websites, CRM, performance and the wider digital ecosystem.</p><p>They discuss why hospitality technology must bring out the best of human skill, why websites are part of the guest experience, the importance of owning your data and why marketers should โnot just send more, send right.โ They also explore changing booking behaviour, rising walk-ins, cost pressures and the challenges facing lean hospitality marketing teams.</p><p>#CaptiveConversations #HospitalityMarketing #HospitalityTech #GuestExperience #ArtificialIntelligence</p>

July 3, 2026
Aaron Resch - What Operators Actually Need From Technology
<p>Opening a restaurant is one thing. Opening a restaurant with no hospitality experience, carrying every pressure yourself and then using that failure to shape a career in hospitality technology is something else entirely.</p><p>In this episode of Captive Conversations, Adam sits down with Aaron from ePosaibility and Hops for a deeply practical conversation about restaurant ownership, operational pressure, implementation, adoption and what hospitality businesses really need from technology. Aaron shares the story of launching a ramen restaurant after returning from Hong Kong, the lessons he learned from failure, his time at Boundary during COVID, and how that operator experience now shapes the way he thinks about Hops, ePossibility and supporting hospitality teams.</p><p>The conversation explores transferable hospitality skills, P&L understanding, guest experience, technology adoption, implementation, inventory management, financial control, customer support and why operators need more than shiny software. A grounded and honest conversation about learning through pressure, building better systems and understanding the operation before trying to fix it.</p><p>#Hospitality #HospitalityTech #RestaurantOperations #GuestExperience #RestaurantTechnology #CustomerData #RestaurantManagement #CaptiveWiFi #CaptiveConversations</p>

June 19, 2026
Max Shipman - The Hospitality Marketing Channel Nobody Measures
<p>Most hospitality operators think about packaging as something functional.</p><p>Max Shipman thinks about it differently.</p><p><br></p><p>In this episode of Captive Conversations, Adam sits down with Max Shipman from Brand Your to explore how packaging has evolved from a simple operational necessity into a powerful part of the guest experience.</p><p><br></p><p>Max shares his journey through hospitality technology, delivery, Just Eat and McDonaldโs before discussing how Brand Your is helping hospitality businesses rethink packaging, branding and customer engagement.</p><p><br></p><p>The conversation explores customer ownership, loyalty, direct ordering, founder-led content and why hospitality brands should view bags, cups and boxes as more than just packaging. Adam and Max discuss how memorable unboxing experiences, thoughtful design and simple branding can turn everyday touchpoints into marketing opportunities that guests remember and share.</p><p><br></p><p>Along the way, they explore the future of hospitality technology, AI, delivery, guest relationships and why the most successful brands focus on creating experiences rather than transactions.</p><p><br></p><p>If youโre interested in guest experience, hospitality marketing, customer loyalty and building stronger customer relationships, learn more about Captive WiFi and how guest WiFi can become a powerful marketing, data and loyalty engine.</p><p><br></p><p>#Hospitality #GuestExperience #RestaurantMarketing #HospitalityTech #CustomerLoyalty #Branding #PackagingDesign #CustomerData #BrandYour #CaptiveConversations</p>
111 total episodes available
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Frequently asked questions
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- What is Captive Conversations?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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